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* handle irate customers
* end those ""endless"" calls
* take meaningful messages
* handle conference calls and transfer calls
* screen calls and ask focused questions
* use the phone during emergencies
* improve their voice effectiveness
With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts on company profits.
Posted March 4, 2012
Waited and waited. Tracking number says it never left the state it was shipped from. Had to ask for a refund.
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