Getting Things Done : The Art of Stress-Free Productivity

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In today's world of exponentially increased communication and responsibility, yesterday's methods for staying on top just don't work.

Veteran management consultant and trainer David Allen recognizes that "time management" is useless the minute your schedule is interrupted; "setting priorities" isn't relevant when your email is down; "procrastination solutions" won't help if your goals aren't clear.

Allen's premise is simple: our ability to be ...

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Getting Things Done: The Art of Stress-Free Productivity

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Overview


In today's world of exponentially increased communication and responsibility, yesterday's methods for staying on top just don't work.

Veteran management consultant and trainer David Allen recognizes that "time management" is useless the minute your schedule is interrupted; "setting priorities" isn't relevant when your email is down; "procrastination solutions" won't help if your goals aren't clear.

Allen's premise is simple: our ability to be productive is directly proportional to our ability to relax. Only when our minds are clear and our thoughts are organized can we achieve stress-free productivity and unleash our creative potential. He teaches us how to:

  • Apply the "do it, delegate it, defer it, drop it" rule to get your in-box empty
  • Reassess goals and stay focused in changing situations
  • Overcome feelings of confusion, anxiety, and being overwhelmed
  • Feel fine about what you're not doing

From core principles to proven tricks, Getting Things Done has the potential to transform the way you work -- and the way you experience work. At any level of implementation, David Allen's entertaining and thought-provoking advice shows you how to pick up the pace without wearing yourself down.

The key to Getting Things Done? Relaxation.

Allen's premise is simple: our ability to be productive is directly proportional to our ability to relax. Only when our minds are clear and our thoughts are organized can we achieve stress-free productivity.

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Editorial Reviews

Entrepreneur
If you've tried other time managers and still feel harried, take a minute to check this one out.
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Product Details

  • ISBN-13: 9780749922641
  • Publisher: Piatkus Books
  • Publication date: 1/24/2002

Meet the Author

David Allen is president of David Allen & Co. and has more than twenty years' experience as a management consultant, executive coach, and educator. He has been a keynote speaker and productivity facilitator for organizations such as Oracle, L. L. Bean, Microsoft, Lockheed, and the World Bank.His work has been featured in Fast Company, Fortune, and many other publications.
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Read an Excerpt



Chapter One


Part 1 The Art of Getting Things Done


A New Practice for a New Reality

It's possible for a person to have an overwhelming number of things to do and still function productively with a clear head and a positive sense of relaxed control. That's a great way to live and work, at elevated levels of effectiveness and efficiency. It's also becoming a critical operational style required of successful and high-performing professionals. You already know how to do everything necessary to achieve this high-performance state. If you're like most people, however, you need to apply these skills in a more timely, complete, and systematic way so you can get on top of it all instead of feeling buried. And though the method and the techniques I describe in this book are immensely practical and based on common sense, most people will have some major work habits that must be modified before they can implement this system. The small changes required-changes in the way you clarify and organize all the things that command your attention-could represent a significant shift in how you approach some key aspects of your day-to-day work. Many of my clients have referred to this as a significant paradigm shift.

The methods I present here are all based on two key objectives: (1) capturing all the things that need to get done-now, later, someday, big, little, or in between-into a logical and trusted system outside of your head and off your mind; and (2) disciplining yourself to make front-end decisions about all of the "inputs" you let into your life so that you will always have a plan for "next actions" that you canimplement or renegotiate at any moment.

Anxiety is caused by a lack of control, organization, preparation, and action. —David Kekich

This book offers a proven method for this kind of high-performance workflow management. It provides good tools, tips, techniques, and tricks for implementation. As you'll discover, the principles and methods are instantly usable and applicable to everything you have to do in your personal as well as your professional life.* (*I consider "work," in its most universal sense, as meaning anything that you want or need to be different than it currently is. Many people make a distinction between "work" and "personal life," but I don't: to me, weeding the garden or updating my will is just as much "work" as writing this book or coaching a client. All the methods and techniques in this book are applicable across that life/work spectrum-to be effective, they need to be.) You can incorporate, as many others have before you, what I describe as an ongoing dynamic style of operating in your work and in your world. Or, like still others, you can simply use this as a guide to getting back into better control when you feel you need to.


The Problem: New Demands, Insufficient Resources

Almost everyone I encounter these days feels he or she has too much to handle and not enough time to get it all done. In the course of a single recent week, I consulted with a partner in a major global investment firm who was concerned that the new corporate-management responsibilities he was being offered would stress his family commitments beyond the limits; and with a midlevel human-resources manager trying to stay on top of her 150-plus e-mail requests per day fueled by the goal of doubling the company's regional office staff from eleven hundred to two thousand people in one year, all as she tried to protect a social life for herself on the weekends.

A paradox has emerged in this new millennium: people have enhanced quality of life, but at the same time they are adding to their stress levels by taking on more than they have resources to handle. It's as though their eyes were bigger than their stomachs. And most people are to some degree frustrated and perplexed about how to improve the situation.


Work No Longer Has Clear Boundaries

A major factor in the mounting stress level is that the actual nature of our jobs has changed much more dramatically and rapidly than have our training for and our ability to deal with work. In just the last half of the twentieth century, what constituted "work" in the industrialized world was transformed from assembly-line, make-it and move-it kinds of activity to what Peter Drucker has so aptly termed "knowledge work."

In the old days, work was self-evident. Fields were to be plowed, machines tooled, boxes packed, cows milked, widgets cranked. You knew what work had to be done-you could see it. It was clear when the work was finished, or not finished.

Now, for many of us, there are no edges to most of our projects. Most people I know have at least half a dozen things they're trying to achieve right now, and even if they had the rest of their lives to try, they wouldn't be able to finish these to perfection. You're probably faced with the same dilemma. How good could that conference potentially be? How effective could the training program be, or the structure of your executives' compensation package? How inspiring is the essay you're writing? How motivating the staff meeting? How functional the reorganization? And a last question: How much available data could be relevant to doing those projects "better"? The answer is, an infinite amount, easily accessible, or at least potentially so, through the Web.

On another front, the lack of edges can create more work for everyone. Many of today's organizational outcomes require cross-divisional communication, cooperation, and engagement. Our individual office silos are crumbling, and with them is going the luxury of not having to read cc'd e-mails from the marketing department, or from human resources, or from some ad hoc, deal-with-a-certain-issue committee.

