Focused Operations Management for Health Services Organizations / Edition 1

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Focused Operations Management for Health Services Organizations offers managers and staff the practical knowledge and tools they need to accomplish much more within existing resources. This text identifies common bottlenecks and constraints and focuses on the critical issues and processes faced by managers in the health care field. The book provides tools to significantly improve organizational operations as well as enhance quality and customer satisfaction without increasing the use of physical, human, and financial resources.

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Product Details

  • ISBN-13: 9780787984540
  • Publisher: Wiley
  • Publication date: 6/5/2006
  • Series: Public Health/Epidemiology and Biostatis
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 384
  • Sales rank: 811,203
  • Product dimensions: 5.98 (w) x 9.06 (h) x 0.97 (d)

Meet the Author

Boaz Ronen, Ph.D., is professor at Tel Aviv University, Faculty of Management, the Leon Recanati Graduate School of Business Administration. He is an international consultant and project leader in implementing focused management and theory of constraints techniques and philosophies in high technology, health care, public service, and industry.

Joseph S. Pliskin, Ph.D., is the Sidney Liswood Professor of Health Care Management, Department of Industrial Engineering and Management, and Department of Health Systems Management, Ben-Gurion University of the Negev, Israel. He is also adjunct professor of health policy and management at the Harvard School of Public Health.

Shimeon Pass, M.Sc., M.B.A., is an expert in applying the philosophy and tools of the focused management methodology and theory of constraints in health care, high technology, industrial, service, retail, and nonprofit organizations.

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Table of Contents

Figures and Tables.

Foreword (Donald M. Berwick).


About the Authors.


1. The Modern Health Care and Business Environment.

2. Principles of Management in a Dynamic Environment.

3. The Pareto Rule, Focusing Table, and Focusing Matrix.


4. Management by Constraints: The Focusing Steps of the Theory of Constraints.

5. Management by Constraints in a Bottleneck Environment.

6. Management by Constraints When the Market Is the Constraint.

7. Focused Current Reality Tree.

8. Resolving Managerial Conflicts.

9. The Efficiencies Syndrome.

10. The Evils of Long Response Times.

11. Reducing Response Times.

12. The Complete Kit Concept.

13. Performance Measures and Managerial Control.

14. Effects of Fluctuations, Variability, and Uncertainty on the System.

15. The Evils of Traditional Cost Accounting.

16. Marketing, Costing, and Pricing Considerations in Decision-Making Processes.

17. Quality Management and Process Control.


18. Creating Value for Health Care Organizations.


19. Case Study: The Emergency Department at Guard Mountain Hospital.

20. Our Managerial Credo.



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Customer Reviews

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  • Anonymous

    Posted December 24, 2013



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  • Anonymous

    Posted July 25, 2006

    Phenomenal book

    The book is extremely well written. It is easy to understand and retain. There are plenty of diagrams and graphs which complement the text. It has explained very effectively tools like the focusing matrix, the complete kit concept, and Pareto analysis. It has desribed very well the theory of constraints and other methods. I would highly recommend the book for anyone interested in Operations Management, Managers working in Health care and students of management.

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