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Guide to Business Etiquette / Edition 1
     

Guide to Business Etiquette / Edition 1

by Roy A. Cook, Gwen O. Cook, Laura J. Yale, Mary M. Munter
 

ISBN-10: 0131449176

ISBN-13: 9780131449176

Pub. Date: 07/07/2004

Publisher: Prentice Hall

Designed to answer specific etiquette questions for the busy professional, this book will become your best quick reference resource for answers on how to deal with new situations and with answers to recurring etiquette questions. Readers will learn poise, build confidence, and appear professional by using the essential information in this book and by learning from

Overview

Designed to answer specific etiquette questions for the busy professional, this book will become your best quick reference resource for answers on how to deal with new situations and with answers to recurring etiquette questions. Readers will learn poise, build confidence, and appear professional by using the essential information in this book and by learning from the practical examples of important etiquette practices in today's changing work environment.

Topics include: first impressions; business relationships; communications; business dining and event etiquette; successful meetings; and cross-cultural etiquette.

A necessary handbook for anyone in business who wants to avoid etiquette pitfalls.

Product Details

ISBN-13:
9780131449176
Publisher:
Prentice Hall
Publication date:
07/07/2004
Series:
Guide to Series in Business Communication Series
Edition description:
New Edition
Pages:
128
Product dimensions:
5.50(w) x 7.70(h) x 0.40(d)

Related Subjects

Table of Contents

1. Understanding the Rules of Etiquette.

Etiquette Lessons from History. The Basis of Etiquette Today.

2. Creating a Powerful First Impression.

Dressing to Make a Good Impression. Introducing Yourself and Others. Shaking Hands. Interviewing Basics.

3. Maintaining Business Relationships.

Conflict Resolution. Office Romances. Business Travel. Personal Work Space.

4. Communication Etiquette.

Communication Etiquette. Face-to-Face Etiquette. Telephone Etiquette. Writing Etiquette. E-mail Etiquette. Web Page Etiquette. Public Speaking Etiquette.

5. Basic Business Dining Etiquette.

Basic Dining Behavior. Basic Table Settings. Basic Table Settings. Host Etiquette. Guest Etiquette.

6. Special Dining Events.

Invitations. Formal Dining. Casual Dining. Business Banquets.

7. Successful Meetings.

Before the Meeting. During and After the Meeting. Being a Productive Participant. Distance Meetings. Use Parliamentary Procedure.

8. Cross-Cultural Etiquette.

Preparing for Your Trip. Greeting People. Establishing Relationships. Eating and Gift-Giving. Considering Gender Issues.

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