Foundations of Lodging Management / Edition 2

Foundations of Lodging Management / Edition 2

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by David K. Hayes, Jack D. Ninemeier, Allisha A. Miller
     
 

ISBN-10: 0132560895

ISBN-13: 9780132560894

Pub. Date: 03/14/2011

Publisher: Prentice Hall

Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance

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Overview

Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization.

Product Details

ISBN-13:
9780132560894
Publisher:
Prentice Hall
Publication date:
03/14/2011
Edition description:
New Edition
Pages:
456
Sales rank:
229,832
Product dimensions:
8.60(w) x 11.00(h) x 0.80(d)

Table of Contents

1.¿¿¿¿¿ Introduction to the Lodging Industry

2.¿¿¿¿¿ The Structure of the lodging Industry

3.¿¿¿¿¿ Guest Service in the Lodging Industry

4.¿¿¿¿¿ Managing Lodging Operations

5.¿¿¿¿¿ Staffing the Lodging Operation

6.¿¿¿¿¿ The Front Office Department

7.¿¿¿¿¿ The Sales and Marketing Department

8.¿¿¿¿¿ The Housekeeping Department

9.¿¿¿¿¿ The Maintenance Department

10.¿ Food and Beverage Operations: Limited Service Hotels

11.¿ Food and Beverage Operations: Full-Service Hotels

12.¿ The Accounting Department

13.¿ Safety and Security

14.¿ Careers in the Lodging Industry

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