Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict / Edition 1

Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict / Edition 1

by William L. Ury, Jeanne M. Brett, Stephen B. Goldberg
     
 

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ISBN-10: 1555421253

ISBN-13: 9781555421250

Pub. Date: 11/25/1988

Publisher: Wiley

Build Conflict Control Into Your Organization

Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes

Overview

Build Conflict Control Into Your Organization

Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.

Product Details

ISBN-13:
9781555421250
Publisher:
Wiley
Publication date:
11/25/1988
Series:
Management Series
Edition description:
1st ed
Pages:
232
Product dimensions:
6.26(w) x 9.29(h) x 0.90(d)

Table of Contents

UNDERSTANDING AND DESIGNING DISPUTE RESOLUTION SYSTEMS.

Three Approaches to Resolving Disputes: Interests, Rights, and Power.

Diagnosing the Existing Dispute Resolution System.

Designing an Effective Dispute Resolution System.

Making the System Work: Involving the Disputing Parties.

BUILDING DISPUTE SYSTEMS: CASES FROM THE COAL INDUSTRY.

Diagnosing an Industry's Problems: Wildcat Strikes in the Coal Mines.

Designing an industry's Problems: Wildcat Strikes in the Coal Mines.

Cutting Dispute Costs for an Industry: The Grievance Mediation Program.

Conlusion: The promise of Dispute Systems Design.

Appendix: Model Rules for Grievance Mediation in the Coal Industry.

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