I try to take one day at a time, but sometimes several days attack me at once.—Ashley Brilliant

Almost every project could be done better, and an infinite quantity of information is now available that could make that happen.


Our Jobs Keep Changing

The disintegrating edges of our projects and our work in general would be challenging enough for anyone. But now we must add to that equation the constantly shifting definition of our jobs. I often ask in my seminars, "Which of you are doing only what you were hired to do?" Seldom do I get a raised hand. As amorphous as edgeless work may be, if you had the chance to stick with some specifically described job long enough, you'd probably figure out what you needed to do- how much, at what level-to stay sane. But few have that luxury anymore, for two reasons:

1 | -The organizations we're involved with seem to be in constant morph mode, with ever-changing goals, products, partners, customers, markets, technologies, and owners. These all, by necessity, shake up structures, forms, roles, and responsibilities.

2 | -The average professional is more of a free agent these days than ever before, changing careers as often as his or her parents once changed jobs. Even fortysomethings and fiftysomethings hold to standards of continual growth. Their aims are just more integrated into the mainstream now, covered by the catchall "professional, management, and executive development"-which simply means they won't keep doing what they're doing for any extended period of time.

We can never really be prepared for that which is wholly new. We have to adjust ourselves, and every radical adjustment is a crisis in self-esteem: we undergo a test, we have to prove ourselves. It needs subordinate self-confidence to face drastic change without inner trembling.—Eric Hoffer

Little seems clear for very long anymore, as far as what our work is and what or how much input may be relevant to doing it well. We're allowing in huge amounts of information and communication from the outer world and generating an equally large volume of ideas and agreements with ourselves and others from our inner world. And we haven't been well equipped to deal with this huge number of internal and external commitments.


The Old Models and Habits Are Insufficient

Neither our standard education, nor traditional time-management models, nor the plethora of organizing tools available, such as personal notebook planners, Microsoft Outlook, or Palm personal digital assistants (PDAs), has given us a viable means of meeting the new demands placed on us. If you've tried to use any of these processes or tools, you've probably found them unable to accommodate the speed, complexity, and changing priority factors inherent in what you are doing. The ability to be successful, relaxed, and in control during these fertile but turbulent times demands new ways of thinking and working. There is a great need for new methods, technologies, and work habits to help us get on top of our world.

The traditional approaches to time management and personal organization were useful in their time. They provided helpful reference points for a workforce that was just emerging from an industrial assembly-line modality into a new kind of work that included choices about what to do and discretion about when to do it. When "time" itself turned into a work factor, personal calendars became a key work tool. (Even as late as the 1980s many professionals considered having a pocket Day-Timer the essence of being organized, and many people today think of their calendar as the central tool for being in control.) Along with discretionary time also came the need to make good choices about what to do. "ABC" priority codes and daily "to-do" lists were key techniques that people developed to help them sort through their choices in some meaningful way. If you had the freedom to decide what to do, you also had the responsibility to make good choices, given your "priorities."

The hurrier I go, the behinder I get.—Anonymous

The winds and waves are always on the side of the ablest navigators.—Edward Gibbon

What you've probably discovered, at least at some level, is that a calendar, though important, can really effectively manage only a small portion of what you need to organize. And daily to-do lists and simplified priority coding have proven inadequate to deal with the volume and variable nature of the average professional's workload. More and more people's jobs are made up of dozens or even hundreds of e-mails a day, with no latitude left to ignore a single request, complaint, or order. There are few people who can (or even should) expect to code everything an "A," a "B," or a "C" priority, or who can maintain some predetermined list of to-dos that the first telephone call or interruption from their boss won't totally undo.


The "Big Picture" vs. the Nitty-Gritty

At the other end of the spectrum, a huge number of business books, models, seminars, and gurus have championed the "bigger view" as the solution to dealing with our complex world. Clarifying major goals and values, so the thinking goes, gives order, meaning, and direction to our work. In practice, however, the well-intentioned exercise of values thinking too often does not achieve its desired results. I have seen too many of these efforts fail, for one or more of the following three reasons:

1 | There is too much distraction at the day-to-day, hour-to-hour level of commitments to allow for appropriate focus on the higher levels.

2 | Ineffective personal organizational systems create huge subconscious resistance to undertaking even bigger projects and goals that will likely not be managed well, and that will in turn cause even more distraction and stress.

3 | When loftier levels and values actually are clarified, it raises the bar of our standards, making us notice that much more that needs changing. We are already having a serious negative reaction to the overwhelming number of things we have to do. And what created much of the work that's on those lists in the first place? Our values!

Focusing on primary outcomes and values is a critical exercise, certainly. But it does not mean there is less to do, or fewer challenges in getting the work done. Quite the contrary: it just ups the ante in the game, which still must be played day to day. For a human-resources executive, for example, deciding to deal with quality-of-work-life issues in order to attract and keep key talent does not make things simpler.

Focusing on values does not simplify your life. It gives meaning and direction-and a lot more complexity.

There has been a missing piece in our new culture of knowledge work: a system with a coherent set of behaviors and tools that functions effectively at the level at which work really happens. It must incorporate the results of big- picture thinking as well as the smallest of open details. It must manage multi-ple tiers of priorities. It must maintain control over hundreds of new inputs daily. It must save a lot more time and effort than are needed to maintain it. It must make it easier to get things done.


The Promise: The "Ready State" of the Martial Artist

Reflect for a moment on what it actually might be like if your personal management situation were totally under control, at all levels and at all times. What if you could dedicate fully 100 percent of your attention to whatever was at hand, at your own choosing, with no distraction?

It is possible. There is a way to get a grip on it all, stay relaxed, and get meaningful things done with minimal effort, across the whole spectrum of your life and work. You can experience what the martial artists call a "mind like water" and top athletes refer to as the "zone," within the complex world in which you're engaged. In fact, you have probably already been in this state from time to time.

