Handbook of Total Quality Management / Edition 1by Christian Madu
Pub. Date: 01/31/1999
Publisher: Springer US
Quality issues are occupying an increasingly prominent position in tod ay's global business market, with firms seeking to compete on an inter national level on both price and quality. Consumers are demanding high er quality standards from manufacturers and service providers, while v irtually all industrialized nations have instituted quality programs t o help… See more details below
Quality issues are occupying an increasingly prominent position in tod ay's global business market, with firms seeking to compete on an inter national level on both price and quality. Consumers are demanding high er quality standards from manufacturers and service providers, while v irtually all industrialized nations have instituted quality programs t o help indigenous corporations. A proliferation in nation-wide and reg ional quality awards such as the Baldridge award and certification to ISO 9000 series are making corporations world-wide quality-conscious a nd eager to implement programs of continuous improvement. To achieve c ompetitiveness, quality practice is a necessity and this book offers a n exposition of how quality can be attained.
- Springer US
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- 6.10(w) x 9.25(h) x (d)
Table of Contents1. Introduction to quality.- 2. Comparing Deming’s and Juran’s philosophies to the formation of total quality leaders’ world views.- 3. Strategic quality planning.- 4. Quality improvement through learning curve analysis.- 5. Human resources and training.- 6. Quality management in small and medium-sized companies and strategic management.- 7. Developing attributes of quality for Internet applications.- 8. Strategic total quality management.- 9. Accounting and capital budgeting for quality.- 10. Success in AMT implementation and quality enhancement: is there a link?.- 11. Service quality.- 12. Quality, productivity and information systems.- 13. Total quality management in the supply chain.- 14. Involving the supply chain in design.- 15. Self-assessment.- 16. Process performance, appraisal and employee development planning.- 17. Introduction to ISO and ISO quality standards.- 18. TQEM - methods for continuous environmental improvement.- 19. Benchmarking: a quest for continuous improvement.- 20. Concurrent engineering.- 21. Reengineering and continuous improvement.- 22. Quality function deployment.- 23. Introduction to probability and statistics.- 24. Tools for quality control and process redesign.- 25. Statistical quality control.- 26. Design of experiments: a polymer coating process.- 27. Quality engineering: loss functions, parameter design, and robust quality.- 28. Reliability and maintainability.- 29. Total quality management in China.- 30. Total quality management in India: a tool with widening acceptance.- 31. The development of national consciousness of quality: the Singapore experience.- 32. Total quality management in Europe.- 33. Total quality management - implementation on the basis of Poland.- 34. The development of total quality management in Denmark.- 35. Total quality in Australia and New Zealand.- 36. Quality management in developing economies.- 37. Malcolm Baldrige, Deming Prize and European Quality Awards: a review and synthesis.
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