Flawless Consulting, Enhanced Edition: A Guide to Getting Your Expertise Used

Flawless Consulting, Enhanced Edition: A Guide to Getting Your Expertise Used

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by Peter Block
     
 

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FLAWLESS CONSULTING

When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function

Overview

FLAWLESS CONSULTING

When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants.

This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation. It includes new insights about how we can organize our consulting around discovering the strengths, positive examples, and gifts of the client organization or community. The book remains a practical and specific guide for anyone who needs to develop a capacity for deeper relatedness and partnership—which means it is for all who wish to make a real difference in the world.

This new edition covers the consulting challenges that have arisen from the way we routinely communicate electronically and live in the virtual world. Block suggests ways to overcome the distancing and isolating effects inherent in electronic connects. The book also includes practical guidance on how to ask better questions, gives suggestions for dealing with difficult clients, and contains expanded guidelines on more engaging forms of implementation.

Flawless Consulting includes two new examples, taken from health care and educational reform efforts, to show how consulting skills can be useful (and often transformative) in a broader context. These illustrative examples point the way for achieving changes for leadership in business, government, religion, human services, and more.

Like the first two editions, Flawless Consulting affirms the notion that authentic behavior and personal relationships are the key to technical and business success. By demonstrating their ability to be truly authentic at each step in the process, consultants can aim toward creating workplaces that are more collaborative and ultimately more successful.

Product Details

ISBN-13:
9781118064696
Publisher:
Wiley
Publication date:
03/16/2012
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
368
Sales rank:
224,096
File size:
507 MB
Note:
This product may take a few minutes to download.

Related Subjects

Meet the Author

PETER BLOCK is an author and consultant whose work is about empowerment, stewardship, chosen accountability, and the reconciliation of community. He is the author of several best-selling books, including the first two editions of Flawless Consulting, Stewardship, Community, and The Empowered Manager. He is a partner in Designed Learning, a training company that offers his personally designed workshops that help to build the skills outlined in his books.

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Flawless Consulting: A Guide to Getting Your Expertise Used 3.9 out of 5 based on 0 ratings. 10 reviews.
Shyamashree_rudra More than 1 year ago
I have to admit that I really liked Peter Block's "Flawless Consulting". This book was originally written in 1978, and then revised in 1998. I expected the book to be dated and irrelevant, but it wasn't. The concepts that Block wrote about many years ago are still very much applicable today. Having been a consultant for 6 years, I especially liked this book because it focuses on the style of consulting I like (or rather liked!) to do -- improving the capability of the client to find and implement his/her own solutions. I was especially impressed by the emphasis Block places on how to establish a relationship with the client, as well as defining the assignment. Consultants love to define assignments, but often don't give much thought to the relationship. The book is also well balanced between the needs of those who are internal consultants as well as external consultants/experts. A great strength of the book is that there are extensive examples of the same issue so that you can get a good perspective, even if you don't yet have much experience as a consultant. So it is a terrific book for those who are new to consulting. For those of us who have had consulting experience, there is still a lot to learn. The questions and checklists Block provides throughout the book are practically a book by themselves. They are very well designed and address the most important issues. What I especially found useful were the extensive list of ways to diagnose what may be going wrong when the client asks questions or is inactive. I found even more useful the many ingenious responses to those situations that had never occurred to me. I have stumbled into a few successes in my consulting career and can look back and see it is because I applied the concepts of this book - whether by design or accident. Conversely, I can also see some other situations where the application of these concepts would have been very useful. Block strikes a perfect balance between theory and execution. In fact, there is a lot of both. He backs up his theories with flowcharts, checklists, and even cartoons. This book is the real deal. Block clearly knows what he is talking about when it comes to organizations and the consulting process. There is no doubt you will be a much improved consultant or manager if you learn and apply the methods in the book. Truly a classic, and a "must have" for anyone who consults, or who hires consultants.
Anonymous More than 1 year ago
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Anonymous More than 1 year ago
I have yet to finish the book but have found the information very helpful in developing my understanding of consultation as a practice. I have been within the educational arena for over a decade and have considered starting my own educational consulting firm. Still have a long way to go and would love the opportunity to meet Peter Block in person.
Anonymous More than 1 year ago
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Guest More than 1 year ago
This is an amazing book! Peter Block's Flawless Consulting, is a textbook appropriate not only for consultants but for anyone that wants to share their expertise with others. Block explains, 'You are consulting any time you are trying to change or improve a situation but have no direct control over the implementation.'

About his audacious title, he asserts that it is possible for us to operate without error. To consult flawlessly 'requires intense concentration on two process. (1)Being as authentic as you can be at all times with the client; (2)Attending directly, in words and actions, to the business of each stage of the consulting process.'

Having set the bar extremely high, Block doesn't leave the reader trying to figure out what 'being authentic' and 'attending to the business of each stage' means. Flawless Consulting is an extremely practical book. Flawless Consulting is replete with checklists, case scenarios, suggested wording (sometimes entire scripts), business recommendations, and practical insights. The book is saturated with Block's wonderful sense of humor and humanity.

Unlike some second editions that are content to simply add a new preface and some cosmetic changes to the dust jacket, Block has updated information throughout the book and added entirely new chapters on: Whole-System Discovery, Implementation, Strategies for Engagement, Ethics and the Shadow Side of Consulting, The Heart of the Matter.

Though not a consultant in the formal sense, I found his insights delightfully applicable to my day-to-day work. So much so that I nearly underlined every line in the book and made notes in the margins! Despite all the great information I gleaned, I think people more formally involved in consulting will get even more from Flawless Consulting. I highly recommend this book for anyone who interested in Getting Your Expertise Used.

macinfo More than 1 year ago
Time tested and approved, Block's Flawless Consulting is required reading for everyone considering a Consulting Career.
Guest More than 1 year ago
I purchased this book in 1999 when it was first published, and I have given countless copies to new consultants over the years. The messages in this book are simple and concise. It illustrates how to raise the bar on true consulting rather than being a 'consultant' by name. A must have for any consultants bookshelf, and something to review at least once a year.