It's a condition of working, doing, and being in which the mind is clear and constructive things are happening. It's a state that is accessible by everyone, and one that is increasingly needed to deal effectively with the complexity of life in the twenty-first century. More and more it will be a required condition for high-performance professionals who wish to maintain balance and a consistent positive output in their work. World-class rower Craig Lambert has described how it feels in Mind Over Water (Houghton Mifflin, 1998):

Rowers have a word for this frictionless state: swing ... Recall the pure joy of riding on a backyard swing: an easy cycle of motion, the momentum coming from the swing itself. The swing carries us; we do not force it. We pump our legs to drive our arc higher, but gravity does most of the work. We are not so much swinging as being swung. The boat swings you. The shell wants to move fast: Speed sings in its lines and nature. Our job is simply to work with the shell, to stop holding it back with our thrashing struggles to go faster. Trying too hard sabotages boat speed. Trying becomes striving and striving undoes itself. Social climbers strive to be aristocrats but their efforts prove them no such thing. Aristocrats do not strive; they have already arrived. Swing is a state of arrival.

Life is denied by lack of attention, whether it be to cleaning windows or trying to write a masterpiece.—Nadia Boulanger

Your ability to generate power is directly proportional to your ability to relax.


The "Mind Like Water" Simile

In karate there is an image that's used to define the position of perfect readiness: "mind like water." Imagine throwing a pebble into a still pond. How does the water respond? The answer is, totally appropriately to the force and mass of the input; then it returns to calm. It doesn't overreact or underreact.

If your mind is empty, it is always ready for anything; it is open to everything.—Shunryu Suzuki

The power in a karate punch comes from speed, not muscle; it comes from a focused "pop" at the end of the whip. That's why petite people can learn to break boards and bricks with their hands: it doesn't take calluses or brute strength, just the ability to generate a focused thrust with speed. But a tense muscle is a slow one. So the high levels of training in the martial arts teach and demand balance and relaxation as much as anything else. Clearing the mind and being flexible are key.

Anything that causes you to overreact or underreact can control you, and often does. Responding inappropriately to your e-mail, your staff, your projects, your unread magazines, your thoughts about what you need to do, your children, or your boss will lead to less effective results than you'd like. Most people give either more or less attention to things than they deserve, simply because they don't operate with a "mind like water."

Anything that causes you to overreact or underreact can control you, and often does.

There is one thing we can do, and the happiest people are those who can do it to the limit of their ability. We can be completely present. We can be all here. We can ... give all our attention to the opportunity before us.—Mark Van Doren


Can You Get into Your "Productive State" When Required?

Think about the last time you felt highly productive. You probably had a sense of being in control; you were not stressed out; you were highly focused on what you were doing; time tended to disappear (lunchtime already?); and you felt you were making noticeable progress toward a meaningful outcome. Would you like to have more such experiences?

And if you get seriously far out of that state-and start to feel out of control, stressed out, unfocused, bored, and stuck-do you have the ability to get yourself back into it? That's where the methodology of Getting Things Done will have the greatest impact on your life, by showing you how to get back to "mind like water," with all your resources and faculties functioning at a maximum level.


The Principle: Dealing Effectively with Internal Commitments

A basic truism I have discovered over twenty years of coaching and training is that most of the stress people experience comes from inappropriately managed commitments they make or accept. Even those who are not consciously "stressed out" will invariably experience greater relaxation, better focus, and increased productive energy when they learn more effectively to control the "open loops" of their lives.

You've probably made many more agreements with yourself than you realize, and every single one of them-big or little-is being tracked by a less-than-conscious part of you. These are the "incompletes," or "open loops," which I define as anything pulling at your attention that doesn't belong where it is, the way it is. Open loops can include everything from really big to-do items like "End world hunger" to the more modest "Hire new assistant" to the tiniest task such as "Replace electric pencil sharpener."

It's likely that you also have more internal commitments currently in play than you're aware of. Consider how many things you feel even the smallest amount of responsibility to change, finish, handle, or do something about. You have a commitment, for instance, to deal in some way with every new communication landing in your e-mail, on your voice-mail, and in your in-basket. And surely there are numerous projects that you sense need to be defined in your areas of responsibility, as well as goals and directions to be clarified, a career to be managed, and life in general to be kept in balance. You have accepted some level of internal responsibility for everything in your life and work that represents an open loop of any sort.

Anything that does not belong where it is, the way it is, is an "open loop" pulling on your attention.

In order to deal effectively with all of that, you must first identify and collect all those things that are "ringing your bell" in some way, and then plan how to handle them. That may seem like a simple thing to do, but in practice most people don't know how to do it in a consistent way.


The Basic Requirements for Managing Commitments

Managing commitments well requires the implementation of some basic activities and behaviors:

• -First of all, if it's on your mind, your mind isn't clear. Anything you consider unfinished in any way must be captured in a trusted system outside your mind, or what I call a collection bucket, that you know you'll come back to regularly and sort through.

• -Second, you must clarify exactly what your commitment is and decide what you have to do, if anything, to make progress toward fulfilling it.

• -Third, once you've decided on all the actions you need to take, you must keep reminders of them organized in a system you review regularly.


An Important Exercise to Test This Model

I suggest that you write down the project or situation that is most on your mind at this moment. What most "bugs" you, distracts you, or interests you, or in some other way consumes a large part of your conscious attention? It may be a project or problem that is really "in your face," something you are being pressed to handle, or a situation you feel you must deal with sooner rather than later.

Maybe you have a vacation trip coming up that you need to make some major last-minute decisions about. Or perhaps you just inherited six million dollars and you don't know what to do with the cash. Whatever.

Got it? Good. Now describe, in a single written sentence, your intended successful outcome for this problem or situation. In other words, what would need to happen for you to check this "project" off as "done"? It could be as simple as "Take the Hawaii vacation," "Handle situation with customer X," "Resolve college situation with Susan," "Clarify new divisional management structure," or "Implement new investment strategy." All clear? Great.

Now write down the very next physical action required to move the situation forward. If you had nothing else to do in your life but get closure on this, where would you go right now, and what visible action would you take? Would you pick up a phone and make a call? Go to your computer and write an e-mail? Sit down with pen and paper and brainstorm about it? Talk face-to-face with your spouse, your secretary, your attorney, or your boss? Buy nails at the hardware store? What?

Got the answer to that? Good.

Was there any value for you in these two minutes of thinking? If you're like the vast majority of people who complete that drill during my seminars, you'll be experiencing at least a tiny bit of enhanced control, relaxation, and focus. You'll also be feeling more motivated to actually do something about that situation you've merely been thinking about till now. Imagine that motivation magnified a thousandfold, as a way to live and work.

If anything at all positive happened for you in this little exercise, think about this: What changed? What happened to create that improved condition within your own experience? The situation itself is no further along, at least in the physical world. It's certainly not finished yet. What probably happened is that you acquired a clearer definition of the outcome desired and the next action required.

