×

Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

The Gentle Art of Verbal Self Defense at Work
     

The Gentle Art of Verbal Self Defense at Work

4.5 2
by Suzette Haden Elgin
 

See All Formats & Editions

For some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusers—calmly, professionally, and successfully—can be crucial to your on-the-job success.
 
Nationally recognized linguistics expert and author Suzette Haden Elgin applies her acclaimed techniques for combating verbal

Overview

For some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusers—calmly, professionally, and successfully—can be crucial to your on-the-job success.
 
Nationally recognized linguistics expert and author Suzette Haden Elgin applies her acclaimed techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuse—everything from casual obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs.
 
Richly illustrated with fully dramatizes scenarios and real-world examples, Dr. Elgin’s communication techniques will help you instantly take control of any verbal confrontation. You’ll also learn how to avoid “malpractice of the mouth” and sexual harassment; communicate sensitively and clearly with non-native English speakers; and project a strong, straightforward, and trustworthy image.
 
You’ll find tips for handling sensitive issues via email and voice mail, advice on meeting the communication challenges that face home-based and virtual businesses, and plenty of “workouts” placed throughout the book to give you valuable opportunities to practice your new skills.

The Gentle Art of Verbal Self-Defense at Work is your roadmap through the potentially career-threatening minefields of workplace communication.

Product Details

ISBN-13:
9780735200890
Publisher:
Penguin Publishing Group
Publication date:
12/28/1999
Pages:
320
Sales rank:
507,424
Product dimensions:
6.01(w) x 9.01(h) x 0.96(d)
Age Range:
18 Years

Customer Reviews

Average Review:

Post to your social network

     

Most Helpful Customer Reviews

See all customer reviews

The Gentle Art of Verbal Self Defense at Work 4.5 out of 5 based on 0 ratings. 2 reviews.
Maddie_J More than 1 year ago
I don't know why this author hasn't gotten more attention because she has so much to offer with her self-defense series. A great book. One thing is that a lot of her books cover the same ground, so you don't need to read all of them. I wanted this for customer service people, but it's really applicable for any tough work situation.
JosephGabriele More than 1 year ago
VEry good for anyone looking to gain a verbal advantage at work or anywhere!