Gift Guide

Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

( 3 )


From the author of the acclaimed book Fierce Conversations comes the antidote to some of the most wrongheaded practices of business today.

· “Provide anonymous feedback.”
· “Hire smart people.”
· “Hold people accountable.”
These are all sound, business practices, right? Not so fast, says leadership visionary and bestselling author Susan ...
See more details below
Available through our Marketplace sellers.
Other sellers (Hardcover)
  • All (39) from $1.99   
  • New (4) from $16.97   
  • Used (35) from $1.99   
Sort by
Page 1 of 1
Showing 1 – 3 of 4
Note: Marketplace items are not eligible for any coupons and promotions
Seller since 2008

Feedback rating:



New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New York 2009 Hardcover First Edition New in New jacket

Ships from: BARRIE, Canada

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Seller since 2008

Feedback rating:


Condition: New
2009-09-15 Hardcover New The item is from a closeout sale from bookstore. A great book in new condition! Inquires welcomed and we want your complete satisfaction! Eligible for ... FREE Super Saving Shipping! Fast Amazon shipping plus a hassle free return policy mean your satisfaction is guaranteed! Tracking number provided in your Amazon account with every order. Item is Brand New! Ships from AMAZON in SHRINK WRAP! Read more Show Less

Ships from: Savannah, GA

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Seller since 2010

Feedback rating:


Condition: New
Hardcover New 0385529007 New Condition *** Right Off the Shelf | Ships within 2 Business Days ~~~ Customer Service Is Our Top Priority! -Thank you for LOOKING: -)

Ships from: Geneva, IL

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Page 1 of 1
Showing 1 – 3 of 4
Sort by
Fierce Leadership: A Bold Alternative to the Worst

Available on NOOK devices and apps  
  • NOOK Devices
  • Samsung Galaxy Tab 4 NOOK 7.0
  • Samsung Galaxy Tab 4 NOOK 10.1
  • NOOK HD Tablet
  • NOOK HD+ Tablet
  • NOOK eReaders
  • NOOK Color
  • NOOK Tablet
  • Tablet/Phone
  • NOOK for Windows 8 Tablet
  • NOOK for iOS
  • NOOK for Android
  • NOOK Kids for iPad
  • PC/Mac
  • NOOK for Windows 8
  • NOOK for PC
  • NOOK for Mac
  • NOOK for Web

Want a NOOK? Explore Now

NOOK Book (eBook)
$11.99 price


From the author of the acclaimed book Fierce Conversations comes the antidote to some of the most wrongheaded practices of business today.

· “Provide anonymous feedback.”
· “Hire smart people.”
· “Hold people accountable.”
These are all sound, business practices, right? Not so fast, says leadership visionary and bestselling author Susan Scott. In fact, these mantras — despite being long-accepted and adopted by business leaders everywhere — are completely wrongheaded. Worse, they are costing companies billions of dollars, driving away valuable employees and profitable customers, limiting performance, and stalling careers. Yet they are so deeply ingrained in organizational cultures that no one has questioned them. Until now.

In Fierce Leadership, Scott teaches us how to spot the worst “best” practices in our organizations using a technique she calls “squid eye”–the ability to see the “tells” or signs that we have fallen prey to disastrous behaviors by knowing what to look for. Only then, she says, can we apply the antidote..

Informed by over a decade of conversations with Fortune 500 executives, this book is that antidote. With fierce new approaches to everything from employee feedback to corporate diversity to customer relations, Scott offers fresh and surprising alternatives to six of the so-called “best” practices permeating today’s businesses. This refreshingly candid book is a must-read for any manager or leader at any level who is ready to take a long hard look at what trouble might be lurking in their organization - and do something about it.

From the Hardcover edition.

Read More Show Less

Editorial Reviews

From the Publisher
"Susan's new book has serious style, in its best sense, and is a must-read for anyone even remotely thinking about influencing situations and organizations. It's a jammed-packed compilation of truths and approaches for grounding all those "business how-to's" in real substance that makes them work. Marrying how you are with who you are is ultimately the winning formula, and Fierce Leadership makes that accessible and exciting in its practical suggestions for implementing the powerful principles of making positive change. This is on my very short list of books to digest and assimilate. " - David Allen, author of Getting Things Done and Making it all Work

“Fierce and chock full of fresh ideas! A great read for anyone who leads… and that’s just about all of us.”
-Lois P. Frankel, Ph.D., author of See Jane Lead

"Susan Scott answers one of the most compelling questions in business today: “why are healthy companies so sick”. For executives leading their organizations through a global economic crisis of this magnitude, Fierce Leadership provides a critical new roadmap.”
Cos La Porta, senior vice president, International Operations, Starbucks

