Global Cases in Benchmarkingby Robert C. Camp
Until now, most benchmarking case studies concentrated on United States manufacturing. Camp has assembled a balanced book of case studies from around the world representing manufacturing, service, nonprofit, government, and education in the U. S., Europe, Asia Pacific, Africa, and North and South America. This outstanding compilation of case studies profiling the economic sector and geographic lessons will be a rich resource of contrast and learning for anyone involved with benchmarking.
Part 2: Manufacturing Sector–case studies include: Crude Oil Analysis and Process Improvement at Chevron, Delivery Process of Casing for Oil Wells at StatOil, Delivering Information at Allied Domecq Spirits & Wine LTD, The Experience of 3M Italy, Best Practice in the Building Products Sector of Fletcher Challenge, Procurement at NIIT, Internal Benchmarking Study of Continuous Miner Operations within Ingwe Coal Corporation.
Part 3: Service Sector–case studies include: Applying Benchmarking at Pacific Bell, Internal Benchmarking at Boots the Chemist, IBM Italy's Procurement Process, Tradenz Best Practice Study, Best Practices of the Housing Development Finance Corporation, Improving Profitability of Canadian Book Publishers.
Part 4: Nonprofit Sector–Improving the Outcomes of Cardiac Surgery, Benchmarking On-the-Job Training, Emergence of Benchmarking in Japan, The Benchmarking Group in Brazil.
Part 5: Government Sector–Best Practices in Resolving Customer Complaints, U.S. Air Force and Sverdrup Technologies Partnered for Change, The Post Office, National Australian Local Government Project, Water Supply and Sewerage, Culture Change at Australia Post.
Part 6: Education Sector–Enrollment at Babson College, Collaborative Benchmarking in Higher Education, Law Research Supervision at Queensland University.
- ASQ Quality Press
- Publication date:
- Product dimensions:
- 7.10(w) x 10.10(h) x 1.80(d)
and post it to your social network
Most Helpful Customer Reviews
See all customer reviews >