Handbook for Developing Emotional and Social Intelligence: Best Practices, Case Studies, and Strategies / Edition 1

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The Handbook for Developing Emotional and Social Intelligence features a wealth of case studies, best practices, and proven tools that show how emotional and social intelligence can be harnessed to deliver improved individual, team, and organization effectiveness. Written for executive coaches, consultants, workplace learning, and human resource professionals, this book is designed for anyone who works with executives, managers, and teams to improve their effectiveness in relationships and productivity.

The book also includes proven strategies that can be used to help leaders and teams develop their emotional and social effectiveness.

In addition, the Handbook contains best practices and case studies of applications throughout the world of how emotional intelligence training and coaching programs have been used to rebuild effectiveness and team performance in every type of organization. The authors also demonstrate how the benefits of emotional and social intelligence reverberate in education from elementary school through MBA programs. The book includes testimonies from executives who have increased meaning, connection, and effectiveness in both the workplace and their personal lives.

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Product Details

  • ISBN-13: 9780470190883
  • Publisher: Wiley
  • Publication date: 4/20/2009
  • Edition number: 1
  • Pages: 448
  • Product dimensions: 7.20 (w) x 9.30 (h) x 1.20 (d)

Meet the Author

Marcia Hughes is president of Collaborative Growth®, L.L.C., a coaching and consulting firm. She is the co-author of A Coach's Guide to Emotional Intelligence, The Emotionally Intelligent Team, The Team Emotional and Social Intelligence Survey® (TESI®) and more.

Henry L. Thompson is president and CEO of High Performing Systems, Inc., a consulting and training firm. He is the leading researcher on the interaction of emotional intelligence, stress, and leadership.

James Bradford Terrell is vice president of Collaborative Growth®, L.L.C., a coaching and consulting firm. He is the co-author of A Coach's Guide to Emotional Intelligence, The Emotionally Intelligent Team, The Team Emotional and Social Intelligence Survey® (TESI®) and more.

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Table of Contents

Foreword by James M. Kouzes.




Chapter One: Coaching with Emotional and Social Effectiveness (Marcia Hughes and James Bradford Terrell).

Chapter Two: Developing High Achievers Through Emotional Intelligence: More Intelligent Than Emotional (Geetu Bharwaney).

Chapter Three: Resonant Leadership for Results: An Emotional and Social Intelligence Program for Change in South Africa and Cambodia (Annie McKee, Frances Johnson, Eddy Mwelwa, and Suzanne Rotondo).

Chapter Four: When Enhanced EI Is Associated with Leadership Derailment (Howard Book).

Chapter Five: Advanced EQ-i® Interpretation Techniques: The Concepts of Drag, Balance, and Leverage (Rich Handley).

Chapter Six: Emotional Intelligence, Stress, and Catastrophic Leadership Failure™ (Henry L. Thompson).


Chapter Seven: Building Your Team’s Conflict-Resolution Skills with Emotional and Social Intelligence (Marcia Hughes).

Chapter Eight: From Individual to Organizational Emotional Intelligence (Steven J. Stein).

Chapter Nine: Zeroing in on Star Performance (Diana Durek and Wendy Gordon).

Chapter Ten: Emotional Intelligence: A View from South Africa (Jopie de Beer, Nicola Taylor, Renate Scherrer, and Christina van der Merwe).


Chapter Eleven: Personality Type and Emotional Intelligence: Pragmatic Tools for the Effective Practitioner (Roger R. Pearman).

Chapter Twelve: Using the EQ-i® and MSCEIT® in Tandem (Henry L. Thompson).

Chapter Thirteen: Integrating Appreciative Inquiry and Emotional Intelligence for Optimal Coaching Results (G. Lee Salmon and James Bradford Terrell).

Chapter Fourteen: A Critical Perspective on the "Social" Within Emotional Intelligence (Carina Fiedeldey-Van Dijk).


Chapter Fifteen: A Sustainable, Skill-Based Approach to Building Emotionally Literate Schools (Marc A. Brackett, Janet Patti, Robin Stern, Susan E. Rivers, Nicole A. Elbertson, Christian Chisholm, and Peter Salovey).

Chapter Sixteen: Developing Emotional, Social, and Cognitive Intelligence Competencies in Managers and Leaders in Educational Settings (Richard E. Boyatzis).

Chapter Seventeen: Emotional Intelligence, Leadership, and the School Administrator (James D.A. Parker, Howard E. Stone, and Laura M. Wood).



About the Editors.

Pfeiffer Publications Guide.

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