“Scott’s unique combination of business expertise and bold imagination will re-energize leaders, employees, and managers alike.”
Professor Stewart D. Friedman, Wharton School, University of Pennsylvania, and author of Total Leadership

“You can start using these ideas tomorrow. Hell, you can start using them today.  Susan Scott shows why the received wisdom is wrong, and how we can get it right.”
Doug Stone, co-author of the international best-seller Difficult Conversations and Lecturer at Harvard Law School

“Susan Scott cuts through a lot of jargon and commonly accepted ideas and offers up specific, actionable steps to achieve better results. Pick one or two and get started today."
-Bill Ayer, President and CEO, Alaska Air Group

“Fierce Leadership has distilled valuable real life experiences and provides a clear roadmap for leaders, managers, employees, or any group of people working together to make positive change.”
-Geri D. Palast, Former U.S. Assistant Secretary of Labor and Executive Director, Campaign For Fiscal Equity

“Susan Scott nails it again with Fierce Leadership. Her powerful imagery and gift for stylish communication lend her message a stickiness and freshness that makes it impossible to forget. As an author, communicator, and leader Susan is peerless. Once again I'm wowed!!!"
-Mark Willis, CEO, Keller Williams

“Fierce Leadership is a refreshingly honest and candid book. The author takes a critical look at how our careers and businesses have been held back by so-called ‘best practices,’ then gives actionable suggestions for revitalizing work and accelerating your success. Read this book for new ideas and to inspire a proactive transition strategy.”
-Michael D. Watkins, bestselling author of The First 90 Days: Critical Success Strategies for New Leaders at All Levels

“Of all the worst, best practices in Fierce Leadership, ‘customer-centricity’ provoked the most thought. I truly believe that when the dust settles after this recession, the companies left standing will be those who know how to connect with their customers human being to human being. If this economic downturn has a silver lining it may be, as Susan suggests, that we will learn to ask, ‘how are you?’ and be willing to wait for the real answer."
-Jackie P. Bayer, Director, Organizational Development, America's People Team Ernst & Young, LLP

“Fierce Leadership is the next best thing to having a word-class management guru like Susan Scott on your board–or as your personal adviser.”
-Steve Farber, Wall Street Journal bestselling author of Greater Than Yourself: The Ultimate Lesson of True Leadership and The Radical Leap

“Looking for a take on leadership that will stretch your perspective and your comfort zone? If that’s what you need (and what leader doesn’t?), then Fierce Leadership is for you. In her trademark style of “tough love” coaching and advice, Susan Scott shoots straight to provide the tips and insights you really need to take your team and yourself to new heights.”
Scott Eblin, author, The Next Level: What Insiders Know About Executive Success.

“Wow! I wish I’d had Susan Scott’s candid and refreshing advice earlier in my career as an executive. You’ll never think about management, performance, or professional relationships in the same way again.”
Timothy Keiningham, EVP/Global Chief Strategy Officer at IPSOS Loyalty and author of Why Loyalty Matters

“Many of these best practices are anything but. Having applied the principles of Fierce Conversations to our organization, I can truly recommend ‘Fierce’ as a best practice, fundamental to all leadership. Fierce Leadership expands these principles by debunking traditional, but misguided notions. After reading the chapter on accountability, I am amazed at the amount of time I spend in “victim” mode. Scott strips bare the self-serving excuses for accepting external influences and the behavior of others as an escape from the pain of not getting the results we desire. For any leader who wants to learn how to move beyond holding people ‘accountable’ to the rich and rewarding behavior of holding people ‘able’, this book is a must read.”
David R. Nielsen, MD, Executive Vice President and CEO American Academy of Otolaryngology–Head and Neck Surgery

“Fierce Leadership is not for those who want to become shadows in the crowd; it is for those who are willing to tackle the biggest challenges in their lives, toss out the “old” corporate way of thinking, and execute at a higher level of integrity, both personally and professionally.”
Faith Green, Co-Founder of ARC - A Resource Community for Women

“Susan Scott is clearly one of the sages of the ages! This is a book to move the head and the heart. And it can make a huge difference in the success of your business. She fiercely cuts through the slogans and fads that pass for ‘best practices’ in business today and shows us what it really takes to get where we need to go. This is authentic, original, and powerful -- as only Susan can provide!”
Tom Morris, author of If Aristotle Ran General Motors and If Harry Potter Ran General Electric

“I had to laugh when I read Susan’s words......”what you and I are talking about is so fundamental that if I wrote another book, it would have to be titled The Complete Guide to the Fricking Obvious.” And yet reading Fierce Leadership has instilled in me a new energy! It gives language and support to what has been for me simply ‘an instinct’ as it relates to leadership, and encourages me to ‘come out from behind myself’ and put authenticity and the capacity to connect at the heart of the culture, ‘the way we do things around here,’ in our District.....well, in ALL my relationships. It gives me the courage to make it an absolute reality and not just an idea vaguely emerging.”
-Elaine C. Cash, Superintendent, Riverdale Joint Unified School District

-“I laughed out loud at Scott’s memo to leaders. Humor and the enjoyment of reading for reading’ s sake in a business book…what a concept. I think I’m seeing a new workshop.” Mardig Sheridan Beyond Boundaries Learning

“I loved the book---wrote all over it and used my highlighter and made lot and lots of footnotes. My staff is already hearing all about it.”
Juan Gonzalez, VP Student Affairs, University of Texas, Austin

From the Hardcover edition.