But what created that? The answer is, thinking. Not a lot, just enough to solidify your commitment and the resources required to fulfill it.

Think like a man of action, act like a man of thought.—Henry Bergson


The Real Work of Knowledge Work

Welcome to the real-life experience of "knowledge work," and a profound operational principle: You have to think about your stuff more than you realize but not as much as you're afraid you might. As Peter Drucker has written, "In knowledge work ... the task is not given; it has to be determined. 'What are the expected results from this work?' is . . . the key question in making knowledge workers productive. And it is a question that demands risky decisions. There is usually no right answer; there are choices instead. And results have to be clearly specified, if productivity is to be achieved."

Most people have a resistance to initiating the burst of energy that it will take to clarify the real meaning, for them, of something they have let into their world, and to decide what they need to do about it. We're never really taught that we have to think about our work before we can do it; much of our daily activity is already defined for us by the undone and unmoved things staring at us when we come to work, or by the family to be fed, the laundry to be done, or the children to be dressed at home. Thinking in a concentrated manner to define desired outcomes is something few people feel they have to do. But in truth, outcome thinking is one of the most effective means available for making wishes reality.


Why Things Are on Your Mind

Most often, the reason something is "on your mind" is that you want it to be different than it currently is, and yet:

• -you haven't clarified exactly what the intended outcome is; • -you haven't decided what the very next physical action step is; and/or • -you haven't put reminders of the outcome and the action required in a system you trust.

The ancestor of every action is a thought.—Ralph Waldo Emerson

That's why it's on your mind. Until those thoughts have been clarified and those decisions made, and the resulting data has been stored in a system that you absolutely know you will think about as often as you need to, your brain can't give up the job. You can fool everyone else, but you can't fool your own mind. It knows whether or not you've come to the conclusions you need to, and whether you've put the resulting outcomes and action reminders in a place that can be trusted to resurface appropriately within your conscious mind. If you haven't done those things, it won't quit working overtime. Even if you've already decided on the next step you'll take to resolve a problem, your mind can't let go until and unless you write yourself a reminder in a place it knows you will, without fail, look. It will keep pressuring you about that untaken next step, usually when you can't do anything about it, which will just add to your stress.


Your Mind Doesn't Have a Mind of Its Own

At least a portion of your mind is really kind of stupid, in an interesting way. If it had any innate intelligence, it would remind you of the things you needed to do only when you could do something about them.

Do you have a flashlight somewhere with dead batteries in it? When does your mind tend to remind you that you need new batteries? When you notice the dead ones! That's not very smart. If your mind had any innate intelligence, it would remind you about those dead batteries only when you passed live ones in a store. And ones of the right size, to boot.

Between the time you woke up today and now, did you think of anything you needed to do that you still haven't done? Have you had that thought more than once? Why? It's a waste of time and energy to keep thinking about something that you make no progress on. And it only adds to your anxieties about what you should be doing and aren't.

This constant, unproductive preoccupation with all the things we have to do is the single largest consumer of time and energy.—Kerry Gleeson

It seems that most people let their minds run a lot of the show, especially where the too-much-to-do syndrome is concerned. You've probably given over a lot of your "stuff," a lot of your open loops, to an entity on your inner committee that is incapable of dealing with those things effectively the way they are-your mind.


The Transformation of "Stuff"

Here's how I define "stuff": anything you have allowed into your psychological or physical world that doesn't belong where it is, but for which you haven't yet determined the desired outcome and the next action step. The reason most organizing systems haven't worked for most people is that they haven't yet transformed all the "stuff" they're trying to organize. As long as it's still "stuff," it's not controllable.

Most of the to-do lists I have seen over the years (when people had them at all) were merely listings of "stuff," not inventories of the resultant real work that needed to be done. They were partial reminders of a lot of things that were unresolved and as yet untranslated into outcomes and actions-that is, the real outlines and details of what the list- makers had to "do."

"Stuff" is not inherently a bad thing. Things that command our attention, by their very nature, usually show up as "stuff." But once "stuff" comes into our lives and work, we have an inherent commitment to ourselves to define and clarify its meaning. That's our responsibility as knowledge workers; if "stuff" were already transformed and clear, our value, other than physical labor, would probably not be required.

At the conclusion of one of my seminars, a senior manager of a major biotech firm looked back at the to-do lists she had come in with and said, "Boy, that was an amorphous blob of undoability!" That's the best description I've ever heard of what passes for organizing lists in most personal systems. The vast majority of people have been trying to get organized by rearranging incomplete lists of unclear things; they haven't yet realized how much and what they need to organize in order to get the real payoff. They need to gather everything that requires thinking about and then do that thinking if their organizational efforts are to be successful.

Rule your mind or it will rule you.—Horace

We need to transform all the "stuff" we're trying to organize into actionable stuff we need to do.


The Process: Managing Action

You can train yourself, almost like an athlete, to be faster, more responsive, more proactive, and more focused in knowledge work. You can think more effectively and manage the results with more ease and control. You can minimize the loose ends across the whole spectrum of your work life and personal life and get a lot more done with less effort. And you can make front-end decision-making about all the "stuff" you collect and create standard operating procedure for living and working in this new millennium.

Before you can achieve any of that, though, you'll need to get in the habit of keeping nothing on your mind. And the way to do that, as we've seen, is not by managing time, managing information, or managing priorities. After all:

• -you don't manage five minutes and wind up with six;

• -you don't manage information overload-otherwise you'd walk into a library and die, or the first time you connected to the Web, or even opened a phone book, you'd blow up; and

• -you don't manage priorities-you have them.

Instead, the key to managing all of your "stuff" is managing your actions.


Managing Action Is the Prime Challenge

What you do with your time, what you do with information, and what you do with your body and your focus relative to your priorities-those are the real options to which you must allocate your limited resources. The real issue is how to make appropriate choices about what to do at any point in time. The real issue is how we manage actions.

That may sound obvious. However, it might amaze you to discover how many next actions for how many projects and commitments remain undetermined by most people. It's extremely difficult to manage actions you haven't identified or decided on. Most people have dozens of things that they need to do to make progress on many fronts, but they don't yet know what they are. And the common complaint that "I don't have time to ..." (fill in the blank) is understandable because many projects seem overwhelming-and are overwhelming because you can't do a project at all! You can only do an action related to it. Many actions require only a minute or two, in the appropriate context, to move a project forward.

