Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests / Edition 2

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Whether it's software, a cell phone, or a refrigerator, your customer wants no, expects'your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.

The usability of a product defines how well--and how easily--the product meets the user's needs. This comprehensive guidebook covers every stage of the usability testing process and coaches the reader on how to ensure that their computer products and documentation meet the ergonomic needs of everyday users.

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Product Details

  • ISBN-13: 9780470185483
  • Publisher: Wiley
  • Publication date: 5/12/2008
  • Edition description: Second Edition
  • Edition number: 2
  • Pages: 384
  • Sales rank: 564,578
  • Product dimensions: 7.30 (w) x 9.20 (h) x 1.00 (d)

Meet the Author

Jeffrey Rubin, author of the first edition of this book, hasmore than 30 years of experience as a human factors and usabilityresearch consultant and lecturer. A pioneer in the field ofusability testing, he has consulted for leading companiesworldwide.

Dana Chisnell is an independent user researcher andusability consultant. She has done usability, user interfacedesign, and technical communications consulting and developmentsince 1982.

For more information, please access the author's websiteat http://www.usabilityworks.net

Author's blog:

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Table of Contents

Acknowledgments xi

Foreword xxix

Preface to the Second Edition xxxiii

Part One Usability Testing: An Overview

Chapter 1 What Makes Something Usable? 3

Chapter 2 What Is Usability Testing? 21

Chapter 3 When Should You Test? 27

Chapter 4 Skills for Test Moderators 45

Part Two The Process for Conducting a Test

Chapter 5 Develop the Test Plan 65

Chapter 6 Set Up a Testing Environment 93

Chapter 7 Find and Select Participants 115

Chapter 8 Prepare Test Materials 153

Chapter 9 Conduct the Test Sessions 201

Chapter 10 Debrief the Participant and Observers 229

Chapter 11 Analyze Data and Observations 245

Chapter 12 Report Findings and Recommendations 269

Part Three Advanced Techniques

Chapter 13 Variations on the Basic Method 293

Chapter 14 Expanding from Usability Testing to Designing the User Experience 315

Afterword 333

Index 335

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