Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life

( 6 )

Overview

Fish! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with Fish! Tales, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from Fish! Best of all, the book stands on its own for newcomers to the Fish! philosophy.

Fish! Tales focuses on diverse companies, such as a bustling Sprint regional customer service ...

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Overview

Fish! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with Fish! Tales, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from Fish! Best of all, the book stands on its own for newcomers to the Fish! philosophy.

Fish! Tales focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takesquick and easy ways to apply the Fish! philosophy right now. And it includes a detailed program with specific steps and action plans.

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Editorial Reviews

From Barnes & Noble
The Barnes & Noble Review
If you're one of the many people who enjoyed Fish! -- the bestselling book that taught readers to adapt the team-oriented culture of Seattle's Pike Place market to their own workplaces -- then rest assured: This sequel, which narrates some of the success stories that arose from the first book, will not disappoint. Filled with real-life tales, exercises, and more friendly advice from the now-famous fish-tossing team at Pike Place, this book is a valuable extension of its predecessor; ideally, the two should be read in conjunction to get the maximum benefit from the authors' many insights into the power of attitude to reshape unproductive or unhappy environments.

Fish! Tales is essentially divided into four parts, each of which explains an essential part of the motivational program derived from the work of Seattle's fishmongers. The first chapter describes the importance of play (an environment that's fun is more likely to spark creativity and be engaging); the book goes on to discuss how to make someone's day, how to be there for other people, and how to choose your own attitude. The authors explore these principles by looking at actual events in a telephone carrier, a hospital, a car dealership, and a roofing company. Each of these organizations was able to change its internal culture for the better by applying the Fish! philosophy. There's a certain amount of skepticism in the world about the importance of "soft skills" to the bottom-line functioning of a business; this book makes a strong case that human relationships and an enhanced capability to be competitive go hand-in-hand.

If you liked Fish or if you are a fan of Spencer Johnson or Ken Blanchard, give this book a try. You won't be disappointed. (Sunil Sharma)

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Product Details

  • ISBN-13: 9780786868681
  • Publisher: Hyperion
  • Publication date: 4/10/2002
  • Edition description: 1ST
  • Pages: 176
  • Sales rank: 211,818
  • Product dimensions: 5.60 (w) x 8.40 (h) x 0.80 (d)

Meet the Author

Stephen C. Lundin, Ph.D., is a filmmaker, graduate business school professor, and professional speaker. He runs a corporate membership seminar series as part of the Institute for Management Studies and leads the Institute for Creativity and Innovation at the University of St. Thomas in Minneapolis. He lives in Minnesota.

Harry Paul is currently a full time motivational speaker. He lives in San Diego.

John Christensen, an award-winning filmmaker, lives is Minneapolis. He is now CEO of ChartHouse Learning Corporation, the leading producer of corporate learning films, including Fish!, the video, which has been adopted by thousands of corporations nationwide. He lives in Minnesota.

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Table of Contents

Introduction vii
The Fundamentals of Fish! 1
Section 1 Play: Play is not just an activity; it's a state of mind that brings new energy and sparks creativity 9
A Company That Has Fun Connecting: Sprint Global Connection Services 13
Small Bites 36
Section 2 Make Their Day: The world becomes a better place the moment you act on an intention to serve another 41
Driven to Serve Others: Rochester Ford Toyota 45
Small Bites 70
Section 3 Be There: You can multi-task with "stuff," but you need to "be there" for people 75
The Gift of Being Present: Missouri Baptist Medical Center 79
Small Bites 101
Section 4 Choose Your Attitude: The attitude you have right now is the one you are choosing. Is it the one you want? 105
Let It Rain: Tile Technology Roofing Company 107
Small Bites 132
Section 5 Let's Go Fish!ing: Fish! for 12 weeks and discover the richer and more rewarding life that is just a few choices away 137
Acknowledgments and Authors' Note 173
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First Chapter

THE FUNDAMENTALS OF FISH!

John Christensen and I, each in our own way, have been curious about what is possible at work. I worked at a camp for children with serious physical challenges for six summers. After banging around the "real" world for many years I came to realize that Camp Courage was one of the most joyous workplaces I had ever experienced. I began to wonder why organizations full of able-bodied people were often so joyless.

John brought a social-service background and an artist's eye to the world of work. He was intensely curious about the occasional workplace he encountered that exuded an abundance of energy and passion. He would come back to the office with a story of a shoemaker who was passionate about his work or a furniture company with a spirit that soared. We found we were both searching for an image that would help inspire all of us to see what was possible at work, knowing we all are destined to spend a majority of our lives there.