In training and coaching thousands of professionals, I have found that lack of time is not the major issue for them (though they themselves may think it is); the real problem is a lack of clarity and definition about what a project really is, and what the associated next-action steps required are. Clarifying things on the front end, when they first appear on the radar, rather than on the back end, after trouble has developed, allows people to reap the benefits of managing action.


The Value of a Bottom-Up Approach

I have discovered over the years the practical value of working on personal productivity improvement from the bottom up, starting with the most mundane, ground-floor level of current activity and commitments. Intellectually, the most appropriate way ought to be to work from the top down, first uncovering personal and corporate missions, then defining critical objectives, and finally focusing on the details of implementation. The trouble is, however, that most people are so embroiled in commitments on a day-to-day level that their ability to focus successfully on the larger horizon is seriously impaired. Consequently, a bottom-up approach is usually more effective.

The beginning is half of every action.—Greek proverb

Things rarely get stuck because of lack of time. They get stuck because the doing of them has not been defined.

Getting current on and in control of what's in your in-basket and on your mind right now, and incorporating practices that can help you stay that way, will provide the best means of broadening your horizons. A creative, buoyant energy will be unleashed that will better support your focus on new heights, and your confidence will increase to handle what that creativity produces. An immediate sense of freedom, release, and inspiration naturally comes to people who roll up their sleeves and implement this process.

You'll be better equipped to undertake higher-focused thinking when your tools for handling the resulting actions for implementation are part of your ongoing operational style. There are more meaningful things to think about than your in-basket, but if your management of that level is not as efficient as it could be, it's like trying to swim in baggy clothing.

Many executives I have worked with during the day to clear the decks of their mundane "stuff" have spent the following evening having a stream of ideas and visions about their company and their future. This happens as an automatic consequence of unsticking their workflow.


Horizontal and Vertical Action Management

You need to control commitments, projects, and actions in two ways-horizontally and vertically. "Horizontal" control maintains coherence across all the activities in which you are involved. Imagine your psyche constantly scanning your environment like police radar; it may land on any of a thousand different items that invite or demand your attention during any twenty-four-hour period: the drugstore, the housekeeper, your aunt Martha, the strategic plan, lunch, a wilting plant in the office, an upset customer, shoes that need shining. You have to buy stamps, deposit that check, make the hotel reservation, cancel a staff meeting, see a movie tonight. You might be surprised at the volume of things you actually think about and have to deal with just in one day. You need a good system that can keep track of as many of them as possible, supply required information about them on demand, and allow you to shift your focus from one thing to the next quickly and easily.

Vision is not enough; it must be combined with venture. It is not enough to stare up the steps; we must step up the stairs.—Vaclav Havel

"Vertical" control, in contrast, manages thinking up and down the track of individual topics and projects. For example, your inner "police radar" lands on your next vacation as you and your spouse talk about it over dinner-where and when you'll go, what you'll do, how to prepare for the trip, and so on. Or you and your boss need to make some decisions about the new departmental reorganization you're about to launch. Or you just need to get your thinking up to date on the customer you're about to call. This is "project planning" in the broad sense. It's focusing in on a single endeavor, situation, or person and fleshing out whatever ideas, details, priorities, and sequences of events may be required for you to handle it, at least for the moment.

The goal for managing horizontally and vertically is the same: to get things off your mind and get things done. Appropriate action management lets you feel comfortable and in control as you move through your broad spectrum of work and life, while appropriate project focusing gets you clear about and on track with the specifics needed.


The Major Change: Getting It All Out of Your Head

There is no real way to achieve the kind of relaxed control I'm promising if you keep things only in your head. As you'll discover, the individual behaviors described in this book are things you're already doing. The big difference between what I do and what others do is that I capture and organize 100 percent of my "stuff" in and with objective tools at hand, not in my mind. And that applies to everything-little or big, personal or professional, urgent or not. Everything.

There is usually an inverse proportion between how much something is on your mind and how much it's getting done.

I'm sure that at some time or other you've gotten to a place in a project, or in your life, where you just had to sit down and make a list. If so, you have a reference point for what I'm talking about. Most people, however, do that kind of list-making drill only when the confusion get too unbearable and they just have to do something about it. They usually make a list only about the specific area that's bugging them. But if you made that kind of review a characteristic of your ongoing life- and work style, and you maintained it across all areas of your life (not just the most "urgent"), you'd be practicing the kind of "black belt" management style I'm describing.

I try to make intuitive choices based on my options, instead of trying to think about what those options are. I need to have thought about all of that already and captured the results in a trusted way. I don't want to waste time thinking about things more than once. That's an inefficient use of creative energy and a source of frustration and stress.

And you can't fudge this thinking. Your mind will keep working on anything that's still in that undecided state. But there's a limit to how much unresolved "stuff" it can contain before it blows a fuse.

The short-term-memory part of your mind-the part that tends to hold all of the incomplete, undecided, and unorganized "stuff"-functions much like RAM on a personal computer. Your conscious mind, like the computer screen, is a focusing tool, not a storage place. You can think about only two or three things at once. But the incomplete items are still being stored in the short-term-memory space. And as with RAM, there's limited capacity; there's only so much "stuff" you can store in there and still have that part of your brain function at a high level. Most people walk around with their RAM bursting at the seams. They're constantly distracted, their focus disturbed by their own internal mental overload.

There is no reason ever to have the same thought twice, unless you like having that thought.

For example, in the last few minutes, has your mind wandered off into some area that doesn't have anything to do with what you're reading here? Probably. And most likely where your mind went was to some open loop, some incomplete situation that you have some investment in. All that situation did was rear up out of the RAM part of your brain and yell at you, internally. And what did you do about it? Unless you wrote it down and put it in a trusted "bucket" that you know you'll review appropriately sometime soon, more than likely you worried about it. Not the most effective behavior: no progress was made, and tension was increased.

The big problem is that your mind keeps reminding you of things when you can't do anything about them. It has no sense of past or future. That means that as soon as you tell yourself that you need to do something, and store it in your RAM, there's a part of you that thinks you should be doing that something all the time. Everything you've told yourself you ought to do, it thinks you should be doing right now. Frankly, as soon as you have two things to do stored in your RAM, you've generated personal failure, because you can't do them both at the same time. This produces an all-pervasive stress factor whose source can't be pinpointed.

