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| Figures, Tables, and Exhibits | ||
| Preface | ||
| The Editor | ||
| The Contributors | ||
| Introduction: Toward Strategic Human Resource Management | 1 | |
| Pt. 1 | Human Resource Management in a Reinvented Government | 15 |
| 1 | The Changing Role of the Personnel Office | 19 |
| 2 | State Civil Service Systems | 35 |
| 3 | Beyond Civil Service: The Politics of the Emergent Paradigm | 56 |
| 4 | Toward Diversity in the Workplace | 75 |
| 5 | Managing an Aging Workforce: Trends, Issues, and Strategies | 93 |
| 6 | Understanding Organizational Climate and Culture | 116 |
| Pt. 2 | The Legal Environment of Human Resource Management | 141 |
| 7 | Human Resource Management Legal Issues: An Overview | 145 |
| 8 | A Practical Guide to Affirmative Action | 165 |
| 9 | Sexual Harassment in the Workplace | 183 |
| 10 | Understanding the Americans with Disabilities Act | 199 |
| 11 | Managing Conflict in the Workplace | 214 |
| Pt. 3 | Managing Human Resources | 239 |
| 12 | The High-Performance Organization in Government: Strategic Thinking and HR Administration | 243 |
| 13 | Federal Employee Unions and the Human Resource Management Function | 258 |
| 14 | Organizational Investment in Employee Development | 276 |
| 15 | Staffing the Bureaucracy: Employee Recruitment and Selection | 298 |
| 16 | Effective Job Analysis Methods | 322 |
| 17 | A Practical Guide to Conducting Assessment Centers | 349 |
| 18 | Designing Effective Performance Appraisal Systems | 368 |
| Pt. 4 | Tools for Integrating Human Resources into the Organizational Mission | 387 |
| 19 | Benchmarking Performance | 391 |
| 20 | Strategic Planning for Human Resource Managers | 410 |
| 21 | Designing and Conducting Employee Attitude Surveys | 431 |
| 22 | Total Quality Management | 453 |
| 23 | Choosing and Using Human Resource Consultants: Focusing on Local Government | 474 |
| 24 | Utilizing Volunteers in the Workplace | 497 |
| 25 | Anticipating and Coping with Technological Change in the Workplace | 518 |
| 26 | Budgeting Essentials for Human Resource Managers | 536 |
| Pt. 5 | Motivating and Compensating Employees | 559 |
| 27 | The Role of the Manager in Employee Motivation | 563 |
| 28 | Work Management and Job Evaluation Systems in a Government Environment | 586 |
| 29 | Designing and Creating an Effective Compensation Plan | 608 |
| 30 | Merit Pay Mania: Transforming Polarized Support and Opposition into a Working Consensus | 627 |
| 31 | Employee Benefits: From Health Care to Pensions | 658 |
| Conclusion: Toward Effective Human Resource Management | 676 | |
| Name Index | 681 | |
| Subject Index | 689 |
Overview