Handle with Care: Motivating and Retaining Employees

Overview

"Implementing the ideas in this book will dramatically improve the performance of your staff. More important, you'll find new meaning in your own work as a manager."­­Ken Blanchard, bestselling author of The One Minute Manager

"Motivating and Retaining Employees­­Handle with CARE is an excellent resource that encourages supervisors and managers to re-create their management style. Barbara Glanz offers imaginative and fun ideas that will improve employee relations and increase ...

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Overview

"Implementing the ideas in this book will dramatically improve the performance of your staff. More important, you'll find new meaning in your own work as a manager."­­Ken Blanchard, bestselling author of The One Minute Manager

"Motivating and Retaining Employees­­Handle with CARE is an excellent resource that encourages supervisors and managers to re-create their management style. Barbara Glanz offers imaginative and fun ideas that will improve employee relations and increase productivity."­­Jack Canfield, Co-author, Chicken Soup for the Soul at Work

Study after study has shown that companies who truly respect and listen to their employees get dramatically better performance from them. But the same studies reveal a chasm between what supervisors think their employees want­­and what employees really want.

Handle with CARE builds on author Barbara Glanz's C.A.R.E. model of employee motivation to help you understand what your employees really want from their jobs. Filled with practical and proven ideas for engaging and motivating employees, and backed by an in-depth research study of over 1,200 workers, this creative book of ideas features:

  • Hundreds of tips for making employees want to do their best work for you
  • Tools for reducing dissatisfaction and turnover
  • Real world examples from KFC, Domino's, Nationwide Insurance, and other successful employers

A healthy supervisor/employee relationship is key to the satisfaction, performance, and retention of each of your employees. Handle with CARE explains how to create relationships that are supportive instead of intimidating, caring instead of cutthroat, and profitable on every level.

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Product Details

  • ISBN-13: 9780071400671
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 6/19/2002
  • Edition number: 1
  • Pages: 250
  • Product dimensions: 6.00 (w) x 8.00 (h) x 0.70 (d)

Meet the Author

Barbara A. Glanz is an internationally known speaker, author, and consultant. Her books on enhancing workplace motivation and performance include CARE Packages for the Workplace and The Creative Communicator.

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Table of Contents

Foreword
Preface
Introduction 1
Pt. 1 The Research Is In - Understanding What Motivates Employees
1 What the Research on Employee Motivation Shows 7
2 Our Study 15
3 Two Models for Understanding Your Employees 26
4 The CARE Model for Motivating and Retaining Your Employees 30
Pt. 2 Ideas and Stories from Managers, Employees, and Organizations Who CARE
5 A Manager Who CAREs 49
6 Reward and Respect: Suggestions from Employees 69
7 Ideas and Tools from World-Class Organizations 81
Pt. 3 How to CARE: Dozens of Action Ideas
8 C = Creative Communication 89
9 A = Atmosphere 123
10 A = Appreciation for All 152
11 R = Respect 183
12 R = Reason for Being 211
13 E = Empathy 232
14 E = Enthusiasm 265
Conclusion 293
App. A Self-Evaluations for Managers 299
App. B Nationwide Insurance Employee Survey 305
App. C Hoopla! Rating Test with Starter Ideas 307
App. D: Bibliography 310
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