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From Conflict to Conciliation: How to Defuse Difficult Situations / Edition 1
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From Conflict to Conciliation: How to Defuse Difficult Situations / Edition 1

by William W. Purkey, John J. Schmidt, John M. Novak
 

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ISBN-10: 1412979862

ISBN-13: 9781412979863

Pub. Date: 02/02/2010

Publisher: SAGE Publications

Conflict is inevitable, but educators can work together effectively if they understand how to defuse difficult situations before they escalate. This resource describes the Six-C process, a conflict resolution method that allows educators to progressively take more assertive steps as necessary to resolve disagreements.

Based on research and easy to remember, this

Overview

Conflict is inevitable, but educators can work together effectively if they understand how to defuse difficult situations before they escalate. This resource describes the Six-C process, a conflict resolution method that allows educators to progressively take more assertive steps as necessary to resolve disagreements.

Based on research and easy to remember, this approach helps readers handle challenging situations using the least amount of time and energy. Illustrated with many examples and scenarios, the six steps are

Concern: identifying actionable concerns

Confer: expressing concerns in nonthreatening ways

Consult: reviewing and clarifying the situation collaboratively

Confront: considering consequences and giving clear warnings

Combat: taking sustained, logical action

Conciliation: mending the wounds and restoring relationships

Focused on preserving relationships while resolving disagreements, From Conflict to Conciliation can be used in any situation or setting, from the classroom to the community.

Product Details

ISBN-13:
9781412979863
Publisher:
SAGE Publications
Publication date:
02/02/2010
Pages:
166
Product dimensions:
5.90(w) x 8.90(h) x 0.50(d)

Table of Contents

Preface ix

Acknowledgments xiii

About the Authors xv

1 Conflict and the Six-C Process 1

Introduction 1

Research and Anecdotal Support 3

What Is Unique About This Book? 4

The Six-C Process 5

The Conciliation Capstone 5

Saving Time and Energy 6

Conflict Is Inevitable 8

The Use and Misuse of Power 9

The Democratic Ideal 11

Why Everyone Matters 12

The Perceptual Tradition 14

When Viewpoints Collide 16

Acceptance Versus Agreement 17

Summary 19

2 Concern 21

Latent Concerns 22

Actionable Concerns 22

What Is a Concern? 23

What Are Moral and Ethical Concerns? 31

What Are Your Concerns? 33

Summary 38

3 Confer 41

Setting the Stage for Conferring 42

The Value of Seeking Commitment 47

Helpful Communication Skills 48

The 3+++wish? Formula 51

Practicing the 3+++wish? Formula 59

Handling Challenges 60

Handling Outright Rejection 61

Summary 63

4 Consult 65

Considering the Situation 67

What Is a Consulting Relationship? 76

Using a Triangular Structure 77

Involving Others in a Consultation 79

Sequential Steps for Consulting 81

Practicing the Consulting Sequence 87

Summary 89

5 Confront 91

Questions to Ask Yourself 92

Difference Between Conflict and Confrontation 99

Continuing Importance of Clear Communication 100

Confrontation as a Positive Force 103

Adapting Constructive Confrontation 104

Applying Five Practical Tips 111

Summary 113

6 Combat 115

Constraints on Combat 116

Punishments, Penalties, and Perceptions 117

Increasing Chances for a Desirable Outcome 119

Taking a Stand 126

Civilized Dissent 128

Summary 130

7 Conciliation and Beyond 133

Conciliation After Combat 136

Conciliation as a Reflective Process 143

Beyond Conciliation 148

Summary 155

References 157

Index 161

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