Handbook of Total Quality Management

Overview

Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on both price and quality. Consumers are demanding higher quality standards from manufacturers and service providers, while virtually all industrialized nations have instituted quality programs to help indigenous corporations. A proliferation in nation-wide and regional quality awards such as the Baldridge award and certification to ISO 9000 series are making ...

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Overview

Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on both price and quality. Consumers are demanding higher quality standards from manufacturers and service providers, while virtually all industrialized nations have instituted quality programs to help indigenous corporations. A proliferation in nation-wide and regional quality awards such as the Baldridge award and certification to ISO 9000 series are making corporations world-wide quality-conscious and eager to implement programs of continuous improvement. To achieve competitiveness, quality practice is a necessity and this book offers an exposition of how quality can be attained.
The Handbook of Total Quality Management:

• Explores in separate chapters new topics such as re-engineering, concurrent engineering, ISO standards, QFD, the Internet, the environment, advanced manufacturing technology and benchmarking
• Discusses the views of leading quality practitioners such as Derning, Juran, Ishikawa, Crosby and Taguchi throughout the book
• Considers important strategies for quality improvement, including initiation and performance evaluation through auditing, re-engineering, and process and design innovations.

With contributions from 47 authors in 13 different countries, the Handbook of Total Quality Management is invaluable as a reference guide for anyone involved with quality management and deployment, including consultants, practitioners and engineers in the professional sector, and students and lecturers of information systems, management and industrial engineering.

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Product Details

  • ISBN-13: 9781461374091
  • Publisher: Springer US
  • Publication date: 12/31/2013
  • Edition description: Softcover reprint of the original 1st ed. 1998
  • Pages: 801
  • Product dimensions: 5.90 (w) x 9.10 (h) x 1.80 (d)

Table of Contents

Contributors
Foreword
Preface
Biographical sketch
Notable quality scholars
Glossary
1 Introduction to quality 1
2 Comparing Deming's and Juran's philosophies to the formation of total quality leaders' world views 21
3 Strategic quality planning 41
4 Quality improvement through learning curve analysis 87
5 Human resources and training 108
6 Quality management in small and medium-sized companies and strategic management 128
7 Developing attributes of quality for Internet applications 154
8 Strategic total quality management 165
9 Accounting and capital budgeting for quality 213
10 Success in AMT implementation and quality enhancement: is there a link? 225
11 Service quality 245
12 Quality, productivity and information systems 260
13 Total quality management in the supply chain 275
14 Involving the supply chain in design 304
15 Self-assessment 320
16 Process performance, appraisal and employee development planning 344
17 Introduction to ISO and ISO quality standards 365
18 TQEM - methods for continuous environmental improvement 388
19 Benchmarking: a quest for continuous improvement 409
20 Concurrent engineering 425
21 Reengineering and continuous improvement 446
22 Quality function deployment 460
23 Introduction to probability and statistics 475
24 Tools for quality control and process redesign 508
25 Statistical quality control 528
26 Design of experiments: a polymer coating process 565
27 Quality engineering: loss functions, parameter design, and robust quality 593
28 Reliability and maintainability 611
29 Total quality management in China 626
30 Total quality management in India: a tool with widening acceptance 638
31 The development of national consciousness of quality: the Singapore experience 650
32 Total quality management in Europe 665
33 Total quality management - implementation on the basis of Poland 682
34 The development of total quality management in Denmark 700
35 Total quality in Australia and New Zealand 717
36 Quality management in developing economies 734
37 Malcolm Baldrige, Deming Prize and European Quality Awards: a review and synthesis 754
Appendix 769
Index 781
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