Foundations of Lodging Management / Edition 1

Foundations of Lodging Management / Edition 1

by David K. Hayes, Jack D. Ninemeier
     
 

Foundations of Lodging Management describes, clearly and in great detail, how modern hotels are structured and managed. Hoteliers operating today's popular limited- and full-service properties encounter challenges unmatched in recent history. This book tells how hoteliers successfully meet these challenges. Its up-to-date and comprehensive coverage of all areas of… See more details below

Overview

Foundations of Lodging Management describes, clearly and in great detail, how modern hotels are structured and managed. Hoteliers operating today's popular limited- and full-service properties encounter challenges unmatched in recent history. This book tells how hoteliers successfully meet these challenges. Its up-to-date and comprehensive coverage of all areas of hotel operations makes it an excellent choice for initial study of the exciting lodging industry.

Product Details

ISBN-13:
9780131700550
Publisher:
Prentice Hall
Publication date:
07/12/2005
Series:
Pearson Custom Library: Hospitality and Culinary Arts Series
Edition description:
Older Edition
Pages:
528
Product dimensions:
8.20(w) x 10.20(h) x 0.90(d)

Table of Contents

1Introduction to lodging and travel industries1
2The structure of the lodging industry26
3Service and hotel management54
4The management of lodging81
5The hotel team : supervisors and entry-level staff110
6The human resources department147
7The front office department177
8The sales and marketing department211
9The accounting department247
10The housekeeping department283
11The maintenance department318
12Food service and meeting management in limited-service settings346
13Food and beverage operations : full-service hotels373
14Safety and security409
15Careers in the lodging industry441

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