Handbook for Developing Emotional and Social Intelligence: Best Practices, Case Studies, and Strategies / Edition 1

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Praise for Handbook for Developing Emotional and Social Intelligence

"This handbook will be of great use for any practitioner involved in the development of emotional intelligence abilities and competencies, and is a must-read for those who want a state-of-the-art overview of the many applications of emotional intelligence theory."—Daniel Goleman, author, Emotional Intelligence

"This volume represents a valuable contribution to the literature and is a must-read for anyone working in the field of emotional and social intelligence (ESI). It will become crystal clear to the reader that best practices in applying ESI begin with the practitioner, who should have a solid understanding of this important component of intelligence, assessment and human development as well as be an emotionally, socially, and morally intelligent role model." —Reuven Bar-On, author, Bar-On EQ-i® and the person who coined the term "emotionaland social intelligence"

"This volume provides cutting-edge work from some of the leading thinkers and doers in the field. It will be a great resource for anyone who would like to know more about how to use emotional intelligence to build a better world." —Cary Cherniss, co-author The Emotionally Intelligent Workplace

"A must-read, no matter what your profession. Leadership, especially in times of uncertainty and complexity, demands greater emotional awareness and rigorous practice. This book will make a difference in your leadership practices."—Terrie Lupberger, CEO, Newfield Network

"This book provides the essentials necessary for understanding and developing emotional intelligence and provides established steps for the successful implementation of emotional intelligence into public sector leadership. It is pertinent and practical for current and future public leaders who want to establish efficacy and improve their ability to develop themselves and others. The book provides the tools for leaders at any level or sector of public service to help coach and mentor their associates and will help in improving their performance and effectiveness." —Timothy Turner, SSA, FBI retired

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Product Details

  • ISBN-13: 9780470190883
  • Publisher: Wiley
  • Publication date: 4/20/2009
  • Edition number: 1
  • Pages: 448
  • Product dimensions: 7.20 (w) x 9.30 (h) x 1.20 (d)

Meet the Author

Marcia Hughes is president of Collaborative Growth®, L.L.C., a coaching and consulting firm. She is the co-author of A Coach's Guide to Emotional Intelligence, The Emotionally Intelligent Team, The Team Emotional and Social Intelligence Survey® (TESI®) and more.

Henry L. Thompson is president and CEO of High Performing Systems, Inc., a consulting and training firm. He is the leading researcher on the interaction of emotional intelligence, stress, and leadership.

James Bradford Terrell is vice president of Collaborative Growth®, L.L.C., a coaching and consulting firm. He is the co-author of A Coach's Guide to Emotional Intelligence, The Emotionally Intelligent Team, The Team Emotional and Social Intelligence Survey® (TESI®) and more.

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Table of Contents

Foreword by James M. Kouzes.




Chapter One: Coaching with Emotional and Social Effectiveness (Marcia Hughes and James Bradford Terrell).

Chapter Two: Developing High Achievers Through Emotional Intelligence: More Intelligent Than Emotional (Geetu Bharwaney).

Chapter Three: Resonant Leadership for Results: An Emotional and Social Intelligence Program for Change in South Africa and Cambodia (Annie McKee, Frances Johnson, Eddy Mwelwa, and Suzanne Rotondo).

Chapter Four: When Enhanced EI Is Associated with Leadership Derailment (Howard Book).

Chapter Five: Advanced EQ-i® Interpretation Techniques: The Concepts of Drag, Balance, and Leverage (Rich Handley).

Chapter Six: Emotional Intelligence, Stress, and Catastrophic Leadership Failure™ (Henry L. Thompson).


Chapter Seven: Building Your Team’s Conflict-Resolution Skills with Emotional and Social Intelligence (Marcia Hughes).

Chapter Eight: From Individual to Organizational Emotional Intelligence (Steven J. Stein).

Chapter Nine: Zeroing in on Star Performance (Diana Durek and Wendy Gordon).

Chapter Ten: Emotional Intelligence: A View from South Africa (Jopie de Beer, Nicola Taylor, Renate Scherrer, and Christina van der Merwe).


Chapter Eleven: Personality Type and Emotional Intelligence: Pragmatic Tools for the Effective Practitioner (Roger R. Pearman).

Chapter Twelve: Using the EQ-i® and MSCEIT® in Tandem (Henry L. Thompson).

Chapter Thirteen: Integrating Appreciative Inquiry and Emotional Intelligence for Optimal Coaching Results (G. Lee Salmon and James Bradford Terrell).

Chapter Fourteen: A Critical Perspective on the "Social" Within Emotional Intelligence (Carina Fiedeldey-Van Dijk).


Chapter Fifteen: A Sustainable, Skill-Based Approach to Building Emotionally Literate Schools (Marc A. Brackett, Janet Patti, Robin Stern, Susan E. Rivers, Nicole A. Elbertson, Christian Chisholm, and Peter Salovey).

Chapter Sixteen: Developing Emotional, Social, and Cognitive Intelligence Competencies in Managers and Leaders in Educational Settings (Richard E. Boyatzis).

Chapter Seventeen: Emotional Intelligence, Leadership, and the School Administrator (James D.A. Parker, Howard E. Stone, and Laura M. Wood).



About the Editors.

Pfeiffer Publications Guide.

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