Handle with Care: Motivating and Retaining Employees

Overview

A PAPERBACK ORIGINAL

Frontline techniques and strategies for making employees feel appreciated and improving their performance at every level

Internationally known motivational author and speaker Barbara Glanz provides managers and supervisors with innovative techniques for engaging, developing, and motivating employees. Glanz outlines a framework based on the CARE model­­Creative Communication, Atmosphere and Appreciation for all, Respect and ...

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Overview

A PAPERBACK ORIGINAL

Frontline techniques and strategies for making employees feel appreciated and improving their performance at every level

Internationally known motivational author and speaker Barbara Glanz provides managers and supervisors with innovative techniques for engaging, developing, and motivating employees. Glanz outlines a framework based on the CARE model­­Creative Communication, Atmosphere and Appreciation for all, Respect and Reason for being, Empathy and Enthusiasm­­ for understanding what employees really want from managers. The book is based on research with 1,200 employees at dozens of organizations and includes hundreds of practical ways managers can motivate employees to peak performance while creating an organizational culture that is supportive instead of cutthroat, enjoyable instead of intimidating, and profitable on every level.

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Product Details

  • ISBN-13: 9780071400671
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 6/19/2002
  • Edition number: 1
  • Pages: 250
  • Sales rank: 744,302
  • Product dimensions: 6.00 (w) x 8.00 (h) x 0.70 (d)

Meet the Author

Barbara A. Glanz is an internationally known speaker, author, and consultant. Her books on enhancing workplace motivation and performance include CARE Packages for the Workplace and The Creative Communicator.

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Table of Contents

Foreword
Preface
Introduction 1
Pt. 1 The Research Is In - Understanding What Motivates Employees
1 What the Research on Employee Motivation Shows 7
2 Our Study 15
3 Two Models for Understanding Your Employees 26
4 The CARE Model for Motivating and Retaining Your Employees 30
Pt. 2 Ideas and Stories from Managers, Employees, and Organizations Who CARE
5 A Manager Who CAREs 49
6 Reward and Respect: Suggestions from Employees 69
7 Ideas and Tools from World-Class Organizations 81
Pt. 3 How to CARE: Dozens of Action Ideas
8 C = Creative Communication 89
9 A = Atmosphere 123
10 A = Appreciation for All 152
11 R = Respect 183
12 R = Reason for Being 211
13 E = Empathy 232
14 E = Enthusiasm 265
Conclusion 293
App. A Self-Evaluations for Managers 299
App. B Nationwide Insurance Employee Survey 305
App. C Hoopla! Rating Test with Starter Ideas 307
App. D: Bibliography 310
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