Read More Show Less

Product Details

  • ISBN-13: 9780385529006
  • Publisher: Crown Publishing Group
  • Publication date: 9/15/2009
  • Pages: 313
  • Product dimensions: 6.44 (w) x 9.66 (h) x 1.11 (d)

Meet the Author

SUSAN SCOTT is the founder of Fierce, Inc., a global training company whose clients include Yahoo, Starbucks, Cisco, BP, General Dynamics, New York Life, Nestle, Four Seasons Hotels & Resorts, Lego, C.A.R.E., Best Buy, Coca-Cola, Ernst & Young. Scott is the author of Fierce Conversations: Achieving Success at Work & in Life — One Conversation at a Time. She lives in Seattle, Washington.

From the Hardcover edition.

Read More Show Less

Table of Contents

Introduction 1

What Fresh Hell Is This? 1

Squid Eye 2

Spotting the Tells 3

Memo to Leaders 4

What Are You Practicing? 9

The Purpose of This Book 12

The Idea of Fierce 15

Why Fierce? 17

What Is "Fierce" Leadership? 19

Where to Begin? 23

Fierce Practice #1 From 360-Degree Anonymous Feedback to "365" Face-to-Face Feedback 26

A Dangerous Idea 27

Practicing Squid Eye 31

What Were We Thinking? 35

The Fierce Practice: "365" Face-to-Face Feedback 38

Praising with Courage and Skill 54

Taking It to the Organization 58

Personal Action Plan 60

Conclusion 61

Fierce Practice #2 From Hiring for Smarts to Hiring for Smart+Heart 62

The "Firm" 63

The Business Crisis That Smarts Can't Solve 67

Practicing Squid Eye 70

What Were We Thinking? 73

If You're Still Not Convinced, Think Nobel Prize 74

Your Most Valuable Currency 77

The Fierce Practice: Hire Smart+Heart People 79

The Smart+Heart Interview 91

Taking It to the Organization 98

Personal Action Plan 98

Conclusion 100

Fierce Practice #3 From Holding People Accountable to Modeling accountability and Holding People Able 103

Who's Accountable? 105

Non Est Mea Culpa 107

The Victim Context 114

Are You In or Out of the Cave? 116

Justified "Victim" 118

Practicing Squid Eye 119

What Were We Thinking? 121

The Fierce Practice: Model Accountability. Hold People Able 123

Taking It to the Organization 144

Personal Action Plan 145

Conclusion 147

Fierce Practice #4 From Employee Engagement programs to Actually Engaging Employees 150

The State of Engagement 151

What Matters Anywhere Matters Everywhere 153

Practicing Squid Eye 163

What Were We Thinking? 165

The Fierce Practice: Include! Engage! 170

Taking It to the Organization 185

Personal Action Plan 192

Conclusion 194

Fierce Practice #5 From Customer Centricity to Customer Connectivity 198

The Trouble with Customers 200

The House Feels Cold 205

Happens Every Day! 208

Practicing Squid Eye 209

What Were We Thinking? 212

The Fierce Practice: Customer Connectivity 215

Mineral Rights with Customers 229

Taking It to the Organization 236

Personal Action Plan 241

Conclusion 243

Fierce Practice #6 From Legislated Optimism to Radical Transparency 248

What Is Legislated Optimism? 250

For the Rhythm of Your Home 254

Practicing Squid Eye 256

What Were We Thinking? 258

Letting the Fresh Air into the Room 261

The Fierce Practice: Radical Transparency 264

Interrogating Reality Through Beach Ball Meetings 270

Taking It to the Organization 286

Personal Action Plan 287

Conclusion 290

Conclusion: Crossing the Bold Line 292

Acknowledgments 301

Recommended Reading 303

Index 305

Read More Show Less

Customer Reviews

Average Rating 3
( 3 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing 1 – 4 of 3 Customer Reviews
  • Anonymous

    Posted October 20, 2013

    No text was provided for this review.

  • Anonymous

    Posted January 15, 2010

    No text was provided for this review.

  • Anonymous

    Posted June 16, 2011

    No text was provided for this review.

  • Anonymous

    Posted August 2, 2011

    No text was provided for this review.

Sort by: Showing 1 – 4 of 3 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)