Guide to Cross-Cultural Communications / Edition 2

Guide to Cross-Cultural Communications / Edition 2

by Sana Reynolds, Deborah Valentine, Mary M. Munter
     
 

ISBN-10: 0132157411

ISBN-13: 9780132157414

Pub. Date: 07/13/2010

Publisher: Prentice Hall

This concise, practical book will help you communicate successfully in culturally-diverse workplaces at home and abroad. The Second Edition of the Guide to Cross-Cultural Communication:

Explores ways that new technology impacts cross-cultural communication

Presents data on the global impact of the Millennial Generation

Includes updated intercultural

…  See more details below

Overview

This concise, practical book will help you communicate successfully in culturally-diverse workplaces at home and abroad. The Second Edition of the Guide to Cross-Cultural Communication:

Explores ways that new technology impacts cross-cultural communication

Presents data on the global impact of the Millennial Generation

Includes updated intercultural examples, suggested readings, and films

Targets a world-wide audience

Like all the books in the Prentice Hall "Guide To" Series in Business Communication, this book is . . .

Brief: summarizes key ideas only

Practical: offers clear, straightforward, useful tools

Reader-friendly: provides an easy-to-skim format

Product Details

ISBN-13:
9780132157414
Publisher:
Prentice Hall
Publication date:
07/13/2010
Series:
Alternative eText Formats Series
Pages:
168
Sales rank:
825,848
Product dimensions:
5.50(w) x 7.90(h) x 0.40(d)

Table of Contents

Preface vii

Introduction xv

Part I Understanding Cultures

Chapter I Relationships: Individual or Collective? 3

Characteristics of individualist cultures 5

Characteristics of collective cultures 7

Guidelines: Individualist or collective? 11

Chapter II Social Framework: High Context or Low Context? 13

High-context cultures 15

Low-context cultures 19

Guidelines: High or low context 24

Chapter III Time: Linear, Flexible, or Cyclical? 27

Linear time 28

Flexible time 30

Cyclical time 32

Guidelines: Attitudes toward time 36

Chapter IV Power: Hierarchical or Democratic? 39

Hierarchical cultures 41

Democratic cultures 44

Signs and symbols of power 46

Guidelines: Attitudes toward power 50

Part II Communicating Across Cultures

Chapter V Using Language 53

English: a language of action 55

Sino-tibetan languages: A rich contrast 56

Guidelines for using language 58

Chapter VI Writing 63

Preferred channel 65

Directness 66

Immediacy 68

Clarity and conciseness 69

Guidelines for writing across cultures 71

Chapter VII Communicating Nonverbally 75

Eye contact 77

Facial expression 81

Hand gestures 83

Space 86

Silence and the rhythm of language 89

Guidelines 90

Chapter VIII Negotiating: Process, Persuasion, and Law 93

Analyzing the negotiation process 95

Enhancing your persuasiveness 101

Understanding international law 105

Guidelines for negotiation 109

Conclusion 110

Cultural Questionnaire 113

Bibliography 117

Suggested Readings 120

Suggested Films 123

Index 125

Read More

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >