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Foundations of Service Level Management
     

Foundations of Service Level Management

by Rick Sturm, Wayne Morris, Mary Jander
 

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented,

Overview

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.

Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/

Editorial Reviews

Arno Penzias
It sounds so dry, but by the time I got through two or three pages, I realized it's like reading William Deming in the early '70's, before the Japanese boom. Service-level agreements measure service quality, and once you can measure something, you can improve it. The long-term result will be that companies provide good service because it's too expensive to do otherwise. Forget artificial intelligence, biocomputing, spece travel, and all that—what the future really holds is an end to standing in line.
Wired

Product Details

ISBN-13:
9780672317439
Publisher:
Sams
Publication date:
04/05/2000
Series:
Sams Professional Series
Pages:
288
Product dimensions:
5.90(w) x 8.90(h) x 0.70(d)

Related Subjects

Meet the Author

Wayne Morris is the vice president at BMC Software, Inc. He speaks regularly at industry trade shows and conferences including Uniforum, Networld+Interop, DB Expo, Enterprise Management Summit and Computer Measurement Group. In addition, Morris is frequently asked to comment in major trade press articles on application management and his papers have been published in the USA, Europe and Australia.

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