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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference / Edition 1

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Overview

How do you take your organization to the next level? With passion, purpose, and worthwhile work.

In Hardwiring Excellence, Quint Studer helps health care professionals to rekindle the flame and offers a road map to creating and sustaining a Culture of Service and Operational Excellence that drives bottom-line results.

Learn tools, tips, and techniques to hardwire key behaviors as expressed by the Nine Principles® to:

  1. Increase employee, physician, and patient satisfaction;
  2. Lower employee turnover;
  3. Improve quality;
  4. Grow market share; and
  5. Increase revenue while reducing costs.

As the results occur, momentum builds, and the Healthcare Flywheel turns, making health care a better place for patients to receive care, employees to work and physicians to practice medicine.

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Product Details

  • ISBN-13: 9780974998602
  • Publisher: Fire Starter Publishing
  • Publication date: 3/1/2004
  • Edition number: 1
  • Pages: 280
  • Sales rank: 52,274
  • Product dimensions: 8.98 (w) x 5.96 (h) x 0.70 (d)

Meet the Author

Quint Studer is the Founder of Studer Group, Inc. and a proponent of Evidence-Based Leadership (EBL). EBL creates a culture of execution that empowers organizations to move quickly and effectively. Not only does Studer talk about it, but he has done it - working with healthcare organizations nationwide who have won multiple performance awards. Studer Group was the recipient of the Malcolm Baldrige National Quality Award in 2010 and for 6 consecutive years — the last 3 being in the top 10 - was named one of the Best Small and Medium Workplaces in the United States by Great Place to Work.

Studer was the forerunner in connecting employee engagement, leadership development, the use of analytics and strong accountability to demonstrate how each builds a sustainable culture of high performance. He currently is part of the 21st Healthcare Leadership Curriculum Task Force at Harvard Business School. Quint has served as a Board Member at the Association of University Programs in Health Administration (AUPHA) and the Healthcare Financial Management Association (HFMA). Quint has served as a Think Tank Panelist at the Peter G. Peterson Foundation in Washington D.C. and is a Faculty in Residence at George Washington University. He currently serves on the Board of a major healthcare system.

Studer's first book, Hardwiring Excellence, is still one of the most widely read books in the history of healthcare leaders, has sold over 700,000 copies and is published in 4 different languages. He has written 5 other books with a focus on leadership, how to be a great employee and patient care. We are excited to announce Quint's new book, A Culture of High Performance, which just hit the shelves in October. Studer has had books on the Wall Street Journal's best seller list as well as Business Weekly. His webinars, videos, presentations and onsite training sessions have led to his being named, numerous times, as one of the most powerful people in healthcare.

Quint's healthcare career began in a 35 bed specialty hospital and has now spanned over 29 years. He has worked as a supervisor, manager, department director, vice president, senior vice president, chief operating officer and president of a large hospital. This provided a wide array of experience in physician integration, managed care, patient care and overall operational experience in four different organizations. His methodology and Evidence-Based Leadership is now practiced worldwide in countries such as Ethiopia, Australia and Canada.

Quint has always looked for better and new ways to approach problems and his research with over 31,000 healthcare leaders has led to new learning's on how to identify gaps on performance in alignment, consistency, accountability and urgency.

He has been called a 'fire starter' for igniting the flame in each of us to be the best that we can be and to “always” connect back to purpose.

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