Global IT Management: A Practical Approach / Edition 1

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Each chapter:

· Presents key overall considerations and practical worktemplates

· Contains inserts presenting concrete cases from leadingfirms: Philips, Nestlé, Novartis, Toyota and UBS.

· Focuses on taking a pragmatic approach to IT managementin multinational firms

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Editorial Reviews

From the Publisher
"…Global IT Management will provide a valuable text…"(Information Age, December 2003)
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Product Details

  • ISBN-13: 9780470854334
  • Publisher: Wiley
  • Publication date: 11/3/2003
  • Edition number: 1
  • Pages: 196
  • Product dimensions: 0.56 (w) x 9.21 (h) x 6.14 (d)

Meet the Author

Educated at Cambridge University and INSEAD, Robert Barton is now an independent IT consultant with extensive professional IT experience throughout Europe, including three years as Head of Global IT Strategy, Architecture and Standards at the leading global pharmaceuticals corporation, Novartis Pharma.

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Table of Contents


Table of Exhibits.

Table of Figures.

Table of Tables.


1. Why globalize IT management?

2. Organization.


Core IT services.

Forces shaping IT organizations.

Basic organizational variants.

Two sides to a coin.

A practical approach.

Key players and institutions.

Moving towards action.

3. Architecture.


Options and expectations.

Managing architecture.



Map current IT architecture.

Adapt architecture to requirements.

Tool support.


4. Strategy.


Options and expectations.

Managing strategy.



Agree strategy.

Align organization.


Review progress.

Tool support.


5. Standards.


Options and expectations.

Choice of standards.

Managing standards.



Defining new standards.

Maintaining standards.

Handling exceptions.

Tool support.


6. Control.


Options and expectations.

Managing control.



Managing IT costs.

Project control.

Implementing balanced scorecards for IT.

Tool support.


7. Value of Global IT Management—Tested.

Appendix: Positioning with established best practices.




Glossary and acronyms.



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