Libraries Act on Their LibQUAL+ Findings: From Data to Action [NOOK Book]

Overview

Learn how other libraries are using LibQUAL+™ data to improve their services and programs

This book focuses on the value of the 2002 LibQUAL+™ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library ...
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Libraries Act on Their LibQUAL+ Findings: From Data to Action

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Overview

Learn how other libraries are using LibQUAL+™ data to improve their services and programs

This book focuses on the value of the 2002 LibQUAL+™ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with—or interested in—library service quality assessment will benefit from the practical examples and graphical representations found in this vital book.

With Libraries Act on Their LibQUAL+™ Findings, you will gain a better understanding of how to use your LibQUAL+™ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs.

Libraries Act on Their LibQUAL+™ Findings: From Data to Action covers several important topics, including:
  • the LibQUAL+™ survey instrument—what it is and how it works
  • library service quality and user perceptions of library service quality
  • peer comparisons and benchmarking
  • qualitative and quantitative data analysis—how to read your findings
  • strategic planning—how to use your findings
This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+™ to develop better library services for diverse users—faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+™ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.
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What People Are Saying

Rush Miller
INSIGHTFUL. . . . Documents the monumental impact of having a large community of libraries talking to a large community of users. IMPORTANT. . . . Should be required reading for academic libraries and librarians who are seriously interested in the assessment of services, collections, and effectiveness.
PhD, MLS, Hillman University Librarian, University of Pittsburgh
Brinley Franklin
A VALUABLE ADDITION to the growing body of library literature on performance measures, metrics, and assessment. . . . Particularly suitable for college and university libraries, library consortia, and health sciences libraries. . . . Practitioners describe how LibQual+ can be used to optimize resource decisions, modify staffing patterns, contribute to strategic planning efforts, and improve physical spaces and service strategies for new and redesigned library facilities.
MLS, MBA, Director, University of Connecticut Libraries; Chair, Association of Research Libraries, Statistics & Measurement Committee
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Product Details

  • ISBN-13: 9781317786856
  • Publisher: Taylor & Francis
  • Publication date: 4/23/2014
  • Sold by: Barnes & Noble
  • Format: eBook
  • Pages: 278
  • File size: 10 MB

Table of Contents

Preface

The Starving Research Library User: Relationships Between Library
Institutional Characteristics and Spring 2002 LibQUAL+ Scores (Martha
Kyrillidou and Fred M. Heath)

CONSORTIA

Defending and Expanding Library Turf-The Need for Scalable Consumer
Research (Tom Sanville)

The OhioLINK LibQUAL+ 2002 Experience: A Consortium Looks at Service
Quality (Jeff Gatten)

HEALTH SCIENCES LIBRARIES

Exploring Outcomes Assessment: The AAHSL LibQUAL+ Experience (Tamera Lee)

LibQUAL+ in a Problem-Based Learning (PBL) Medical School: The Case Study
of the Medical Library and Peyton T. Anderson Learning Resources Center
(LRC) at Mercer University School of Medicine in Macon, Georgia (Jan H.
LaBeause)

The Evolution and Application of Assessment Strategies at the University of
Colorado Health Sciences Center (Rick B. Forsman)

The LibQUAL+ Challenge: An Academic Medical Center’s Perspective, Duke
University (Richard Peterson, Beverly Murphy, Stephanie Holmgren, and
Patricia L. Thibodeau)

An Academic Medical Library Using LibQUAL+: The Experience of the Galter
Health Sciences Library, Northwestern University (James Shedlock and Linda
Walton)

UNIVERSITY/COLLEGE LIBRARIES

Quantifying Qualitative Data: Using LibQUAL+ Comments for Library-Wide
Planning Activities at the University of Arizona (Wendy Begay, Daniel R.
Lee, Jim Martin, and Michael Ray)

Another Tool in the Assessment Toolbox: Integrating LibQUAL+ into the
University of Washington Libraries Assessment Program (Steve Hiller)

Mining LibQUAL+ Data for Pointers to Service Quality at Wayne State
University (Barton Lessin)

We Ask Them What They Thought, Now What Do We Do? The Use of LibQUAL+ Data
to Redesign Public Services at the University of Pittsburgh (Amy E. Knapp)

LibQUAL+ Meets Strategic Planning at the University of Florida (Stephen R.
Shorb and Lori Driscoll)

Using LibQUAL+ Data in Strategic Planning: Bowling Green State University
(Lorraine J. Haricombe and Bonna J. Boettcher)

LibQUAL+ 2002 at Vanderbilt University: What Do the Results Mean and Where
Do We Go from Here? (Flo Wilson)

Index

Reference Notes Included
 

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