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First Things Fast: A Handbook for Performance Analysis / Edition 2

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The world of learning and performance has changed significantly since the first edition of First Things Fast was published more than a decade ago. This thoroughly revised and updated second edition of the best-selling classic recognizes a world chock-full of technology, economic strains, and opportunities. How do learning and performance professionals plan in this shifting context? How do they take advantage of new human and Internet-based resources? How do they bring their recommendations forward and add more value, no matter where they work? These questions are addressed throughout this new edition.

This important resource is a practical guide that is filled with job aids, design templates, and examples offering step-by-step guidance to the basics of performance analysis.

This new edition includes:

  • New questions and templates that reflect the shift of learning and support from the classroom to the workplace, and the blends that provide learning and support in both environments
  • Fresh approaches for using wikis, blogs, and online surveys to gather information
  • Innovative ideas for tapping into the power of social networking and the possibilities presented for analysts
  • Information on the critical link between analysis and evaluation and new guidelines for both activities
  • A wealth of new illustrative case examples
  • Insightful commentaries from successful leaders in the field who explain how they use analysis to advance individual and organizational strategy

"Allison Rossett combines thought leadership for the profession with practical guidance. This book, the second edition of a classic in the field, is filled with proven practices and ready-to-use tools making this a resource you'll use frequently." -Dana Gaines Robinson, Coauthor, Performance Consulting ANDSTRATEGIC BUSINESS PARTNER

"What I appreciate about this book is that it is a straightforward, practical guide to planning, and it embraces new technology and the convergence of learning and work." -Nancy J. Lewis, Vice President and Chief Learning Officer, ITT Corporation

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Product Details

  • ISBN-13: 9780787988487
  • Publisher: Wiley
  • Publication date: 6/9/2009
  • Edition description: New Edition
  • Edition number: 2
  • Pages: 320
  • Sales rank: 563,579
  • Product dimensions: 7.10 (w) x 9.30 (h) x 0.90 (d)

Meet the Author

Allison Rossett is a professor of educational technology at San Diego State University and a consultant in workforce learning and performance and technology-based systems. She is the author of the best-selling Handbook of Job Aids (Pfeiffer) and Beyond the Podium (Pfeiffer), both of which are winners of the International Society for Performance Improvement's Instructional Communications award.

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Table of Contents

Foreword by Ruth Clark ix

Preface xiii

Acknowledgments xix

The Author xxi

Chapter 1: Introduction 1

Chapter 2: What Can We Do First and Fast? 15

Chapter 3: Performance Analysis Basics 35

Chapter 4: Opportunities for Performance Analysis 69

Chapter 5: Putting the Speed in Performance Analysis 89

Chapter 6: Communicating to Gather Information and Support 113

Chapter 7: What Technology Contributes 147

Chapter 8: Finding Meaning, Communicating Results 167

Chapter 9: Tales from the Trenches 203

Chapter 10: Into the Future 241

Afterword by Marc J. Rosenberg 257

Resources for Performance Analysis 261

Index 269

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  • Posted November 20, 2012

    more from this reviewer

    An updated guide to assessing workplace performance

    “Performance analysis” (PA) allows companies to determine their needs and assess their accomplishments based on data, not guesses or hunches. Whether you’re looking to improve your employees’ skills, upgrade your company’s support systems or forecast trends, accurate PA is the key to success. Business owners, human resources personnel and learning consultants must know how to execute PA. Clients who need PA usually want its findings quickly. Business moves so fast that any delay in PA risks making its information obsolete. But working quickly need not mean a drop in quality, argues education technologist Allison Rossett. With clear explanations, charts and testimony from “the trenches,” she illuminates the path to accurate, applicable performance analysis. getAbstract believes her insights and advice are a valuable guide for chief learning officers, organizational development staffs, and HR officers or consultants who seek to lift their workforces or clients to the next level – and who prefer to look before they leap.

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