Getting Action from Organizational Surveys: New Concepts, Technologies, and Applications / Edition 1

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Getting Action from Organizational Surveys provides theinformation industrial/organizational psychologists and humanresource professionals need to put survey results intoaction—action that gets results. Edited by organizationalsurvey pioneer Allen I. Kraut and contributed to by leading-edgepractitioners, this comprehensive volume outlines new concepts tothe survey lexicon, new methods of collecting and deliveringresults, new applications to various organizational situations, andnew perspectives on how to look at and understand surveys and theirplace within organizations.

The authors not only examine the effect of employee attitudesand perceptions on organizational performance, customersatisfaction, and the role of organizational development in makingsurveys effective, they also explore the latest techniques foradministration, such as Web-based delivery, innovative statisticalapproaches, and the use of "pulse" surveys.

In addition, Getting Action from Organizational Surveys showsthe variety of applications in which survey data plays a key role,including managing mergers and acquisitions, dealing with turnover,helping to drive change and organizational effectiveness, andworking with the special needs of complex, global organizations.Case studies that clearly illustrate the effectiveness of turningsurvey results into positive action are also featured in thisdynamic resource.

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Editorial Reviews

From the Publisher
"… offers great value in terms of instructional content." (Training media Review, April 6 2007)
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Product Details

  • ISBN-13: 9780787979379
  • Publisher: Wiley
  • Publication date: 2/24/2006
  • Series: J-B SIOP Professional Practice Series , #18
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 672
  • Product dimensions: 9.10 (w) x 6.10 (h) x 2.40 (d)

Meet the Author

Allen I. Kraut is a professor of management at Baruch College's Zicklin School of Business at the City University of New York. He is a recipient of the Society for Industrial and Organizational Psychology's prestigious Distinguished Professional Contributions Award for his work in survey research. He has published several successful books, including Evolving Practices in Human Resource Management and Organizational Surveys from Jossey-Bass.

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Table of Contents

Foreword (Allan H. Church, Janine Waclawski).

Preface (Allen I. Kraut).


The Authors.

1 Moving the Needle: Getting Action After a Survey (Allen I.Kraut).

Part One: New Concepts.

2 Connecting Employee Satisfaction to Business Unit Performance(James K. Harter, Frank L. Schmidt)

3 Employee Experiences and Customer Satisfaction: Toward aFramework for Survey Design with a Focus on Service Climate(William H. Macey, Benjamin Schneider).

4 Strategic Surveys: Linking People to Business Strategy(William A. Schiemann, Brian S. Morgan).

5 The Importance of Taking Action, Not Just Sharing SurveyFeedback (Allan H. Church, David H. Oliver).

6 Organizational Surveys as Leverage for OrganizationDevelopment and Change (W. Warner Burke).

7 Using Linkage Rsearch to Drive High Performance: A Case Studyin Organization Development (Jack W. Wiley, Bruce H.Campbell).

Part Two: New Technologies.

8 Online Surveys: Critical Issues in Using the Web to ConductSurveys (Kristofer J. Fenlason, KathleenSuckow-Zimberg).

9 Online Reporting: Real Time, Real Impact, Real Opportunities(Karen M. Barbera, Scott A. Young).

10 What Did They Really Mean?: New and Emerging Methods forAnalyzing Themes in Open-Ended Comments (Patrick Kulesa, RalphJ. Bishop).

11 Pulse Surveys: A Limited Approach with Some Unique Advantages(Joe Colihan, Janine Waclawski).

12 Oversurveying: Causes, Consequences, and Cures (Sara P.Weiner, Anthony T. Dalessio).

13 Understanding Nonresponse and Facilitating Response toOrganizational Surveys (Steven G. Rogelberg).

14 Relative Weights of Predictors: What is Important When ManyForces are Operating (Kyle M. Lundby, Jeff W. Johnson).

15 National Norms Versus Consortium Data: What Do They Tell Us?(William H. Macey, Larry D. Eldridge).

16 Preparing and Presenting Survey Results to InfluenceAudiences (Sarah Rassenfoss Johnson).

17 How to Create Presentations That Spark Action (IngwerBorg, Matthias Zimmermann).

Part Three: New Applications.

18 Measuring Employee Opinions During Mergers and Acquisitions(Mitchell Lee Marks, Daniel Baitch).

19 Leveraging Employee Surveys to Retain Key Employees: A Meansto an End (Mitchelle A. Donovan, Scott M. Brooks).

20 Driving Change Around the World: Employee Surveys in GlobalOrganizations (John C. Scott, Paul M. Mastrangelo).

21 Building an Inclusive Culture: The Communicating ManagersProgram (Robert J. Quinn).

22 Reengaging Employees During Turbulent Times (Sharon E.Parker, Michael J. Schroeder, J. Thomas Bowler, Jr., Patricia L.Muldoon).

23 Best Company Lists: Using Survey Data to Assess, Recognize,and Reward Organizations (Norman D. Costa, PeterBachiochi).

24 An Executive and a Survey Model: A Follow-Up Action SuccessStory (Tracey Carsten Roll).

Name Index.

Subject Index.

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