Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places

( 11 )

Overview

From the publishers of the popular Strength Deployment Inventory,Have a Nice Conflict follows one man's fight to rescue hissinking career. Sales manager John Doyle would consider his careera success; he's a top revenue driver at his company and histake-charge attitude gets the job done. However, when he is passedover for promotion—again—after losing two directreports—who cite his abrasive style as their reason forleaving—John is forced to reassess how he approaches hisrelationships. With the help of Mac, an ...

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Overview

From the publishers of the popular Strength Deployment Inventory,Have a Nice Conflict follows one man's fight to rescue hissinking career. Sales manager John Doyle would consider his careera success; he's a top revenue driver at his company and histake-charge attitude gets the job done. However, when he is passedover for promotion—again—after losing two directreports—who cite his abrasive style as their reason forleaving—John is forced to reassess how he approaches hisrelationships. With the help of Mac, an expert in the art ofRelationship Awareness Theory, John learns the three stages ofconflict and how he reacts in each.

By recognizing his own values and trigger points, as well asthose of other people, John becomes able to better navigate tersesituations, express his points in a way that resonates for otherpeople, and even prevent conflict altogether. Equipped with thisnew understanding of how other people interpret and react toconflict, John soon finds all the relationships in hislife—both at work and at home—improving.

Have a Nice Conflict reveals a practical understanding ofhow conflict really works—how to recognize its initialstages, how to navigate it better to diffuse a situation, and howto understand the values of the other person to better frame yourpoint for them. The book provides guidance for moving beyondconflict to enhance relationships, including a five-step framework(anticipate, prevent, identify, manage, and resolve) and tools forlocating conflict triggers in ourselves and others. Anyone canprofit from the tools in this book to understand and take controlover conflict.

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  • May11_4/Have_a_Nice_9781118202760_BB_73f074b31269bd0b1938476a237458e4448f23d8
    May11_4/Have_a_Nice_9781118202760_BB_73f074b31269bd0b1938476a237458e4448f23d8  

Editorial Reviews

From the Publisher
“A must-read for anyone who wants to master the crucial skillof preventing and navigating conflict.”
—Joseph Grenny, coauthor, Crucial Conversations: Toolsfor Talking When Stakes Are High

“If you want to recognize conflict sooner, resolve itquicker, and get better results, read this book!”
—Chuck Maisch, president, Süd-Chemie Inc.

“With a powerful message that's certain to improve yourrelationships at work and at home, Have a Nice Conflict isnot only a wonderfully fun read, it's also a solidly credible one.Read, learn, and enjoy.”
—Jim Kouzes, coauthor, The Leadership Challenge;Executive Fellow of Leadership, Leavey School of Business, SantaClara University

“With Have a Nice Conflict, the authors havecaptured the music and drama-and sometimes humor-of real-timeconflict, as well as a road map for how to manage and avoid theconflicts we find ourselves in everyday.”
—Hile Rutledge, CEO and owner, Otto Kroeger Associates;coauthor, Type Talk At Work

Have a Nice Conflict clearly details how toprevent, manage, and resolve personal and professional conflicts.With sound advice for those desiring to build partnerships with apositive win/win outcome, this is recommended reading for everymember of your organization.”
—Donna L. Crisp, rear admiral, U.S. Navy (ret.); CEO,Crisp Atwood Group

“A great introduction to knowing yourself andcollaborating effectively with others. It's also a good read; youwon't be able to put it down.”
—Michael Maccoby, author, The Leaders We Need: And WhatMakes Us Follow

“The authors seek to empower readers to become masters oftheir own conflict and control their own lives. Have a NiceConflict is a powerful read for anyone who wants to be able todiffuse life's conflicts more effectively.”
—The Midwest Book Review

“In telling the story of John Doyle, Have a NiceConflict gives us an everyman who faces the sameconflicts-large and small-that each of us experiences every day athome and in the workplace. Enter Dr. Mac, a combination of Marley'sghost, Yoda, and Peter Drucker to guide John-and us-throughcritical lessons in how to recognize, categorize, and deal withthese conflicts. Within the context of an easy-to-read, enjoyablestory, the authors provide valuable lessons that everyone whomanages or works with people should know.”
—Mark Allen, professor, Graziadio School of Business andManagement, Pepperdine University; author, The CorporateUniversity Handbook

“This book gives a positive and easy-to-remembermethodology to deal with conflicts, both large andsmall.”
—Peggy Thurmond, former CFO, McGladrey CapitalMarkets

Have a Nice Conflict does a superb job ofdistilling key personnel concepts into a succinct format that willbe of great benefit to managers and employees alike. This narrativevolume presents the enduring management principles of psychologistElias Porter in an eminently sensible and approachable way. Theauthors use a case example to illuminate fundamental concepts in amanner that is both compelling and readable. A definite addition tothe personnel management bookshelf.”
—Morgan T. Sammons, dean, California School ofProfessional Psychology

