Handbook of Improving Performance in the Workplace, Volumes 1 - 3 Set / Edition 1

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The Handbook stands alone as a rigorous, evidence-based Body of Knowledge under the banner of the International Society for Performance Improvement’s “performance landscape,” and for the first time provides a unified and authoritative compendium of standard principles and best practices for improving productivity and performance in the workplace. Featuring best-in-field researchers, thinkers, and practitioners across several disciplines and geographic boundaries, each volume provides a current review of all information presently available for the three core areas of improving performance in the workplace: Instructional Design and Training Delivery; Intervention Selection and Implementation; and Measurement and Evaluation.

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Product Details

  • ISBN-13: 9780470525432
  • Publisher: Wiley
  • Publication date: 12/9/2009
  • Edition number: 1
  • Pages: 1492
  • Sales rank: 1,062,742
  • Product dimensions: 7.30 (w) x 9.50 (h) x 4.90 (d)

Table of Contents

Volumne One: Instructional Design and TrainingDelivery/ISPI-1.

Introduction to Volume One.

Part One: Foundations.

1 Some Principles Underlying the Cognitive Approach toInstructional Design (Wellesley R. Foshay).

2 A Principle-Based Model of Instructional Design (Kenneth H.Silber).

3 Origins and Evolution of Instructional Systems Design (MichaelMolenda).

Part Two: Analysis.

4 Collecting Analysis Data (Jeanne Hites Anderson).

5 From Performance Analysis to Training Needs Assessment (KerryJ. Burner).

6 Behavioral Task Analysis (Herbert H. Bell, Dee H. Andrews,Wallace H. Wulfeck II).

7 Cognitive Task Analysis (Steven W. Villachica, Deborah L.Stone).

Part Three: Instructional Strategies.

8 An Analysis of the Failure of Electronic Media andDiscovery-Based Learning: Evidence for the Performance Benefits ofGuided Training Methods (Richard E. Clark, Kenneth Yates, SeanEarly, Kathrine Moulton).

9 Instructional Strategies for Receptive LearningEnvironments(Richard E. Mayer, Ruth Colvin Clark).

10 Instructional Strategies for Directive LearningEnvironments(Ruth Colvin Clark, Richard E. Mayer).

11 Assembling and Analyzing the Building Blocks of Problem-BasedLearning Environments (David H. Jonassen).

12 High Engagement Strategies in Simulation and Gaming (ConradG. Bills).

13 Video Game–Based Learning: An Emerging Paradigm forInstruction (Kurt D. Squire).

14 Training Complex Psychomotor Performance Skills: A Part-TaskApproach (Peter J. Fadde).

Part Four: Evaluation.

15 An Overview of Level Two Certification Processes (Sharon A.Shrock, William C. Coscarelli).

16 The Role of Evaluation in Instructional Design (Steven M.Ross, Gary R. Morrison).

Part Five: Management.

17 Managing ID/Training Development and Delivery (Deborah SingerDobson, Michael Singer Dobson, Ted Leemann, Kevin Forsberg).

18 Managing Relationships in the Performance Improvement Process(Jane Ranshaw).

19 Managing ID in the Context of a Training Organization(Heather C. Maitre, Susan A. Smith).

About the Editors.

About the Contributors.

The International Society for Performance Instruction.

Name Index.

Subject Index.

Introduction to Volume Two.


Part One: Introduction.

1 HPT Models: An Overview of the Major Models in the Field(Frank S. Wilmoth, Christine Prigmore, Marty Bray).

2 Linking Practice and Theory (Seung Youn Chyung, Shelley A.Berg).

3 The Performance Pyramid (John Wedman).

Part One: Editors' Discussion.

Part Two: Vision, Mission, Objectives.

4 Future Search (Marvin Weisbord, Sandra Janoff).

5 SWOT Analysis (Doug Leigh).

6 Appreciative Inquiry (Marvin Faure, Jennifer Rosenzweig,Darlene Van Tiem).

Part Two: Editors' Discussion.

Part Three: Resources.

7 Organizational Restructuring (Sally Lollie, HillaryLeigh).

Part Three: Editors' Discussion.

Part Four: Expectations and Feedback.

8 Realistic Job Previews (Jim Breaugh).

9 360-Degree Feedback (Eugene Kutcher, John Donovan, Steven J.Lorenzet).

10 Performance Measurement and Management Systems (IngridGuerra-López).

11 Achieving Improved Performance Through Managerial Coaching(Andrea D. Ellinger, Alexander E. Ellinger, Robert G. Hamlin, RonaS. Beattie).

