This hands-on text offers a practical, user-friendly, and comprehensive introduction to foundation macro practice. Now thoroughly updated to reflect the latest CSWE ethical standards and current social work literature, this revision of Kirst-Ashman and Hull's standard-setting text is very practice-focused, offering lively vignettes and a wide variety of Highlights that include hands-on tips and sample forms. Encouraging students to build on their one-on-one (micro) and group (mezzo) communication skills, the authors provide a guided, step-by-step framework for planned community and organizational change.
At the heart of the book are two models, PREPARE and IMAGINE, which provide valuable frameworks for effective macro social work practice. A running case study illustrates these models in action and provides a valuable framework for effective macro social work practice. Many hands-on skills useful in macro practice-such as working with the media, using new technological advances, fund-raising, grant writing, working within court settings-are provided to enhance your students' expertise.
Karen K. Kirst-Ashman, BSW, MSSW, PhD, has been a full professor and was a former chairperson in the Social Work Department at the University of Wisconsin-Whitewater, where she taught for 28 years. She is certified as a Licensed Clinical Social Worker in the State of Wisconsin. She has worked as a practitioner and administrator in child welfare and mental health agencies. She received the University of Wisconsin-Whitewater's Excellence in Teaching Award in 1986 and the University Outstanding Teaching Award in 2007. She has been a member of the board of directors of the Council on Social Work Education (CSWE) in addition to being an accreditation site visitor. She is also a current member of CSWE, BPD, and NASW. She has served on the Editorial Board of Affilia: Journal of Women and Social Work, and as a consulting editor for many social work journals, including the Journal of Social Work Education. She has written six social work textbooks in multiple editions and numerous publications, articles, and reviews concerning social work and women's issues.
Grafton Hull is a full professor at the University of Utah College of Social Work. He founded and directed the College's BSW Program. He has 38 years of experience teaching at BSW, MSW, and Ph.D. levels. His practice experience includes work in human service agencies providing mental health, child welfare, and juvenile justice programs. He holds a BS in sociology, an MSW, and a doctorate in education (counseling, guidance, and personnel services). Hull is the co-author of seven texts and numerous articles in social work journals. He has served on the CSWE Board of Directors, Commission on Accreditation, and Nominations Committee; and as a President of the Association of Baccalaureate Social Work Program Directors (BPD), from which he received the Significant Lifetime Achievement Award in 2005. His biography is listed in WHO'S WHO IN AMERICA.
1. INTRODUCTION TO GENERALIST PRACTICE WITH ORGANIZATIONS AND COMMUNITIES. Why Do You Need the Content in This Book? The Generalist Intervention Model. What Is Generalist Practice? Defining Generalist Practice: Acquisition of an Eclectic Knowledge Base. Defining Generalist Practice: Assimilation of Professional Values and Ethics. Defining Generalist Practice: Mastery of a Wide Range of Practice Skills to Target Any Size System. Defining Generalist Practice: Effective Work Within an Organizational Structure. Defining Generalist Practice: Use of Supervision. Defining Generalist Practice: A Wide Range of Roles. Defining Generalist Practice: Critical Thinking Skills. Defining Generalist Practice: The Problem-Solving Process. Brief Summaries of the Remaining Chapters. 2. USING MICRO SKILLS IN THE MACRO ENVIRONMENT. Beginning Relationships in Macro Practice. A Review of Basic Micro Skills. Verbal and Nonverbal Behavior. Warmth, Empathy, and Genuineness. Communicating with Other People in Macro Contexts. Appropriate Assertiveness in the Macro Environment. Conflict and Its Resolution. Working under Supervisors. 