×

Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

Fix It or Pull It: Confessions of a Former Field Technician
     

Fix It or Pull It: Confessions of a Former Field Technician

by Steven Filippini
 

See All Formats & Editions

From the first time he strapped on a toolbelt to the last time he required first aid, Steve was involved with every aspect of the alarm industry and lived to tell about it. Throughout his twenty-five years in the field, Steve dealt with angry pets, furious consumers and more than his share of the insect world while providing a much needed but usually under appreciated

Overview

From the first time he strapped on a toolbelt to the last time he required first aid, Steve was involved with every aspect of the alarm industry and lived to tell about it. Throughout his twenty-five years in the field, Steve dealt with angry pets, furious consumers and more than his share of the insect world while providing a much needed but usually under appreciated service to his customers. His insight into human behavior forces us to take a good look at how the working class really deals with you, the customer, and how they maintain their sense of humor throughout most of it.

Fix It or Pull It provides answers to questions like, what really goes on in the food preparation area of a restaurant? How far is too far when pulling a practical joke? What happens when rookie meets veteran and who is usually the victor when they do?

Whether it's alarm systems, telephone providers or other consumer based product offerings, your service technician is there to save the day. Steve brings you the human side of the business and keeps you laughing along the way.

Product Details

ISBN-13:
9780595756247
Publisher:
iUniverse, Incorporated
Publication date:
01/18/2004
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
218
File size:
321 KB

Customer Reviews

Average Review:

Post to your social network

     

Most Helpful Customer Reviews

See all customer reviews