Global Business Etiquette: A Guide to International Communication and Customs / Edition 1

Global Business Etiquette: A Guide to International Communication and Customs / Edition 1

by Lillian H. Chaney, Jeanette S. Martin
     
 

ISBN-10: 0275988155

ISBN-13: 9780275988159

Pub. Date: 03/30/2006

Publisher: Greenwood Publishing Group, Incorporated

The breakneck speed at which business is going global requires a new breed of executives, managers, and front-line employees who are adept at the art of cross-cultural communication and can avoid simple misunderstandings that jeopardize multimillion dollar deals. Whether you are preparing for a long-term overseas assignment or a short trip abroad to meet with

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Overview

The breakneck speed at which business is going global requires a new breed of executives, managers, and front-line employees who are adept at the art of cross-cultural communication and can avoid simple misunderstandings that jeopardize multimillion dollar deals. Whether you are preparing for a long-term overseas assignment or a short trip abroad to meet with clients, customers, suppliers, or distributors, Global Business Etiquette will be an indispensable resource for understanding the dynamics of cross-cultural communication, avoiding embarrassing (and costly) gaffes, and successfully navigating the subtleties of social interaction. Drawing from their many years of research and training in the field; highlighting such important elements of communication as nonverbal gestures, dress, and gift giving customs; and featuring dozens of colorful examples and useful tips; the authors present a practical approach to interpreting signals and symbols around the world, overcoming stereotypes, and mastering the nuances of international communication.

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Product Details

ISBN-13:
9780275988159
Publisher:
Greenwood Publishing Group, Incorporated
Publication date:
03/30/2006
Edition description:
ANN
Pages:
188
Product dimensions:
9.30(w) x 6.00(h) x 0.90(d)

Table of Contents

Preface and Acknowledgments

Travel Customs and Tips

Language, Greetings, Introductions, and Business Cards

Socializing

Gestures and Other Nonverbal Communicators

Dress and Appearance

Cultural Attitudes and Behaviors

Dining and Tipping Customs

Conversational Customs and Manners

Oral and Written Communication Customs and Etiquette

Notes

Index

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