Handbook of Public Administration / Edition 2

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Overview

"An essential reference for students and practitioners of public administration."
—Public Administration ReviewSponsored by the American Society for Public Administration, this completely revised and expanded edition reflects both the ever-evolving changes in public administration and the continuity of practice. Written by experts from diverse areas of public administration—including law, politics, personnel, and operations—the book has been substantially updated to reflect the most current developments and research. An entirely new section focuses on leadership, negotiation, communication, and interpersonal skills.

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Editorial Reviews

Booknews
Comprises 43 chapters by practitioners from diverse areas of public administration, including law, politics, personnel, operations. Some topics covered are: strengthening relationships with legislatures, elected and appointed officials, citizens; managing human resources; improving operations and services; effective budgeting and fiscal administration. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780787901943
  • Publisher: Wiley
  • Publication date: 2/16/1996
  • Series: Public Administration Series
  • Edition description: 2nd Edition, Revised
  • Edition number: 2
  • Pages: 816
  • Product dimensions: 10.00 (w) x 7.00 (h) x 1.59 (d)

Table of Contents

Figures and Tables
Preface to the Second Edition
The Editor
The Contributors
1 Governing at the Millennium 5
2 The National Government in Transition 19
3 Engines of Change: Leading from the States 30
4 Adjusting to Changing Expectations at the Local Level 60
5 The Changing Character of the Public Sector 77
6 Enhancing Accountability 97
7 Understanding What the Law Says About Administrative Responsibility 115
8 Achieving High Performance in Public Organizations 136
9 Building an Effective Organizational Culture 151
10 Developing Effective Relations with Legislatures 171
11 Empowering Citizens 196
12 Managing Intergovernmental Processes 210
13 Designing Effective Programs 232
14 Implementing Public Programs 250
15 Managing Contracts and Grants 263
16 Strategies for the New Budgeting 279
17 Budgeting for Public Programs 297
18 Designing and Administering Government Revenue Systems 311
19 Measuring and Reporting Financial Condition 332
20 Administering Public Debt 348
21 Evolving Public Service Systems 375
22 Enhancing Employee Performance 392
23 Compensating Public Employees 405
24 Training and Development for Organizational Performance 424
25 Realizing the Promise of Diversity 441
26 Managing Relations with Organized Employees 460
27 Strategic Planning Options for the Public Sector 479
28 Leading and Managing Strategic Change 499
29 Facilitating Organizational Development and Change 511
30 Listening to Customers 527
31 Tracking the Quality of Services 537
32 Evaluating Public Programs 555
33 Managing Information Systems 574
34 Designing and Managing the Procurement Process 590
35 Leading in a Shared-Power World 613
36 Managing Conflicts Creatively 632
37 Negotiating for the Public Good 647
38 Communicating Effectively 665
39 Developing Intrapersonal Skills 682
40 Professional Standards and Ethics 699
41 Understanding Your Liability as a Public Administrator 713
42 Effective Enterprises, Effective Administrators 735
Name Index 747
Subject Index 755
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