12 Performance Management Systems (David G. Glidden).

Part Four: Editors' Discussion.

Part Five: Tools, Environment, and Processes

13 Electronic Performance Support Systems (Frank Nguyen).

14 Performance Aids (Miki Lane).

15 Knowledge Management (Debra Haney, James T. Driggers).

16 The Change Readiness Rubric (Bea Griffith-Cooper, KarylKing).

17 Process Improvement (Marcey Uday-Riley, IngridGuerra-López).

Part Five: Editors' Discussion.

Part Six: Incentives, Rewards, and Recognition.

18 Incentive Systems (Steven J. Condly).

19 Rewards, Positive Reinforcement, and Incentive Systems(Jessica Jean Frumkin).

20 Employee and Executive Compensation (Tahir M. Nisar).

Part Six: Editors' Discussion.

Part Seven: Motivation and Self-Concept.

21 Motivational Communication (Lya Visser).

22 Career Mentoring (Christine D. Hegstad).

23 Job Crafting (Michelle French).

Part Seven: Editors' Discussion.

Part Eight: Knowledge and Skills.

24 e-Learning (Ryan Watkins).

25 Cross-Disciplinary Team Learning (Scott P. Schaffer).

26 Mentoring (Stella Louise Cowan).

27 Executive Leadership Coaching (Daniel White).

Part Eight: Editors' Discussion.

Part Nine: Performance Capacity.

28 Outsourcing (Judith A. Hale).

29 Succession Planning and Management (Hillary Leigh).

Part Nine: Editors' Discussion.

Part Ten: Organizational Culture.

30 Organizational Culture (Anthony Marker).

31 Diversity and Cultural Competence (Tyrone A. Holmes).

Part Ten: Editors' Discussion.

Part Eleven: Continuous Monitoring.

32 Needs Assessment (James W. Altschuld, Traci L. Lepicki).

33 Data Collection (Anne F. Marrelli).

Part Eleven: Editors' Discussion.

Part Twelve: Significant Accomplishments.

34 Return on Investment (Patti P. Phillips, Jack J.Phillips).

Part Twelve: Editors' Discussion.

Editors' Epilogue.

About the Contributors.

About the Editors.

Name Index.

Subject Index.

Introduction to Volume Three.


Part One: Perspectives in Measurement and Evaluation.

1 Measurement, Evaluation, and Research: Feedback for DecisionMaking (Carl Binder).

2 Measurement and Evaluation in the Workplace (Lori G. Bosteder,Darlene Russ-Eft).

3 Unleashing the Positive Power of Measurement in the Workplace(Dean R. Spitzer).

4 Relating Training and Business Performance: The Case for aBusiness Evaluation Strategy (William J Tarnacki II, Eileen R.Banchoff).

5 Success Case Methodology in Measurement and Evaluation (AnneM. Apking, Tim Mooney).

Part Two: Pillars in Measurement and Evaluation.

6 Needs Assessment: A Lighthouse Beacon (Catherine M. Sleezer,Darlene Russ-Eft).

7 The Impact Evaluation Process (Ingrid J.Guerra-López).

8 Full-Scope Evaluation: Do You “Really Oughta,Wanna” (Joan C. Dessinger, James L. Moseley).

9 How to Use Kirkpatrick’s Taxonomy Effectively in theWorkplace (Richard B. Pearlstein).

10 Ethical Considerations in Performance Measurement (David L.Solomon).

Part Three: Mosaics in Measurement and Evaluation.

11 Performance-Based Evaluation: Tools, Techniques, and Tips(Judith A. Hale).

12 Test Strategies: Verifying Capability to Perform (Peter R.Hybert).

13 The Business of Program Evaluation: ROI (Patti P. Phillips,Jack J. Phillips).

14 Integrated Evaluation: Improving Performance Improvement(Nancy B. Hastings).

15 Using Evaluation Results to Improve Human PerformanceTechnology Projects (Carol K. Diroff).

Part Four: Frontiers in Measurement and Evaluation.

16 Understanding Context: Evaluation and Measurement inNon-Profit Sectors (Dale C. Brandenburg).

17 Using New Technology to Create a User-Friendly EvaluationProcess (William J. Rothwell, Anita Pane Whiteford).

18 New Kids on the Block: Evaluation in Practice (Debra M.Smith).

19 Expanding Scope of Evaluation in Today’s Organizations(Darlene Russ-Eft).

20 The Changing Role of Evaluators and Evaluation (RogerChevalier).

About the Editors.

About the Contributors.

About the International Society for Performance Improvement.

Name Index.

Subject Index.

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