Global Cases in Benchmarking

Global Cases in Benchmarking

by Robert C. Camp
     
 

Until now, most benchmarking case studies concentrated on United States manufacturing. Camp has assembled a balanced book of case studies from around the world representing manufacturing, service, nonprofit, government, and education in the U. S., Europe, Asia Pacific, Africa, and North and South America. This outstanding compilation of case studies profiling the… See more details below

Overview

Until now, most benchmarking case studies concentrated on United States manufacturing. Camp has assembled a balanced book of case studies from around the world representing manufacturing, service, nonprofit, government, and education in the U. S., Europe, Asia Pacific, Africa, and North and South America. This outstanding compilation of case studies profiling the economic sector and geographic lessons will be a rich resource of contrast and learning for anyone involved with benchmarking.

Part 2: Manufacturing Sector�case studies include: Crude Oil Analysis and Process Improvement at Chevron, Delivery Process of Casing for Oil Wells at StatOil, Delivering Information at Allied Domecq Spirits & Wine LTD, The Experience of 3M Italy, Best Practice in the Building Products Sector of Fletcher Challenge, Procurement at NIIT, Internal Benchmarking Study of Continuous Miner Operations within Ingwe Coal Corporation.

Part 3: Service Sector�case studies include: Applying Benchmarking at Pacific Bell, Internal Benchmarking at Boots the Chemist, IBM Italy's Procurement Process, Tradenz Best Practice Study, Best Practices of the Housing Development Finance Corporation, Improving Profitability of Canadian Book Publishers.

Part 4: Nonprofit Sector�Improving the Outcomes of Cardiac Surgery, Benchmarking On-the-Job Training, Emergence of Benchmarking in Japan, The Benchmarking Group in Brazil.

Part 5: Government Sector�Best Practices in Resolving Customer Complaints, U.S. Air Force and Sverdrup Technologies Partnered for Change, The Post Office, National Australian Local Government Project, Water Supply and Sewerage, Culture Change at Australia Post.

Part 6: Education Sector�Enrollment at Babson College, Collaborative Benchmarking in Higher Education, Law Research Supervision at Queensland University.

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Editorial Reviews

Booknews
Collects 27 case studies of benchmarking from the manufacturing, service, nonprofit, government, and education sectors. The studies cover companies and governments in the Americas, Europe, Asia, the Pacific, and Africa, among them: Chevron, Pacific Bell, the New Zealand Trade Development Board, the Northern New England Cardiovascular Study Group, the Australian Post Office, and Queensland University of Technology. Annotation c. by Book News, Inc., Portland, Or.

Product Details

ISBN-13:
9780873893886
Publisher:
ASQ Quality Press
Publication date:
02/11/1998
Pages:
640
Product dimensions:
7.10(w) x 10.10(h) x 1.80(d)

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