“With many of the latest popular business books, I fail tomake the link from theory to the practical application of theircontents, but because of the storybook format and application torelationships beyond business, the link from theoretical topractical in Have a Nice Conflict was obvious. Once Ibegan seeing myself in the behaviors of one of the main characters,I couldn't put it down. Have a Nice Conflictheightened my understanding of Relationship Awareness Theory andkindled a desire to learn more!”
—Jonathan McGrael, director, training and development,Arbor Pharmaceuticals

“A gem! This book is packed with secrets for resolvingconflict and attaining success. Read it now!”
—Mike Song, coauthor, The Hamster Revolution: ManageYour Email Before It Manages You

“Turning conflict into opportunity is a blend of skill andart best not left to learning by trial and costly error. Theauthors brilliantly take you through John Doyle's personal andprofessional journey. I found myself putting the insights to usethe same day I read the book!”
—Ron Campbell, president, Center for Leadership Studies,Situational Leadership

“The best learning comes from stories, and you will notwant to put this story down. The book is well written and full ofgood wit, with memorable Relationship Awareness Theorythroughout.”
—Susan M. Hahn, president, Swan Consulting Group,Inc.

Have a Nice Conflict is the perfect resource touse in working with student groups, faculty, and staff. The authorsweave the theory and its practical application in a wonderful andhumorous story. As the student disciplinary officer of the college,I find it also a helpful tool in mediating conflict to a successfuloutcome for all parties involved.”
—Nikki Schaper, associate dean, student services,MiraCosta College

“This engaging book wonderfully illustrates skills thatwill help you turn the conflicts of your daily life into seeds ofpositive change-and it shows you how to do it!”
—Tony LoRe, CEO, founder, Youth Mentoring Connection/UrbanOasis

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Product Details

  • ISBN-13: 9781118202760
  • Publisher: Wiley
  • Publication date: 1/24/2012
  • Edition number: 1
  • Pages: 240
  • Sales rank: 712,708
  • Product dimensions: 5.84 (w) x 8.52 (h) x 0.88 (d)

Meet the Author

Tim Scudder, CPA, is the chief executive officer of PersonalStrengths USA and has consulted with the organizationaldevelopment, training, and human resources departments of manycorporate, government, education, and not-for-profit organizations.He is also the author of several experiential training programs.

Michael Patterson, Ed.D., is the vice president ofbusiness development at Personal Strengths USA and an adjunctprofessor in the doctoral program at Pepperdine University'sGraduate School of Education and Psychology. He began his career asa U.S. Army officer and then spent twenty years in a variety ofsales, marketing, and training roles in the pharmaceuticalindustry.

Kent Mitchell is the vice president of communications forPersonal Strengths USA. He is also an award-winning playwright andcopywriter, and for nearly ten years, ran an advertising designagency in the Los Angeles area.

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Table of Contents

ACKNOWLEDGMENTS ix

ABOUT THE AUTHORS xi

Introduction 1

The Fable 3

Letter from John 199

John’s Notebook 203

A summary of learning

Dr.Mac’s Statement of Philosophy 219

A philosophical approach to learning as written from theperspective of Dr. MacWilson

Character Assessment Results 227

SDI assessment results for the characters featured inJohn’s story

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Customer Reviews

Average Rating 5
( 11 )
Rating Distribution

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(11)

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Sort by: Showing all of 11 Customer Reviews
  • Posted January 30, 2012

    A MUST READ

    A small book with a big impact. It’s unusual to find such a fascinating story that also imparts such a wealth of understanding and usable ideas. Having read this book, I’m now better able to handle conflicts of many types.

    4 out of 4 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted February 3, 2012

    Great read!

    You can apply this to any area of your life where you experience conflict. Enjoyed it very much.

    2 out of 2 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted February 3, 2012

    Outstanding!

    Outstanding!

    2 out of 2 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted February 2, 2012

    Very entertaining and hard to put down!

    This book is very entertaining and hard to put down. It is very applicable to everyone because we all have relationships and we all have conflict. Very practical and a tremendous value.

    2 out of 2 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted February 8, 2012

    5 Stars - Check out this Book - it will enrich your life

    This book was very entertaining - took me less than 3 days to read... I found "Have a Nice Conflict" to be extremely valuable and practical. A must read for everyone who has conflict.... And who doesn't have conflict?

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted February 6, 2012

    Essential Read!

    Great story with tons of application for everyday life. You'll find yourself taking notes while reading so you can apply the tips immediately in business or personal relationships. If you don't already believe conflict is healthy and leads to greater ideas and stronger relationships you will after you finish this book! Get started now, you'll be happy you did!

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted February 5, 2012

    Great Book!

    Very useful and practical! Well worth reading!

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted February 4, 2012

    Highly Recommend - It will change your life!!!

    A very practical guide to how to deal with conflict in a positive and purposeful way. Everyone has conflict in both work and personal interactions. This book will help you benefit from those conflicts!! I wish I had read this book earlier on in my career!

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted February 6, 2012

    Excellent!!

    Practical and useful tips and ideas for dealing with conflict in an easy to read format!!

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted February 7, 2012

    No text was provided for this review.

  • Anonymous

    Posted February 2, 2012

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