Why did my child do this? How could this have happened? A step-by-step guide that answers these questions and teaches parents, teachers, and other professionals practical ways to work with even the most non-responsive, discipline-resistant, hostile or otherwise difficult children and teens. Proven techniques for bringing about positive changed. In this simple, easy and fast reading book you will learn: Why traditional disciplinary methods often backfire with difficult children; how to establish conflict prevention conditions within your work setting; how voice, body language and creativity can promote or discourage cooperative behavior; how to prevent or defuse antagonistic responses; how to help impulsive children to think before they act; how to communicate effectively with parents of difficult children; how to avoid burn out and take care of yourself when working with difficult children; guidelines for working with Attention Deficit Disorder children; ten basic principles for encouraging positive, compliant behavior, guidelines for positive communication with difficult children; crisis intervention strategies for regaining control of an out-of-control situation.