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The Gentle Art of Verbal Self Defense at Work

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Overview

In The Gentle Art of Verbal Self-Defense at Work, nationally recognized linguistics expert and author Suzette Haden Elgin applies her techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuse - everything from causal obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs.
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Overview

In The Gentle Art of Verbal Self-Defense at Work, nationally recognized linguistics expert and author Suzette Haden Elgin applies her techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuse - everything from causal obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs.
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Product Details

  • ISBN-13: 9780735200890
  • Publisher: Prentice Hall Press
  • Publication date: 12/28/1999
  • Edition number: 1
  • Pages: 320
  • Sales rank: 291,930
  • Product dimensions: 6.14 (w) x 8.90 (h) x 0.88 (d)

Table of Contents

Preface to Second Edition
1 Introduction: Language - the Power Source That Never Fails You 1
2 Learning the Territory 12
3 It's Only Semantics 31
4 Language and the Game Domain 51
5 Language and the Business/Professional Domain 77
6 Malpractice of the Mouth 101
7 Language and the Time Domain 133
8 Language and the Public Relations Domain 161
9 Semantic Modulation 200
10 Language and the Personal Domain 222
11 Lying 249
12 Staying Out of Court and Out of Trouble 271
13 Conclusion: Building Reality Bridges 301
App The Gentle Art of Verbal Self-Defense Systems: An Overview 311
References and Bibliography 319
Books and Other Materials 331
Acknowledgments 333
About the Author 334
Index 335
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Customer Reviews

Average Rating 4.5
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Sort by: Showing all of 2 Customer Reviews
  • Posted April 15, 2010

    Great and Unique

    I don't know why this author hasn't gotten more attention because she has so much to offer with her self-defense series. A great book. One thing is that a lot of her books cover the same ground, so you don't need to read all of them. I wanted this for customer service people, but it's really applicable for any tough work situation.

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  • Posted March 17, 2009

    A must read for anyone in the work force

    VEry good for anyone looking to gain a verbal advantage at work or anywhere!

    Was this review helpful? Yes  No   Report this review
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