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Handling the Difficult Employee; Solving Performance Problems / Edition 1
     

Handling the Difficult Employee; Solving Performance Problems / Edition 1

by Marty Brounstein
 

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ISBN-10: 1560521791

ISBN-13: 2901560521791

Pub. Date: 01/28/1993

Publisher: Crisp Publications, Inc.

Sooner or later every supervisor must deal with a difficult employee. This book helps managers understand why performance problems occur, and how to resolve them. It includes a six-step intervention model, and a thorough discussion of discipline and termination procedures.

Overview

Sooner or later every supervisor must deal with a difficult employee. This book helps managers understand why performance problems occur, and how to resolve them. It includes a six-step intervention model, and a thorough discussion of discipline and termination procedures.

Product Details

ISBN-13:
2901560521791
Publisher:
Crisp Publications, Inc.
Publication date:
01/28/1993
Series:
Fifty-Minute Series
Edition description:
New Edition
Pages:
75

Table of Contents

Part 1: Defining Difficult Employees Management's Responsibility Definition of the Difficult Employee Remember the Message Six-Step Intervention Model
Part 2: The Intervention Model Step
1: Identify and Define the Performance Problem Give Constructive Feedback Step
2: Explain the Impact of the Problem Step
3: Analyze the Reasons for the Problem Examine Your Influence Step
4: Define the Expected Performance Standard Step
5: Explore Ideas for a Solution Step
6: Write the Plan for Improvement
Part 3: The Intervention Conference The Conference Agenda
Part 4: Disciplinary Action and Termination The Whats and Whens of Discipline Progressive Discipline Policies The Issue of Termination
Part 5: Author's Responses

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