In 1997, John and I flew to Seattle and hauled our film gear to the quaint little town of Langley on Whidbey Island. There we filmed the poet David Whyte, who is known for the message he shares with organizations about bringing one's whole self to work. We became immersed in conversations about wholeheartedness in the workplace. David quoted a friend of his who said, "The antidote to exhaustion is not necessarily rest. The antidote to exhaustion is wholeheartedness. It is those things you do halfheartedly that really wear you out."

Later, talking to the camera, David recalled an answer he gave on a radio interview when asked what it was like to take his message into organizations. He responded, "Sometimes it is quite marvelous and sometimes it is like visiting the prison population." When he said this I was surprised and shocked. Then he continued, "I don't mean organizations or businesses are necessarily prisons, but sometimes we make prisons of them by the way we live there."

Our time with David was a feast for the soul. We left Whidbey Island with a greater understanding about this as-yet theoretical workplace image we sought.

We drove back to Seattle and spent Friday night there. I was flying out the next morning, but John was staying until the following night. We asked the concierge to suggest places a guy from Minnesota might visit on Saturday. She recommended the Pike Place Market. We knew little about Seattle and this seemed like a fine idea, since John loves to shop.

John was on one end of the market when he heard laughing and screaming. Like a child following the Pied Piper, he was drawn to the sound, and found himself in the back of an enthusiastic crow. Suddenly the crowd parted and he came face-to-face with the source of the commotion. It was the World Famous Pike Place Fish market.

If you've ever been to Pike Place Fish, you know that when a customer places an order, the fishmongers standing in front of the counter throw the fish over the counter to coworkers for wrapping. They make some spectacular catches and the crowd loves it. The fishmongers regularly invite delighted customers behind the counter to try their luck at catching.

But on this day, as John stood in the middle of a cheering crowd, he was more interested in the way the fishmongers threw themselves into their work. The market was crowded and noisy, but when one of the fishmongers focused on a customer, it was like they were the only two people in the place. Everywhere John looked, both employees and customers were smiling, laughing, and most important, connecting with each other. Not coincidentally, the cash registers were ringing like crazy.

John watched in fascination for almost an hour. Suddenly a fishmonger broke his trance. "HI!" he said. "My name's Shawn." His hair was red, his smile was huge, and his eyes twinkled mischievously.

"What's going on here?" John asked.

Shawn answered with a question of his own. "Did you eat lunch today?"

"Yeah," John said, wondering what he was getting at.

"How was the service?" Shawn asked.

John shrugged his shoulders. "Okay, I guess."

"But did the waiter really connect with you?"

Connect with me? What in the heck is he talking about? John thought to himself.

Shawn's eyes locked on John's. "See, this is our moment together, yours and mine, and I want it to be like you and I are best friends."

John started to understand what was happening here. A bunch of fishmongers - not MBA professors or organizational gurus - were showing him how to bring more fun, passion, focus, and commitment to work.

As John continued to watch the fishmongers engage and connect with customers, a drama off to the side caught his attention. One of the fish guys had attached a crayfish to a young boy's pants. The boy was startled and began crying. The fishmonger got down on his knees and crawled over to the boy, who was clinging tightly to his mother, and asked first for forgiveness and then for a hug. The fish guy had misjudged this child, but his recovery spoke volumes.

John's mind drifted back to the previous week, when he had taken his daughter, who has severe asthma, to the doctor because she was having trouble breathing. As they stood in front of the registration desk, Kelsey gasping for each breath, a cold voice asked them a number of questions. Its owner typed the responses, never looking up, and then barked, "Take a seat."

Finally a disembodied voice from the hall shouted, "Kelsey Christensen." The nurse, barely looking at Kelsey, carelessly whacked the top of her head with the measuring device attached to the scale. The nurse marched down the hall as John and Kelsey struggled to catch up, then stopped by a door and pointed inside, never looking back.

John looked at the boy at the fish market, who was now smiling and holding the crayfish. Why would a fishmonger give more care to a frightened child than the professionals in the health-care clinic where I took Kelsey? he wondered.

John watched one fishmonger after another engage customers with all the attentiveness of the best caregiver. He knew he had to capture this image on film. His intuition told him it would be hard to watch these guys at work, see the power of the way they live each day, and not inspired. He suddenly felt anxious. What if they said no? Two hours later he had finally gotten to the point where he was ready to broach the subject with the owner. He said he was filmmaker and before he could continue, one of the guys said, "Where have you been? We have been waiting for you."