It is hard to fight an enemy who has outposts in your head.—Sally Kempton

Most people have been in some version of this mental stress state so consistently, for so long, that they don't even know they're in it. Like gravity, it's ever-present-so much so that those who experience it usually aren't even aware of the pressure. The only time most of them will realize how much tension they've been under is when they get rid of it and notice how different they feel.

Can you get rid of that kind of stress? You bet. The rest of this book will explain how.

Read More Show Less

Table of Contents

Acknowledgments
Welcome to Getting Things Done
Pt. 1 The Art of Getting Things Done 1
Ch. 1 A New Practice for a New Reality 3
Ch. 2 Getting Control of Your Life: The Five Stages of Mastering Workflow 24
Ch. 3 Getting Projects Creatively Under Way: The Five Phases of Project Planning 54
Pt. 2 Practicing Stress-Free Productivity 83
Ch. 4 Getting Started: Setting Up the Time, Space, and Tools 85
Ch. 5 Collection: Corralling Your "Stuff" 104
Ch. 6 Processing: Getting "In" to Empty 119
Ch. 7 Organizing: Setting Up the Right Buckets 138
Ch. 8 Reviewing: Keeping Your System Functional 181
Ch. 9 Doing: Making the Best Action Choices 191
Ch. 10 Getting Projects Under Control 211
Pt. 3 The Power of the Key Principles 223
Ch. 11 The Power of the Collection Habit 225
Ch. 12 The Power of the Next-Action Decision 236
Ch. 13 The Power of Outcome Focusing 249
Conclusion 257
Index 261
Read More Show Less

Customer Reviews

Average Rating 4
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See All Sort by: Showing 1 – 20 of 221 Customer Reviews
  • Posted January 13, 2009

    I Also Recommend:

    You WILL be able to get things done!

    GTD rests on the principle that a person needs to move tasks out of the mind by recording them externally. That way, the mind is freed from the job of remembering everything that needs to be done, and can concentrate on actually performing those tasks. <BR/><BR/>GTD is based on making it easy to store, track and retrieve all information related to the things that need to get done. Allen suggests that many of the mental blocks we encounter are caused by insufficient 'front-end' planning (i.e., for any project we need to clarify what is to be achieved and what specific actions are needed to achieve it). It is most practical, according to Allen, to do this thinking in advance, generating a series of actions which we can later undertake without any further planning. <BR/><BR/>Allen contends that our mental "reminder system" is inefficient and seldom reminds us of what we need to do at the time and place that we can do it. Consequently, the "next actions" act as an external support which ensures that we are presented with the right reminders at the right time. <BR/><BR/>The core principles of GTD are: <BR/><BR/>Collect: <BR/><BR/>The notion of stress-free productivity starts with off-loading what needs to get done from one's head, capturing everything that is necessary to track, remember, or take action on, into what Allen calls a bucket: a physical inbox, an email inbox, a tape recorder, a notebook, a PDA, a desktop, etc. The idea is to get everything out of one's head and into a collection device, ready for processing. All buckets should be emptied (processed) at least once per week. <BR/><BR/>Process: <BR/><BR/>When processing a bucket, a strict workflow is required. If it takes under two minutes to do something, it should be done immediately. The two-minute rule is a guideline, encompassing roughly the time it would take to formally defer the action. <BR/><BR/>Organize: <BR/><BR/>Allen describes a suggested set of lists which can be used to keep track of items awaiting attention, including a calendar which is important for keeping track of appointments and commitments; however, Allen specifically recommends that the calendar be reserved for the hard landscape: things which absolutely have to be done by a particular deadline, or meetings and appointments which are fixed in time and place. To-do items should be reserved for the next action lists. <BR/><BR/>Review: <BR/><BR/>The lists of actions and reminders will be of little use if not reviewed at least daily, or whenever possible. Given the time, energy and resources available at a particular moment, one must decide the most important task to be done immediately, and do it. If one is inclined to procrastinate, one may end up always doing the easy tasks and avoiding the difficult ones. To solve this, one can decide to do the actions of the list one by one, following their order, just like processing an inbox. <BR/><BR/>Do: <BR/><BR/>Any organizational system is no good if excessive time is spent organizing tasks instead of actually doing them. Allen's contention is that if one can make it simple, easy, and fun to take the necessary actions, one will be less inclined to procrastinate or become overwhelmed with too many 'open loops'. <BR/><BR/>Phew! It's a lot, but it's a lot of useful information and a foolproof system once you get it all down. <BR/><BR/>Another book that I strongly recommend because it has helped me immensely when it comes to managing myself and keeping on track is: "The Emotional Intelligence Quick Book"

    34 out of 36 people found this review helpful.

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  • Anonymous

    Posted January 6, 2009

    Common Sense

    Anyone who has decent organization skills should not buy this book. The whole book reiterates itself over and over and over and over and.... you get the picture. Let me summarize the book. Have a file cabinet and use it. Have a basket and put everything you have to do in it. Get everything off your mind by writing it down. Finally, go to your office supply store and load up on office supplies and organization products. After the first 75 pages, it becomes very redundant.

    30 out of 39 people found this review helpful.

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  • Posted May 16, 2011

    more from this reviewer

    It's just not right

    What's the reason for me to have NOOK if paperback is $9.52 and ebook is $13?

    25 out of 37 people found this review helpful.

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  • Posted September 26, 2010

    more from this reviewer

    Great Book / Lousy Editing

    This is a great book. It came highly recommended by a friend who is an astronaut and has a very challenging work schedule.

    I've nearly finished reading it - for the first time, and I think I'll read it again and take better notes. But the editing in the ebook version is HORRIBLE. The editor may not realize you need spaces between ALL the words, not just some of them. There are sentences where you have to delete or add a word for it to make sense. I'm sure this isn't how the book was written, but the publisher needs to issue us an update.

    I'd give it five stars for content, but 1 star for editing - so I'm splitting the difference and calling it a three.

    16 out of 18 people found this review helpful.

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  • Posted March 9, 2009

    more from this reviewer

    Practical, wise, and applicable to modern life

    Since reading this book about six months ago I've implemented the GTD system. Immediately when reading, I sensed the deep wisdom and soundness latent in the pages.

    I have a utilitarian and pragmatic personality (INTJ) so naturally I have great affinity for material of this sort. I especially value the flexibility of this workflow system. It can be applied with paper and folders, PDA's, Outlook, Excel, and other applications as well. Each individual can customize the general framework to suite his or her own needs and taste.

