Table of Contents
Preface. 1.Introduction. Levels of Communication.
Small Group Communication Defined.
An Overview of Efficiency and Other Considerations in the Small Group.
Groups as Process.
2.A Systems Approach to Small Group Communication. Groups in Process.
Fundamental System Concepts.
Small Groups as Open Systems.
Small Group Systems at Work.
Small Group Communication System Perspectives.
3.Goals and Roles in Small Groups. An Overview of Goals and Tasks in Small Groups.
Two General Types of Group Goals.
Roles in Small Groups.
4.Communicating Effectively in the Small Group. Discussion Attitude.
Defensive and Supportive Communication.
Asking Questions.
Group Cohesiveness.
Communication Networks.
Suggestions for Communicating Effectively in the Small Group.
5.Listening and Feedback in Small Groups. Listening and the Small Group.
Feedback.
Feedback and Response in the Small Group.
Using Listening as Feedback to Reduce Group Conflict.
6.Problem Solving. Sources of Problems.
Some Definitions.
Types of Problems.
Evidence and Reasoning: Essentials for Problem Solving.
A Systematic Approach to Problem Solving.
Sources of Information for Problem-Solving Discussions.
Brainstorming: Creative Solution Getting.
A Note of Caution.
7.Nonverbal Communication in the Small Group. Physical Behavior.
Physical Appearance.
Vocal Behavior.
Territory and Personal Space.
Environmental Variables Affecting Group Discussion.
8.Leadership in Small Groups. Approaches to Defining Leadership.
Leadership Competencies.
Complexity of Leadership.
Teambuilding.
9.Conflict Management and Resolution in Small Groups. Types and Values of Conflict.
Groupthink.
Decision Making and Conflict Management.
10.Special Forms and Techniques for Small Group Communication. Selected Public Discussions.
Selected Private Discussions.
Small Group Communication Strategies.
11.Planning and Conducting Meetings. Types of Meetings.
Planning the Meeting.
Conducting the Meeting.
Evaluating the Meeting.
Glossary. Index.
