Generalist Case Management: A Method of Human Service Delivery

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Focusing on the "how tos" of gathering information, writing reports, assessing clients' progress, and seeking out resources as a client advocate, this useful book is designed to help beginning practitioners and practicum students develop the skills they need to coordinate and provide direct services to a variety of populations. Ideal for any beginning helper, the book includes real-life vignettes that illustrate the many ways in which case management is used in service delivery....
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Overview

Focusing on the "how tos" of gathering information, writing reports, assessing clients' progress, and seeking out resources as a client advocate, this useful book is designed to help beginning practitioners and practicum students develop the skills they need to coordinate and provide direct services to a variety of populations. Ideal for any beginning helper, the book includes real-life vignettes that illustrate the many ways in which case management is used in service delivery.
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Editorial Reviews

Booknews
This textbook identifies the responsibilities of case managers, illustrates the skills case managers need, and describes the environment in which human services are delivered. The authors (University of Tennessee) discuss techniques for interviewing and assessing clients, the importance of documentation, the elements of a case file, and the organizational structure of human service agencies. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780534348977
  • Publisher: International ThomsonPublishing Company
  • Publication date: 11/28/1997
  • Series: Counseling Series
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 373
  • Product dimensions: 6.35 (w) x 9.24 (h) x 0.75 (d)

Table of Contents

1 Introduction to Case Management 1
2 Historical Perspectives on Case Management 33
3 Models of Case Management 61
4 The Assessment Phase of Case Management 87
5 Effective Intake Interviewing Skills 111
6 Service Delivery Planning 139
7 Building a Case File 169
8 Service Coordination 217
9 Working within the Organizational Context 249
10 Ethical and Legal Issues 279
11 Professional Development 301
12 Case Management Today 329
Glossary 360
Index 367
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