    I found the material theoretically sound, useful, and easy to incorporate into my life. I don't feel stressed despite engaging in many responsibilities. I've discovered from using this material in my life so far that it frees my mind to think more on the things of others and reach out to more people in my life. It has also helped me to realize what I'm truly capable of doing in a given period of time. I also don't let "small" details seep through the cracks in life (such as paying a credit card bill on time, or remembering to buy a card for my friends birthday.)

    I also am intrigued by how GTD seems to dovetail nicely with a spiritual side of life.

    I highly recommend this book! It has helped me live my life with greater richness and fulness.

    11 out of 12 people found this review helpful.

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  • Posted December 11, 2009

    Exquisitely well thought out, very fresh and different

    He speaks against making to-do lists! this time mgmt book is the only one I've ever re-read, and put to use so thoroughly. The big difference between this and every other similar title is the peace of mind I now have that I never felt before. His methods get it all out of my head so I close my eyes at night trusting my system so I can sleep. His martial arts analogy is apt and has made me more able to catch and make full use of every twist in my day. I AM NO LONGER UP TO MY A** IN ALLIGATORS. Thank you Mr. Allen.

    8 out of 8 people found this review helpful.

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  • Posted February 22, 2010

    Great System for Those in Need of an Organization Assistant

    Yes, file it under "Stuff You Already Know," but with a footnote: "That Most of Us Need to be Told Anyway." I've been using the system for about 6 months now and am genuinely surprised that the promised improvements in efficiency and the freedom to think clearly about big-picture issues are real. I originally borrowed this book from a colleague who had recommended it, but decided to splash out on my own copy once I became a devotee.

    6 out of 6 people found this review helpful.

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  • Anonymous

    Posted April 28, 2008

    Getting Things Done: The Art of Stress-Free Productivity

    If you don't have time for one more thing in your life, read Getting Things Done: The Art of Stress-Free Productivity. While that advice may seem counterproductive, and a little crazy, (where will you find time to read it?) this book will assuredly give you some realistic advice about getting all those projects completed while staying sane. This first thing that's apparent about this book is the author's enthusiasm. He presents workable solutions with this contagious 'can-do' attitude. He uses a basic premise that everything we do¿whether it's an assignment or work-related task¿has a specific place and time. Once that's understood, it's easier to put those activities into the right slot in our lives. This provides a sense of freedom even though deadlines are mounting. Time is no longer the enemy it's merely the container. By having all these tasks in their proper places, it's almost like opening a filing cabinet, working on a specific project, then replacing the file and closing the drawer. There is a start and finish time and everything gets done. That terrible overwhelming feeling vanishes. Another interesting aspect the author develops is how to achieve those wonderful moments when we are so in tune with our work, that it's really effortless. His strategies for managing time actually open up the unconscious mind by freeing it of negative stress. In other words, when our work is properly scheduled, we are cut loose of time constraints and are able to grab hold of maximum creativity and productivity. Even though there are still deadlines to meet, we would have already dealt with them before starting the project. Time is put in its proper place as well. While author David Allen's advice is really on the mark, at times his system gets a little complicated. He coins some fancy terms and sub-terms that make these principles seem complex. But the gist of his ideas is presented on a one-page flowchart that makes the price of this book worthwhile. This single page is a terrific review of the key concepts. Although some of his ideas may seem like good old- fashioned common sense, the author takes these thoughts and puts them within a system that operates in the contemporary workplace. Readers should be prepared to actually try out these ideas and not just read the book and put it on a shelf. Have a notebook handy to start organizing your thoughts and begin prioritizing your actions based on the advice presented. One of the best pieces of advice, and one that can be immediately put into action, is the Two-Minute Rule. This states that if you need to do something and you can do it in two minutes or less, do it now, and therefore free up your mind and time. Ultimately, by completing these smaller, quicker tasks, you will gain an enormous amount of time and freedom of thought for those larger assignments. It works! These pages have the power to unlock you from the chains of time that limit your actions and thinking. When you are finished reading this book, you will have learned some genuine principles that can be put into your life right now. The investment of time you put into reading this book will increase your productivity level and decrease your stress.

    5 out of 6 people found this review helpful.

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  • Anonymous

    Posted April 25, 2007

    Disappointing

    I was optimistic about the title, so the marketing works. I suppose I was looking for a magic bullet. Since I was already doing what is in the book, I found no new answers there. I may be slanted in my view, but the book seems to assume its target audience are people who are not already performing the steps are outlined in the text. Whereas, I would expect people who find this book by title are already trying various methods and not succeeding, and are the people who look for book that may provide new direction. In my view, the book shoots down traditional methods, and then offers the same traditional methods without even repackaging. It just did not work for me. Scan the book before buying, I had not. It may be right for others, but had little to offer me.

    5 out of 6 people found this review helpful.

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  • Anonymous

    Posted October 2, 2007

    Absolutely Excellent!

    I have studied various organizational and time management methods for 20 years. I have found nothing that compares to the liberty and effectiveness of this method. I've been using this method for over 1-1/2 years now. I also highly recommend David Allen's book, Ready For Anything. It has many tips, thought-provoking ideas, and methods to reduce stress and accomplish more with your work time as well as your own time. I highly recommend both books and their audios. I use the audio CDs when I am not able to take the time to read, but have the time to listen. I have made their audio CDs into audio MP3s, and I have put them on my iPod for use whenever and wherever. I find that an occasional review of these tips and methods helps put me back on track when I have let some portion of the method slip. When I started using these methods, I found that I first had to implement a portion of his method, and when I had that working, then I added in another portion. If you do not review and upkeep the steps he suggests, you will not see the same amount of good results as you do when you use his methods. David Allen's website offers free tips and gives a location to sign up for free emails with productivity tips. I have recommended and have purchased these books for others, as well as myself.

    4 out of 5 people found this review helpful.

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  • Anonymous

    Posted February 15, 2012

    Changed the way I live

    GTD, with a few small personal modifications changed thee way I live, plain and simple. I work, play, and live right out of my system now and nothing falls through the cracks.

    The lessons on how to deal with tasks, writing everything down, and reviewing and following up regularly are what propelled me from Systems Administrator to Technical Manager at my company.

    3 out of 3 people found this review helpful.

