Handbook of Electronic Messaging

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Editorial Reviews

Delving into e-mail and beyond, Cox (senior technology editor, magazine, has compiled 39 articles from industry and academic specialists in the main areas of: the collaborative electronic messaging environment, leveraging the electronic messaging infrastructure, and managing electronic messaging systems. Subsumed issues include universal messaging systems, electronic commerce, security and privacy, product evaluation and selection, and supporting the escalating number of mobile workers. Basic familiarity with computers, client/server architectures, and messaging applications is assumed. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780849399466
  • Publisher: CRC Press
  • Publication date: 11/1/1997
  • Series: Best Practices Series, #6
  • Edition number: 98
  • Pages: 704

Table of Contents

Sect. I The Electronic Messaging Environment 1
1 Strategic Growth of Electronic Messaging 3
2 Local Area Network (LAN) Messaging 11
3 Popular E-Mail Systems 23
4 An Introduction to Microsoft Exchange Server 37
5 Novell Messaging Products 59
6 HP OpenMail 83
7 The Defense Message System 101
8 Electronic Messaging in the Heathcare Industry 125
9 Enterprise Directory Services 135
10 Directory Synchronization 149
11 X.500 Directory Services: A Business Process Enabler 159
12 X.500 Directory Services: Under the Covers 185
13 Messaging Gateways 213
14 X.400 vs. SMTP 243
15 Value-Added Network: Marketplace Trends 255
16 Commercial Online Services in Review 275
17 Selecting Internet Service Providers 283
18 Using Internet Resources 293
19 Netting Web Customers 317
Sect. II Leveraging the Electronic Messaging Infrastructure 325
20 Exploiting and Extending E-Mail 327
21 Electronic Commerce 345
22 Developing a Trusted Infrastructure for Electronic Commerce Services 361
23 The World of Electronic Commerce 373
24 Intranets: Notes vs. the Internet 393
25 Using Groupware to Enhance Team Decision-Making 401
26 Using Lotus Notes in Executive Information Systems 413
27 Universal Message Services 423
28 Client/Server Messaging and the Mobile Worker 445
29 Telecommuting 461
Sect. III Managing Electronic Messaging Systems 501
30 Introduction to Messaging Management 503
31 Implementing Electronic Messaging Systems and Infrastructures 519
32 Selecting Electronic Messaging Products 537
33 Performance Measurement 547
34 Using Statistical Process Control to Manage Message Delivery 559
35 Information Security 577
36 Securing Electronic Messages 597
37 E-Mail Security and Privacy 605
38 Creating Policy Relative to E-Mail 613
Appendix to Chapter 38: Guidelines for Electronic Mail Privacy 625
39 Ethical Management of Employee E-Mail Privacy 629
About the Editor 641
Glossary 643
Index 663
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