Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict / Edition 1

Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict / Edition 1

by William L. Ury, Stephen B. Goldberg, Jeanne M. Brett
     
 

Build Conflict Control Into Your Organization

Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes

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Overview

Build Conflict Control Into Your Organization

Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.

Product Details

ISBN-13:
9781880711033
Publisher:
Program on Negotiation at Harvard Law School
Publication date:
01/28/1993
Series:
Management Series
Edition description:
New Edition
Pages:
202

Table of Contents

UNDERSTANDING AND DESIGNING DISPUTE RESOLUTION SYSTEMS.
Three Approaches to Resolving Disputes: Interests, Rights, and Power.
Diagnosing the Existing Dispute Resolution System.
Designing an Effective Dispute Resolution System.
Making the System Work: Involving the Disputing Parties.
BUILDING DISPUTE SYSTEMS: CASES FROM THE COAL INDUSTRY.
Diagnosing an Industry's Problems: Wildcat Strikes in the Coal Mines.
Designing an industry's Problems: Wildcat Strikes in the Coal Mines.
Cutting Dispute Costs for an Industry: The Grievance Mediation Program.
Conlusion: The promise of Dispute Systems Design.
Appendix: Model Rules for Grievance Mediation in the Coal Industry.

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