Fierce Conversations (Revised and Updated): Achieving Success at Work and in Life One Conversation at a Time

by Susan Scott

Overview

Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time.

The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to:

• Overcome barriers to meaningful communication
• Expand and enrich relationships with colleagues, friends, and family
• Increase clarity and improve understanding
• Handle strong emotions—on both sides of the table
• Connect with colleagues, customers and family at a deep level

Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager

Product Details

ISBN-13:	9781101163351
Publisher:	Penguin Publishing Group
Publication date:	01/06/2004
Sold by:	Penguin Group
Format:	eBook
Pages:	368
Sales rank:	281,737
File size:	2 MB
Age Range:	18 Years

About the Author

Susan Scott maintains an international consulting practice through her firm, Fierce Conversations Inc., which provides Fierce Conversations, Fierce Leadership, and Fierce Coaching programs to CEOs and company leaders. For fourteen years, she ran think tanks and seminars for business leaders through TEC International, an organization dedicated to increasing the effectiveness and enhancing the lives of CEOS around the world. Scott has extensive experience assisting companies with mission, vision, values, leadership development, cultural transformation, strategic planning, and executive coaching.

Table of Contents

Fierce ConversationsForeword by Ken Blanchard
The Seven Principles of Fierce Conversations
Preface
Introduction: The Idea of Fierce
Principle 1: Master the Courage to Interrogate Reality
Principle 2: Come Out from Behind Yourself into the Conversation and Make It Real
Principle 3: Be Here, Prepared to Be Nowhere Else
Principle 4: Tackle Your Toughest Challenge Today
Principle 5: Obey Your Instincts
Principle 6: Take Responsibility for Your Emotional Wake
Principle 7: Let Silence Do the Heavy Lifting
Conclusion: Embracing the Principles
Appendix
Index
A User's Guide

Editorial Reviews

A reminder that ‘the way out is through,’…she provides great techniques for navigating the passage.”—David Allen, New York Times bestselling author of Getting Things Done
 
“A life-affirming primer for moving us toward the conversations we need to have most.”—Doug Stone, New York Times bestselling coauthor of Difficult Conversations
 
“Those whose conversations with co-workers or family members aren’t producing the results they want will find plenty of helpful tools and assignments in this succinct guide.”—Publishers Weekly
 
“Scott’s workbook exercises will allow readers to have effective, life-changing fierce conversations of their own.”—Booklist

From the Publisher