Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests / Edition 2

Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests / Edition 2

by Jeffrey Rubin, Dana Chisnell
     
 

ISBN-10: 0470185481

ISBN-13: 9780470185483

Pub. Date: 05/12/2008

Publisher: Wiley

Whether it's software, a cell phone, or a refrigerator, your customer wants no, expects'your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that

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Overview

Whether it's software, a cell phone, or a refrigerator, your customer wants no, expects'your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.

Product Details

ISBN-13:
9780470185483
Publisher:
Wiley
Publication date:
05/12/2008
Edition description:
Second Edition
Pages:
384
Sales rank:
665,637
Product dimensions:
7.30(w) x 9.20(h) x 1.00(d)

Table of Contents

Acknowledgments xi

Foreword xxix

Preface to the Second Edition xxxiii

Part One Usability Testing: An Overview

Chapter 1 What Makes Something Usable? 3

Chapter 2 What Is Usability Testing? 21

Chapter 3 When Should You Test? 27

Chapter 4 Skills for Test Moderators 45

Part Two The Process for Conducting a Test

Chapter 5 Develop the Test Plan 65

Chapter 6 Set Up a Testing Environment 93

Chapter 7 Find and Select Participants 115

Chapter 8 Prepare Test Materials 153

Chapter 9 Conduct the Test Sessions 201

Chapter 10 Debrief the Participant and Observers 229

Chapter 11 Analyze Data and Observations 245

Chapter 12 Report Findings and Recommendations 269

Part Three Advanced Techniques

Chapter 13 Variations on the Basic Method 293

Chapter 14 Expanding from Usability Testing to Designing the User Experience 315

Afterword 333

Index 335

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