ChartHouse Learning soon brought its cameras to Pike Place Fish. After watching hours of footage, we saw that the fishmongers created their engaging environment through a few fundamentals - simple but powerful choices that we all can make. We translated these actions into the new language we call the FISH! Philosophy. We explored four of the principles in a documentary-style video called FISH! They include:

PLAY - Work made fun gets done, especially when we choose to do serious tasks in a lighthearted, spontaneous way. Play is not just an activity; it's a state of mind that brings new energy to the tasks at hand and sparks creative solutions.

MAKE THEIR DAY - When you "make someone's day" (or moment) through a small kindness or unforgettable engagement, you can turn even routine encounters into special memories.

BE THERE- The glue in our humanity is in being fully present for one another. Being there also is a great way to practice wholeheartedness and fight burnout, for it is those halfhearted tasks you perform while juggling other things that wear you out.

CHOOSE YOUR ATTITUDE - When you look for the worst you will find it everywhere. When you learn you have the power to choose your response to what life brings, you can look for the best and find opportunities you never imagined possible. If you find yourself with an attitude that is not what you want it to be, you can choose a new one.

A year after the FISH! video came out, we explored these principles further in a book we also called FISH! (Pretty tricky, huh?) We invented a story about a workplace where people were so disconnected from their work that their department was known as the "Toxic Energy Dump." The book illustrated how the lessons of the fish market could apply to typical organizational challenges.

Over the next few years, through the film and the book, the FISH! Philosophy spread into organizations around the world. People began to reinvent what their time at work could be about, and the passion, energy, and accountability they discovered led to surprising business improvements. They shared their inspiring stories with us and, through their experiences, our understanding of what is possible through these principles expanded and deepened. You will find some of these stories in this book.

The people in these stories are no different from you or me. What makes them extraordinary is that one day they each made the choice to try to live more joyfully, responsibly, and wholeheartedly. The next day they chose again. And the day after that and the day after that . . .

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Customer Reviews

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Sort by: Showing all of 6 Customer Reviews
  • Anonymous

    Posted May 7, 2013

    Great read!

    I enjoyed it as much as the first book. I can't wait to read the others!

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  • Posted April 4, 2012

    more from this reviewer

    Loved it!

    Very touching. Inspiring. What a great cocept to have. Hopefully more practice this way of business! One day there shall be plenty of fish in the sea!

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  • Anonymous

    Posted April 29, 2003

    Insightful!

    Things are going swimmingly in Fish! land. In the latest volume, Fish! Tales, authors Stephen C. Lundin, John Christensen, Harry Paul and Philip Strand build on the successful training program that evolved from their first Fish book. Tales shows how four companies ¿ a long-distance call center; a hospital neural-renal unit, a car dealership and a roofing company ¿ have applied Fish! theories effectively. They also provide short examples from other companies to show how well the Fish! function. The four main principles are familiar by now ¿ keep the work fun, seek to serve others, stay focused on your customers and have an enthusiastic attitude ¿ but the examples in the book bring them alive. Along the way, the authors heavily sell their Fish! courses and merchandise ¿ that¿s just good salesmanship ¿ but the real catch of the day is the final how-to section, showing ways to apply these principles in any organization. The lively writing style helps keep you hooked. We from getAbstract suggest that if you haven¿t yet caught any Fish!, start with this one. Its cheery, accessible methods should lure you in, hook, line and sinker.

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  • Anonymous

    Posted May 17, 2002

    The Sequel to Fish! -- A Must Read for Managers

    Each working day, before you walk into the door of your business, think about your attitude for the day, about how you can 'make the day' of your employees and customers, about how you can best invest your time in developing better relationships with people important to your business success. These, and much more, are the lessons of Fish Tales drawn from real-life business success stories. The book's 12-week roadmap to success will fundamentally change the way you think about doing business, and thinking, of course, is your most important management and leadership activity. Fish Tales, like Why Didn't I Think of That? - Think the Unthinkable, broadens your perspective of people and events, helping you to see clearly what counts most and to identify clearly the actions you can take that will produce the positive and rewarding results. Books such as these belong on the shelf where you keep your most prized reference works, the ones you read more than just once, the ones you trade with colleagues and customer friends.

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  • Anonymous

    Posted October 27, 2008

    No text was provided for this review.

  • Anonymous

    Posted June 26, 2011

    No text was provided for this review.

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