Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills and Values / Edition 4

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More About This Textbook

Overview

Fundamentals of Organizational Communication, Fourth Edition, presents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. The text presents comprehensive coverage of major issues in organizational communication, such as organizational conflict, leadership, and ethical behavior. New to this edition: Expanded coverage of careers and organizational forms in the 21st century helps students prepare for their futures. Chapter 7, "Organizational Conflict," includes new sections on sexual harassment, discrimination, and ethical abuses to address important workplace issues. Ten new cases and a new essay on the feminist perspective in organizational communication provide immediate applications of key concepts in the text.
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Product Details

  • ISBN-13: 9780801332036
  • Publisher: Allyn & Bacon, Inc.
  • Publication date: 10/27/1998
  • Edition description: Older Edition
  • Edition number: 4
  • Pages: 448
  • Product dimensions: 7.60 (w) x 9.52 (h) x 1.03 (d)

Table of Contents

Preface
Ch. 1 Organizational Communication: A Competency-Based Approach 1
Ch. 2 Frameworks for Understanding Organizational Communication 18
Ch. 3 Theoretical Perspectives for Organizational Communication 37
Ch. 4 Communication Implications of Major Organizational Theories 88
Ch. 5 Individuals in Organizations 139
Ch. 6 Groups in Organizations 188
Ch. 7 Organizational Conflict: Communicating for Effectiveness 225
Ch. 8 Leadership and Management Communication 265
Ch. 9 Participating in Organizations: Developing Critical Organizational Communication Competencies 311
Ch. 10 Strategic Organizational Communication: Professional Applications of Organizational Communication 350
Ch. 11 Applications of Organizational Communication 390
Ch. 12 Organizational Communication: Values and Ethical Communication Behaviors 422
Appendix: Putting It All Together 459
Cases 464
A Conflict of Interest 465
Can Newspeople Challenge My Company? 466
What Gets Cut? 467
Karen Mason's Management Briefing Disaster 468
I Thought I Gave Them Everything 469
Ann Cartwright, Vice President of Drummond Industries 469
The Rule Here Is To Do What Management Wants 470
The Barquette Cleaning Company Case 471
Two Men - Two Issues - Two Japanese Workers 474
The Grayson-Gerald Consulting Case 475
I Thought We Were a Team 476
The Case of the Internal Communications Dilemma 477
The Case of the Reluctant Team Member 477
What Happened to the Value of Networking? 478
Nonverbal Communication Work Sheet 479
Competent Presentational Speaking in the Contemporary Organization: How You Can Be Effective ... and Ethical! 480
Leading the Group Meeting 487
References 490
Author Index 493
Subject Index 499
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