The Guide to Successful Destination Management

by Pat Schaumann

Overview

* The first complete book on the subject of destination management.
* Authored by the leading association of destination managers.
* Includes the Association of Destination Management Executives (ADME)'s Accepted Practices and Guidelines.

Product Details

ISBN-13:	9780471226253
Publisher:	Wiley
Publication date:	03/15/2004
Series:	The Wiley Event Management Series , #10
Pages:	288
Product dimensions:	7.80(w) x 9.43(h) x 0.47(d)

About the Author

PAT SCHAUMANN, CMP, CSEP, DMCP, is President of MAC Meetings and Events, LLC, a destination management company with offices throughout the United States and Canada, and is President of Current Temp, LLC, a professional meeting and event temporary staffing solutions company that services customers worldwide. She is also President-elect, 2005—2006, of ADME.

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Table of Contents

Foreword ix

Preface xi

Chapter 1 Understanding Destination Management 1

Chapter 2 Program Planning 17

Chapter 3 Transportation Services 31

Chapter 4 Tours 49

Chapter 5 Child Care Programs 63

Chapter 6 E-Business and Registration 75

Chapter 7 Special Events 97

Chapter 8 Food and Beverage 113

Chapter 9 Additional Services 143

Chapter 10 Pricing Strategies 159

Chapter 11 Technology 175

Chapter 12 Risk Management 191

Chapter 13 Ethics 203

Appendix 1 Sample Letter of Intent 217

Appendix 2 Sample Contract for Services 219

Appendix 3 Sample Schedule of Services 223

Appendix 4 What to Look for When Chartering a Bus 227

Appendix 5 Bus Safety 231

Appendix 6 Excerpts from the Americans with Disabilities Act of 1990 237

Appendix 7 ADA Basics at a Glance 247

Appendix 8 Planning a Pre- or Post-Convention Tour 249

Appendix 9 Case Study: KiddieCorp, Inc. 251

Appendix 10 Meeting Contract Process Outline 255

Appendix 11 Ethics Quiz 259

Index 261