Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

Front Office Management Simulation-CD (Software) / Edition 1

Front Office Management Simulation-CD (Software) / Edition 1

by David K. Hayes, Allisha A. Miller

ISBN-10: 0131352318

ISBN-13: 9780131352315

Pub. Date: 01/28/2008

Publisher: Prentice Hall

Product Details

Prentice Hall
Publication date:
Edition description:
Older Edition
Product dimensions:
5.30(w) x 7.50(h) x 0.60(d)

Table of Contents

I. Revenue Management

Lesson 1: Main Enter Occupancy Forecast Data

Lesson 1: Advanced Estimate Future Rooms Revenue

Lesson 2: Main Manage Group Block Data

Lesson 2: Advanced Modify ADR Estimates

II. Reservation Management

Lesson 3: Main Make Individual Room Reservations

Lesson 3: Advanced Modify Individual Room Reservations

Lesson 4: Main Make Group “Master” Reservations

Lesson 4: Advanced Modify Group “Master” Reservations

Lesson 5: Main Learn Revenue Management Principles

Lesson 5: Advanced Determine Room Rates to Be Charged

III. Guest Stay Information

Lesson 6: Main Update Room Status Reports

Lesson 6: Advanced Schedule Room Attendants

Lesson 7: Main Assign Guests to Specific Rooms

Lesson 7: Advanced Make Alternate Room Assignments

IV. Guest Departure and Payment

Lesson 8: Main Post Folio Charges

Lesson 8: Advanced Adjust Folio Charges

Lesson 9: Main Split Charges and Close Folios

Lesson 9: Advanced Manage Guest Payment Disputes

V. Accounting and Financial Summaries

Lesson 10: Main Balance and Close Out a Shift

Lesson 10: Advanced Balance a Full Day’s Shift Reports

Lesson 11: Main Reconcile a Guest Ledger

Lesson 11: Advanced Reconcile a City Ledger

Lesson 12: Main Complete a Manager’s Daily

Lesson 12: Advanced Assess Competitive Set Data

Please take a tour of our CD-ROM-based product by visiting: www.prenhall.com/foms

Customer Reviews

Average Review:

Post to your social network


Most Helpful Customer Reviews

See all customer reviews