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  • Posted January 4, 2012

    more from this reviewer

    IBM Competitive Edge Book Club Selects Book in Q4 2011

    The IBM Competitive Edge Book Club, open to all Sales, Marketing, and Communication professionals at IBM, voted and selected "Getting Things Done" as the Q4 2011 book selection. Overall feedback from the members was very good. In the feedback from the members, we ask them the question - "What will you do differently in your job since your study of this book?" Some of the replies directly from the members included:

    - "It has given me renewed enthusiasm to re-establish my use of GTD concepts."

    - "Apply and revisit GTD best practices consistently."

    - "Evaluating my time management techniquest to be more effective in 2012!"

    - "Better organize my in-box and track my activities/goals via the electronic calendar."

    - "Remind myself of what is the outcome of each action."

    I would like to personally thank David for being apart of the IBM Competitive Edge Book Club experience and for "Getting Us Organized" for 2012!

    Best Regards,
    Brien Convery
    IBM Business Operations Leader and Competitive Edge Book Club Leader

    3 out of 3 people found this review helpful.

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  • Posted December 2, 2011

    Very useful tool

    Excellent system & tools. Yes the concepts are simple, yes you probably could have thought of each of them on your own. But you didn't and neither did I because we are too busy. This simple approach has been very helpful in managing workload and sanity. The challenge is the discipline to keep up with the system.

    If you are struggling to keep up with tasks, projects, emails, personal goals etc. I highly recommend this book.

    3 out of 3 people found this review helpful.

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  • Anonymous

    Posted September 14, 2007

    Not worth the money

    The excerpt I read before buying the book adequately described the overwhelming workload I face, but the book lost me at about page 27. I was looking for new strategies but this book simply overstated the obvious concepts that anyone who's had more than a job flipping burgers or working construction would already know. On page 27, 'The following can all serve as versions of an in-basket...physical in-basket, paper-based note-taking devices, voice recording devices, email.' Well, duh! It doesn't get better. On page 37, 'I define a project as any desired result that requires more than one action step.' What??? That doesn't even make sense. If that were true, than 95% of the tasks on my to-do list would not be tasks, they'd all be 'projects'. There's a workflow diagram that looks promising, but at closer look the logic is flawed. It maps out 'stuff' in your inbox and what to do with it. If it can be taken care of than less than 2 minutes, then 'do it'. If it's more than 2 minutes, it's either a project, or you should delegate it or defer it. Well, if you simply send an email to someone telling them to do it (delegating it) isn't that a 'less than 2 minute' action? If it's longer than 2 minutes, then the workflow points to 'projects', but stops there. There's no workflow for projects, just a long, convoluted narrative on planning phases. The worst part is the section on implementing the author's system. It lists 'the basic processing tools...paper-holding trays, a stack of plain letter-size paper, a pen/pencil, Post-its, paper clips, etc...' Then describes each item on the list in a seperate paragraph. Instead of posing this book as 'Getting Things Done' it should have been called 'Getting Things Done at Your First Job.'

    3 out of 6 people found this review helpful.

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  • Anonymous

    Posted February 1, 2007

    Great Concept---Poor Presentation and Delivery

    The book¿s title is a winner. Allen¿s premise is excellent: ¿Our productivity is directly proportional to our ability to relax. Only when our minds are clear and our thoughts organized can we achieve effective results and unleash our creative potential.¿ Allen has spent more than 20 years as a business trainer and coach in the field of productivity. He likens the brain to the random access memory (RAM) of the computer. The more tasks it works on simultaneously, the slower and less productive it becomes. In the book, he describes the productivity system that he has developed to remove brain clutter. His system does not put much emphasis on prioritizing. Nor does it give much weight to a lack of time being a restraining factor. Instead, he focuses on the issues of ¿lack of clarity and definition.¿ Allen concentrates on mastering the flow of work so that your brain will not become cluttered with non-essential subjects. By doing so, he wants his readers to escape lower level thinking and concentrate on a higher level of thinking. Allen states that ¿physical organization must be better than mental organization for that to happen.¿ One caveat of that line of thinking is to have multiple lists or folders or online software whereby you can list categories of tasks ¿according to locations and functions.¿ The thrust of his presentation is found in Chapter 8, ¿Processing: Getting ¿In¿ to Empty.¿ His method involves putting all tasks in an ¿In¿ basket, and then examining each one individually. If the task can be accomplished within two minutes, it is to be done immediately. If not, it should flow into one of three categories which are self-explanatory: 1) Trash 2) Incubate 3)Reference. Allen¿s definition of a project, the ultimate productivity goal, is rather novel---an ¿outcome requiring more than one step.¿ Also, his use of the calendar for an entry is rather interesting. His viewpoint of a calendar entry is that it should be done that day or not all. It is not to be moved under any circumstances. The book is liberally sprinkled with quotations on productivity to leaven his rather boring, flat, and meandering presentations in each chapter. The book concentrates on paper flow, and does not address practical issues, such as handling phone calls, appointments, work overload, distractions, and other productivity issues.

    3 out of 4 people found this review helpful.

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  • Posted July 26, 2011

    Half Baked

    It's no joke, there are no page numbers in the index. Maybe some one forgot to put it on their to do list.

    2 out of 3 people found this review helpful.

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  • Posted June 3, 2011

    What good is an index...

    With no page numbers AND no interactivity?

    2 out of 3 people found this review helpful.

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  • Anonymous

    Posted April 11, 2010

    Good

    Good.

    2 out of 5 people found this review helpful.

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  • Posted March 20, 2010

    Great for getting your act together

    I am involved in so many activities and my desk was an utter mess. But this book really helped me get a grip on my clutter and set up a system that really works. The book is an easy read and the author has a really friendly tone. Would I recommend this to my friends? Yes! I already have.

    2 out of 2 people found this review helpful.

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  • Posted February 20, 2010

    Very Practical Manual

    David Allen's "GTD" (Getting Things Done) system is excellent. It's a process that you go through over a period of time. You won't be able to implement the whole system "in one sitting" - but this book definitely helps in several ways:
    - You can implement specific tips (i.e. one of his tips on setting up internet folders is awesome)
    - You can implement specific practices (i.e. examples of lists, agendas)
    - You can try to implement the entire system (would recommend doing in phases)

    Given the amount of info most professionals have to contend with today, this book is an awesome manual of how to stay on top of things - both personnaly and professionally.

    2 out of 2 people found this review helpful.

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