GAYS, LESBIANS, AND CONSUMER BEHAVI: Theory, Practice, and Research Issues in Marketing [NOOK Book]

GAYS, LESBIANS, AND CONSUMER BEHAVI: Theory, Practice, and Research Issues in Marketing

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Editorial Reviews

Shows managers in the manufacturing and service industries how to apply TQM and TQD principles to customer service, describing tools and methods such as functional analysis, experimental design, and simulation. Presents a conceptual framework called the Service Design and Management Model, offering step-by-step instructions, examples, specific recommendations, and a case study. Includes a glossary. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9781317991731
  • Publisher: Taylor & Francis
  • Publication date: 1/2/2014
  • Sold by: Barnes & Noble
  • Format: eBook
  • Pages: 288
  • File size: 4 MB

Table of Contents

Introduction 1
We're Here, We're Queer, and We're Going Shopping! A Critical Perspective on the Accommodation of Gays and Lesbians in the U.S. Marketplace 9
Gift-Giving Among Gay Men: The Reification of Social Relations 43
Mainstream Legitimization of Homosexual Men Through Valentine's Day Gift-Giving and Consumption Rituals 57
Desire and Deviate Nymphos: Performing Inversion(s) as a Lesbian Consumer 71
Communities, Commodities, Cultural Space, and Style 83
Appearance and Self-Presentation Research in Gay Consumer Cultures: Issues and Impact 109
"Excuse Me, Sir? May I Help You and Your Boyfriend?": Salespersons' Differential Treatment of Homosexual and Straight Customers 135
Discrimination Against Same-Sex Couples in Hotel Reservation Policies 153
The Effect of Homosexual Imagery in Advertising on Attitude Toward the Ad 161
The Social Marketing of Project ARIES: Overcoming Challenges in Recruiting Gay and Bisexual Males for HIV Prevention Counseling 177
Marketing to the Homosexual (Gay) Market: A Profile and Strategy Implications 203
Some Comments on "Marketing to the Homosexual (Gay) Market: A Profile and Strategy Implications" 213
Out of the Closet and into the Marketplace: Meeting Basic Needs in the Gay Community 219
About the Contributors 245
Index 249
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