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A complete resource, this handbook presents current knowledge on concepts and methods of human factors and ergonomics, and their applications to help improve quality, safety, efficiency, and effectiveness in patient care. It provides specific information on how to analyze medical errors with the fundamental goal to reduce such errors and the harm that potentially ensues. Editor Pascale Carayon and an impressive group of contributors highlight important issues relevant to healthcare providers and professionals and their employers. They discuss the design of work environments and working conditions to improve satisfaction and well-being, and the reduction of burnout and other ailments often experienced by healthcare providers and professionals. It is a remarkably comprehensive account offering readers invaluable knowledge from individuals who are some of the most respected in the field.
Introduction Human Factors and Ergonomics in Health Care and Patient Safety Human Factors and Patient Safety: Continuing Challenges Macroergonomics and Systems A Historical Perspective and Overview of Macroergonomics Work System Design in Health Care Sociotechnical System Design in Health Care Clinical Microsystems in Health Care: The Role of Human Factors in Shaping the Microsystem The Artichoke Systems Approach for Identifying the Why of Error Organizational Learning in Health Care The Relationship Between Physician Professionalism and Health Care Systems Change Collaborative Initiatives for Patient Safety Job and Organizational Design Job Stress in Health Care Workers Effect of Workplace Stress on Patient Outcomes Safety Culture in Health Care Burnout in Health Care Human Factors of Transition of Care Reliability Enhancement and Demise at Back Bay Medical Center's Children's Hospital The Relation Between Teamwork and Patient Safety Physical Ergonomics Human Factors in Hospital Safety Design Physical Environment in Health Care Physical Ergonomics in Health Care Evidence-Based Interventions for Patient Care Ergonomics Ergonomics: Noise and Alarms in Health Care An Ergonomic Dilemma Technology Human Factors Engineering and the Design of Medical Devices Patient Safety and Technology: A Two-Edged Sword New Technology Implementation in Health Care Robotics in Health Care: HF Issues in Surgery Human Computer Interaction in Health Care Re-Presenting Reality: The Human Factors of Health Care Information Human Error Behind Human Error: Taming Complexity to Improve Patient Safety Human Error Reduction Strategies in Health Care Medical Failure Taxonomies Human Factors of Health Care Reporting Systems Communicating About Unexpected Outcomes and Errors Human Factors and Ergonomics Methodologies Cognitive Work Analysis in Health Care Human Factors Risk Management in Medical Products Work Systems and Process Analysis in Health Care Video Analysis in Health Care Usability Evaluation in Health Care Assessing Safety Culture and Climate in Health Care Incident Analysis in Health Care Human Factors and Ergonomics Interventions Ergonomics Programs and Effective Interventions Quality Improvement in Health Care Work Organization Interventions in Health Care Teamwork Training for Patient Safety: Best Practices and Guiding Principles Tilting the Culture in Health Care: Using Cultural Strengths to Transform Organizations Specific Applications Human Factors and Ergonomics in Intensive Care A Process-Oriented Approach Human Factors and Ergonomics in the Emergency Department Human Factors and Ergonomics in Pediatrics Human Factors and Ergonomics in Home Care Human Factors and Ergonomics in Nursing Home Care Human Factors and Ergonomics in Primary Care