Glitch: The Hidden Impact of Faulty Software

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More About This Book

Overview

Don’t Let Software Failures Destroy Your Business

  • The growing impact of software failures on brands, customers, and business performance
  • How to govern software more effectively, prepare for glitches, and mitigate their impact
  • By Jeff Papows, Ph.D., one of the world’s most experienced software executives

Your software systems are the heart of your business–and they may be vulnerable. In Glitch, industry leader Jeff Papows, Ph.D., outlines the three converging forces that are leading to the proliferation of glitches. Papows explains why and how these glitches are affecting businesses, government agencies, and consumers and provides recommendations as to what we can do about them.

Written for senior decision makers, Papows explains why the risks of software failure are growing worse, not better–and shows how software glitches can destroy both your profitability and your reputation. He also introduces proven governance techniques that can help you systematically find and fix weaknesses in the way you build, buy, and manage software.

Don’t fall victim to the next business software disaster. Read Glitch–and learn about the cultural, technical, and business issues behind software glitches, so you can proactively prevent them.

Product Details

  • ISBN-13: 9780132160636
  • Publisher: Prentice Hall
  • Publication date: 9/8/2010
  • Pages: 193
  • Sales rank: 837,496
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.80 (d)

Meet the Author

Jeff Papows, Ph.D., President and CEO of WebLayers, has more than 30 years of industry experience and a proven history of success in both emerging companies and large global organizations. Most notably, he was President and CEO of Lotus Development Corporation. There he was widely credited with taking Lotus Notes from its initial release to sales of more than 80 million copies worldwide, making it the leading collaboration platform. After Lotus was acquired, Papows helped steer the company’s successful integration into IBM. He also was President of Cognos Corporation, taking the business intelligence software provider from its early stages to sustained profitability, a public offering, and continued growth that met or exceeded Wall Street expectations.

Most recently, Papows was President and CEO of Maptuit, a provider of real-time commercial navigation software. Having led Maptuit to profitability and a market leadership position, he continues to play an active role in the company as Chairman of the Board.

Papows has been a frequent guest on CNN and Fox News and is a successful author. His book Enterprise.com: Information Leadership in the Digital Age has been reprinted in several languages. He holds a Ph.D. in business administration as well as a master of arts degree and a bachelor of science degree.

Table of Contents

Foreword

Chapter One Converging Forces 1

Chapter Two The Personal Impact 17

Chapter Three Cyber Terrorism and Other Hidden Threats 39

Chapter Four Dealing with Everyday Glitches 59

Chapter Five Technology's Influence: Past, Present, and Future 77

Chapter Six The Mobility and Network Maze 99

Chapter Seven Governing the Government 119

Chapter Eight The Way Forward 141

Appendix 165

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Sort by: Showing all of 2 Customer Reviews

  • Posted September 15, 2010

    a must read!

    I've been involved in technology for over 25 years - from the rise and fall of the big hardware companies, to the dot com bubble burst to todays ever changing technology landscape. Glitch is an incredible read! Jeff provides brilliant insight into the increased problem of how software failures affects us all; from consumers to businesses to governments. This book is a must read for anyone involved in our industry as a template to avoid critical software disaster

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Anonymous

    Posted April 3, 2011

    No text was provided for this review.

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