3. USING MEZZO SKILLS IN THE MACRO ENVIRONMENT. Networking. Working in and with Teams. Planning and Conducting Meetings. Parliamentary Procedure. Advantages and Disadvantages of Parliamentary Procedure. Basic Parliamentary Concepts. Managing Conflict. 4. UNDERSTANDING ORGANIZATIONS. Organizations, Social Services, and Social Agencies. Organizational Theories. Social Agencies as Systems. Viewing Organizations from a Systems Perspective. The Nature of Organizations. The Macro Context of Organizations. Methods of Management. Working in a Bureaucracy. A TotalQuality Approach to Management. Other Common Problems Encountered in Organizations. 5. PREPARE-DECISION MAKING FOR ORGANIZATIONAL CHANGE. Change in Organizations. Beginning the Change Process. The Process of Organizational Change. Step 1: PREPARE-Identify Problems to Address. PREPARE-Review Your Macro and Personal Reality. Step 3: PREPARE-Establish Primary Goals. Step 4: PREPARE-Identify Relevant People of Influence. Step 5: PREPARE-Assess Potential Costs and Benefits to Clients and Agency. Step 6: PREPARE-Evaluate Professional and Personal Risk. Step 7: PREPARE-Evaluate the Potential Success of a Macro Change Process. 6. IMAGINE HOW TO IMPLEMENT MACRO INTERVENTION: CHANGING AGENCY POLICY. The Problem-Solving Process and Organizational Change. IMAGINE: A Process for Organizational Change. Application of IMAGINE to Macro Intervention. Changing Agency Policy. 7. IMAGINE PROJECT IMPLEMENTATION AND PROGRAM DEVELOPMENT. Initiating and Implementing a Project. Program Development. Program Development: A Case Example. 8. UNDERSTANDING NEIGHBORHOODS AND COMMUNITIES. The Role of Social Workers in Neighborhoods and Communities. Defining Community and Neighborhood. Using the Systems Perspective. The Community as an Ecological and Social System. Additional Perspectives on the Community. Community Resource Systems. Demographic Development of Communities. Social Stratification. Community Economic Systems. Community Political Systems. Power in the Community. Neighborhoods in America. Putting It All Together: Assessing Communities and Neighborhoods. 9. MACRO PRACTICE IN COMMUNITIES. Change in Communities. Perspectives on the Community. Beginning the Change Process. 10. EVALUATING MACRO PRACTICE. Overview of Evaluation. Purposes of Program Evaluation: A Summary. Key Concepts in Evaluations. Problems and Barriers in Program Evaluation. Kinds of Evaluation. Evaluation Approaches. Stages in Evaluation. Ethics and Values in Evaluation. 11. ADVOCACY AND SOCIAL ACTION WITH POPULATIONS-AT-RISK. Defining Advocacy, Social Action, Empowerment, and Populations-at-Risk. Populations-at-Risk. Advocacy. Legislative Advocacy. Social Action. Empowerment. 12. ETHICS AND ETHICAL DILEMMAS IN MACRO PRACTICE. Professional Values and Ethics in Macro Contexts. The NASW Code of Ethics. Personal Values. Types of Ethical Issues Confronting Agency Workers. Ethical Absolutism versus Ethical Relativism. Ethical Dilemmas. Conceptualizing and Addressing an Ethical Dilemma: Decision-Making Steps. Ranking Ethical Principles. Discussion and Resolution of Ethical Dilemmas in Macro Contexts. 13. WORKING WITH THE COURTS. The Significance of the Legal System. Functions of Professional Terminology. Important Legal Terms. Differences Between Courtroom Protocol and Social Work Practice. Presentation in Court. Preparation for Testimony. Phases in the Adjudication Process. Strategies in Cross-Examination. Stages in the Juvenile Court Process. Developing Issues in Social Work and the Law. 14. DEVELOPING AND MANAGING AGENCY RESOURCES. Working with the Media. Using Technology in Your Agency. Fund-Raising. Grants and Contracts. Finding Out about Grants and Contracts: Where Are They? How to Apply for a Grant. 15. STRESS AND TIME MANAGEMENT. Managing Your Time. 16. RESUMES, INTERVIEWING, AND GETTING THE JOB. Getting a Job. Assessing Your Own Capabilities and Interests. Investigating Actual Job Possibilities. Preparing Your Resume. The Application Cover Letter. The Job Interview. Follow-Up. Postscript. Leaving a Job. REFERENCES. NAME INDEX. SUBJECT INDEX. CREDITS.
All but the first chapter begins with an Introduction. Each chapter concludes with a Chapter Summary and Highlights.