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Four Seasons: The Story of a Business Philosophy
     

Four Seasons: The Story of a Business Philosophy

3.1 10
by Isadore Sharp
 

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The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand

How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional

Overview

The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand

How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service?

Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error.

His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a "home away from home" experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation.

Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.

Editorial Reviews

Publishers Weekly

Sharp shares the story of his astonishing rise out of the Toronto ghettos to founder, chairman and CEO of the Four Seasons Hotels and Resorts, the largest group of five-star hotels in the world. Born to Polish-Jewish immigrants, Sharp began his career building apartment buildings and entered the hotel-building business in 1961. With his wife, Rosalie, the interior designer for the hotels, he decided to differentiate his brand by focusing on midsize and luxury hotels where employees are expected to deliver the best service. As the business grew, Sharp shifted his attention to charitable pursuits, including founding the Terry Fox marathon to benefit cancer research. While his story is impressive and inspiring-the company was named one of Fortune 's 100 Best Companies to Work for in America, and weathered 9/11 and the SARS outbreak with aplomb-it is bogged down with pedestrian details of the deals and process of opening many of the empire's 150 hotels in 40 countries. While rabid fans of the hotels and of a good rags-to-riches story may cheer, other readers might be left unsatisfied. (May)

Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
Laura Landro
An appealing memoir and an instructive attempt to sum up [Mr. Sharp's] business philosophy.
—The Wall Street Journal

Product Details

ISBN-13:
9781591845645
Publisher:
Penguin Publishing Group
Publication date:
11/06/2012
Pages:
320
Sales rank:
430,051
Product dimensions:
5.40(w) x 8.40(h) x 1.00(d)
Age Range:
18 Years

Meet the Author

Isadore Sharp is the founder, chairman, and CEO of Four Seasons Hotels, Inc. He opened the first Four Seasons in Toronto in 1961, and the company now operates eighty-two luxury hotels and resorts around the world, with more than forty additional properties under development. He and his wife, Rosalie, are prominent philanthropists. They divide their time between Toronto and Palm Springs, California.

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Four Seasons : The Story of a Business Philosophy 3.1 out of 5 based on 0 ratings. 10 reviews.
TheAgencyReview More than 1 year ago
Isadore Sharp’s book Four Seasons: The Story of a Business Philosophy is typical of the problems with many “CEO memoir/business books”. For Mr. Sharp has three distinct stories to tell. First, there’s his personal story. The heartwarming tale of the plucky Toronto Jew who rose from being a day-laborer on his immigrant father’s building crews to running the most respected hospitality business on the planet. It’s a story that Horatio Alger would respect. Then there’s the history of the hospitality business itself. How Four Seasons, which began as little more than a motorlodge in downtown Toronto in 1960, leapfrogged goliaths like Hilton to become the non plus ultra in the hotel business. Where the richest and wealthiest on virtually every continent relax (it should be noted that there is not a Four Seasons on Antarctica. Yet.) And lastly, there’s the story of Four Seasons unique business model. The fact that in 1974 it (to read the rest of this review, please visit http://the-agency-review.com/four-seasons)
Anonymous More than 1 year ago
I strongly recommend this book to anyone interested in the relationship between creating and running a business and value systems. Mr. Sharpe's lessons and principles apply to all businesses and enterprises.
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