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Posted May 25, 2010
The retail sales floor and your other customer contact points are your company's "Frontline." Most of your sales happen here as your staffers interact with your clients. Yet many companies fail to take full advantage of this potential. To maximize your sales, first motivate and train your frontline employees. Sales performance consultant Ziad Y. Khoury provides a blueprint (somewhat grandly named the "Khoury Performance Equation" or KPE) that your company can use to optimize its sales. He designed his program to help businesses create the best environment for frontline employees to enable and encourage them to sell more. His system is detailed, if not highly original. Its major benefit is Khoury's practical advice on building point-of-contact sales. getAbstract finds that this specificity makes the book useful to retail store managers and other executives who deal with the buying public.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted September 3, 2009
The book walks you through a complete "equation" on how to revolutionize your business with a focus on dramatically improving your bottom line. It provides the knowledge needed to create a great culture in your company, improve customer relations and hire, motivate, enable and retain the right people. The book provides a set of principles and a practical approach for implementing critical changes required for any business to not just survive but to thrive in this or any economy. It will change the way you look at your business.
I found myself reading each chapter, then going back, re-reading, highlighting and taking notes on what I can do in my business to achieve our highest potential.
I highly recommend this book. It is is a must read.